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00:00Previously, on The Apprentice...
00:11Your task is very simple. Pick the right boating products and sail them.
00:16Captain Karthik...
00:17I've got zero experience.
00:19Struggled to steer the ship...
00:21Somebody has to take a call. I'll take a call.
00:26And sailed his crew...
00:28Do you have a jet ski or a boat? You're a lucky person because we've got a deal for you.
00:33Into troubled waters...
00:35Are you into water sports at all?
00:37No.
00:38Or weather jet skis?
00:39It's a bit cold for me today.
00:42On the other team...
00:45After six losses in a row...
00:48Say it back to me.
00:49Thirty miles an hour.
00:50Thirty-two miles an hour.
00:51Francis ran a tight ship.
00:53No over-torquing each other, right?
00:55No, not at all, not at all.
00:56Jessica's sales technique was fishy...
00:59You can't lie to anyone about anything.
01:01I don't lie about anything.
01:02No, you can't lie.
01:03But in the boardroom, they cruised to victory.
01:06You gave them a proper kick right up the jet ski, didn't you? That's a massive win.
01:10Karthik struggled to stay afloat...
01:12Give me a laptop, I'll make you a billion-dollar company.
01:15What?
01:16And was thrown overboard.
01:18You've been a diabolical project manager. You're fired.
01:21Dylan got that sinking feeling...
01:24I spent all your time setting up a nice stall.
01:26I absolutely wanted to impress you, Lord Sugar.
01:28But it was Samuel...
01:30You have in total disregard for being told what to do.
01:33Who became the eighth casualty of the boardroom.
01:36You're fired.
01:38Now, nine remain to fight for the chance to become Lord Sugar's business partner.
01:555am.
01:58Hello?
01:59Good morning. Lord Sugar would like you to meet him at the National Portrait Gallery.
02:03The cars will be leaving in 20 minutes.
02:07National Portrait Gallery in 20 minutes.
02:10Tristan!
02:12Gonna put your face on canvas, mate.
02:15I've got no chest, mate.
02:18Tristan!
02:20Oh, week eight!
02:23So the curse of Nebula's finally been broken.
02:25It just took me as project manager to do that.
02:28It's nice, the power.
02:30I definitely want to PM.
02:32I want to do it.
02:40Drawing in over two million punters a year.
02:45One of London's most celebrated attractions.
02:49And filled with old masters.
03:04Good morning. Good morning, Lord Sugar.
03:07Well, here we are in the National Portrait Gallery.
03:11This is a great institution where the public come free of charge.
03:15But this location now hosts evening events to generate extra revenue.
03:21So with this in mind, your task this week is all to do with running an event at a famous London attraction.
03:28Titans, the venue I've chosen for you is the London Aquarium.
03:33And Nebula, the venue I've chosen for you is Madame Tussauds.
03:38You need to sell tickets, book entertainment and organise food and drink.
03:43Let me give you one bit of warning, though.
03:45The customers have the right to say whether they felt it was good value for money.
03:50And some of them might demand a refund.
03:53I will be judging the winner based on the profit that you make.
03:57And in the losing team, at least one of you will be fired.
04:02Is everything clear?
04:04Yes, Lord Sugar.
04:05Well, good luck. Off you go.
04:13Many attractions now open their doors at night.
04:16It's a crowded market, but do it right and there's a handsome profit to be made.
04:26So how does everyone feel about the task?
04:28It's an exciting one.
04:29Tomorrow, teams host their events.
04:31I wouldn't mind putting myself forward for PM.
04:33Yeah, so would I.
04:34Today, both need leaders.
04:36I've done events before, which included organising food, catering.
04:40I've run a paid New Year's event.
04:43I used to run nightclub events.
04:46I think I'm confident with Paul.
04:49Yeah, if everyone's all right with that.
04:53Frances, you're going to work with me.
04:55Yeah, I like working with you.
04:58And Jessica, I'd like you to be my sub-team PM.
05:01And what I want to see from you is organising these guys into what you want.
05:05No arguing. Jessica, you've got to be firm.
05:10Heading up the other team...
05:12Courtney Gronja on Team B.
05:14..art director Dylan.
05:16I would like you to sub-team lead, Courtney.
05:18First job, pick a party theme.
05:21I've had an idea.
05:23As it's an aquarium, I think maybe we could do some form of dating.
05:27Really?
05:28Along the idea that there's plenty more fish in the sea.
05:32What happens to the 50% of the people that have got partners?
05:36I just think it's limiting us.
05:38Personally, I was thinking fantasy island theme.
05:41Underwater, fun, I think it appeals to a lot of people
05:44and it works for the aquarium.
05:46That makes sense.
05:48Next, entertainment.
05:50I like the mermaid performer.
05:52It ties in with the fantasy island theme.
05:54I've seen this here online before and it's eye-catching.
05:58Let's book the mermaid. OK.
06:01I've been to innumerable events where actually the reason that we go
06:05is because they lay on the fun casino.
06:07I think that's perfectly suited.
06:09Entertainment's agreed.
06:11Next...
06:12I think we need to look at how much we're selling these tickets for.
06:15..roll the dice on a ticket price.
06:18What's the admission to Madame Tussauds? Does anyone know that?
06:21£47.50, I think. I don't think it's that expensive.
06:23It is quite expensive, you know.
06:25It is. We've got to work out the price of our ticket for our event.
06:28It's a casino night.
06:29Hot food and drink option. We're not going to be charged for the hot food.
06:32Where I'm thinking at the moment is around £65.
06:36I think the team got a little bit carried away with the excitement of this task.
06:40We're not putting on, like, a main meal. It's canapés, right?
06:43We've got canapés and we've got hot food, haven't we?
06:45Some of them are saying hot food is included in the ticket price, but it isn't.
06:49So we're confident? Yeah? Yeah. Good.
06:51All right, brilliant. Let's get on with it.
06:53So it's ended up with me not being quite sure about what they're doing
06:56and for sure they don't know.
06:58Let's go.
06:5910am.
07:01Teams divide.
07:03Half head off to sell tickets.
07:07For the rest, party planning.
07:09Let me just chuck some figs at you.
07:11Already rethinking his ticket prices, project manager Paul.
07:16I'm thinking a full-price ticket could be £50.
07:19Exactly what I've got for you, Paul. Yeah?
07:21I really enjoy working with you.
07:23I'm easy to work with.
07:26Hi, Paul.
07:27Hi, Jess. A full ticket price will be £50.
07:30If you get a table of eight, we drop the ticket price into £45.
07:35I'm going to be clear now. If you fail to sell tickets, it's on you lot.
07:38All right, cheers.
07:40The brainstorm was pointless when they got in the car
07:43and thought, actually, we'll just take it down £15.
07:47Hi, there. How are you doing? Hi, there. James, catering manager.
07:50With their ticket price including a welcome drink and canapes...
07:53Can I have some food now? Yeah? Yeah.
07:55..one of the ways teams can boost profits,
07:58select a main course to sell to their guests.
08:01Nice flavour. It's a really nice dish.
08:03So this will be your beef burger. Wow. Let's try it.
08:06Mm-hm. Mm.
08:09Mm. Mm. Mm-hm.
08:12Mm. Mm-hm.
08:13SHE LAUGHS
08:15I feel like an old married couple with you.
08:17Let's go with that, then.
08:21Lunchtime in the city.
08:24Oh, hello. How are you all?
08:27Targeting ticket sales to office workers, Paul's sub-team.
08:33So we're going to have blackjack tables, roulette tables.
08:36A glass of prosecco on arrival.
08:38Serving up a tasty pitch, Jessica.
08:40Two sets of canapés and you've got all hot food there as well.
08:43Additional purchase, right? No, no, that's all included, yeah.
08:46All the hot food's included? Yeah. OK. OK, brilliant.
08:49It really is going to be an event that you won't want to miss.
08:52Do you want to go for that? I'm not interested. OK.
08:55It is going to be an amazing night, believe me.
08:57Struggling to sell at full price, sales executive, Sofiane.
09:02We're not able to do 35, I'm really sorry.
09:04I'll tell you what, if you could get a group booking of 12,
09:07we'll do the £35. Yeah?
09:09You've potentially got a lot of takers if you do it for 35.
09:12We can't go to 35, that's impossible, yeah.
09:16£35, please. Brilliant. Thank you.
09:21So what are we doing here in terms of pricing?
09:23We're going to go down to 35, yes?
09:25For how many bookings? 14. Right, OK.
09:28What's the minimum booking you want for that price?
09:30Yeah, 35. Right, no, the minimum...
09:32Well, it's a booking of 14. Can I talk to you in a minute about it?
09:35Right, OK. Thanks, Sof.
09:38So it's 35 altogether.
09:39Sorry, what, are you looking at going down again on price?
09:41No, so let's wait in a minute. You should come and talk to me.
09:44Cool, OK. So that's £70, please, Susie.
09:49A mile away, tasked with reeling in buyers for Dylan's doom...
09:54We're just hoping to speak to someone
09:56about the social event that we're putting on.
09:58..Granja and Courtney.
10:00I see you, sitting just over there.
10:03Hello. How are you?
10:05We're putting on a deep-sea extravaganza tomorrow evening.
10:08Do you think it would be of interest to yourself?
10:11Good question.
10:14What about £50?
10:17Er...
10:18The show is amazing.
10:19We've got a mermaid, so she swims in the tank,
10:21where she can hold her breath and do this dancing underneath the water
10:24for, like, minutes upon minutes.
10:26So it is actually a very breathtaking performance,
10:28and it's something that you'll always remember.
10:31Sounds fun. We'll buy some tickets.
10:33Brilliant. Thank you very much, Peter. Thank you very much. Well done.
10:36Perfect.
10:37The approach of trying to speak to the decision-makers,
10:40yeah, it seems like it's going really well.
10:42Smashed it.
10:43We've sold 30 tickets.
10:45£50, that's £1,500 in the bank before lunch on day one.
10:49South London.
10:52Meeting their entertainment.
10:56Alana and Dylan.
10:58Hi. Nice to meet you.
10:59There's something fishy going on here, but I'm not quite sure.
11:02So, I'd love to see some of your performance, if that was possible.
11:06Yeah, no problem.
11:07What's involved.
11:08Yeah, cool. Great, thank you.
11:10MUSIC PLAYS
11:40MUSIC CONTINUES
11:55I was actually thinking of dressing up like a sailor,
11:58so if that's any use to you.
12:00The mermaids are amazing, so I'm super excited
12:02I get to be a sailor singing with a mermaid.
12:05I mean, what better way to spend an evening?
12:07MUSIC CONTINUES
12:11Seeing the entertainment,
12:13it's maybe a little bit worrying as to what we're offering,
12:16but my plan is to give them more complimentary drinks and more food.
12:20MUSIC CONTINUES
12:26Baker Street.
12:28Home of the world-famous Waxworks.
12:32How cool is this? It's crazy.
12:35Sizing up the venue.
12:37Is it working for me? Yeah, you can work that.
12:40Project manager, Paul.
12:42Hello. Hi, I'm Gareth. I'm Frances.
12:45Can you advise me on some pricing points that you've done
12:48in terms of just an entry price?
12:50It completely depends on the style of event,
12:52as to what people will pay for.
12:54Anywhere between £23 and £39.
12:57MUSIC CONTINUES
13:01I think we've been absolutely overestimating the ticket price.
13:04Shall we give them a call? I'm going to give them a call.
13:07Hi, Paul.
13:09OK, so basically, we went to a group booking of £40 each,
13:12but then the lady brought four more people and said,
13:15look, can you do £35? I said, I can't, we can do £40.
13:17She said, can you do £35? I said, yeah, do you know what, we'll just do £35.
13:20If you slow down a minute, we've actually spoken.
13:22We're going to have to reduce our ticket pricing.
13:24£35 for me works.
13:26OK, so they've got the one drink on arrival,
13:28the two canapes and the hot food, haven't they?
13:30No, you've not got the hot food, they've got to pay for the hot food.
13:32No, they've got to pay for the hot food.
13:34They've got to pay for the hot food.
13:36There's hot food available, but it's to purchase.
13:41Bye.
13:42I don't think any of us had the right information,
13:45I assume that this was a sit-down meal,
13:47because Bourne's charged £65.
13:49I think we need to use the wording, you have access to the food,
13:52as opposed to saying, you're not going to get hot food.
13:54Oh, yeah, of course, yeah, let's just keep it really light-hearted.
13:58On the south bank of the Thames...
14:00Hi, lovely to meet you. Lovely to meet you, I'm Sam.
14:03..one of the largest collections of marine life in Europe.
14:07My vision for dressing the event is to have kind of a sparkly grotto feeling,
14:11but if you had any props, like anchors, treasure chests...
14:14Well, all the theming we have is actually in situ already,
14:17so what you see is what you get. It looks great.
14:19Dylan is clearly very creative and very arty,
14:22and all he's focusing on is dressing the room and what are the props.
14:26I noticed the screen's dotted around this.
14:28Can we play visuals of under the water to just dress it a little bit more?
14:32Yeah, of course. Yeah.
14:34This is supposed to be a chance to get to grips
14:37with the practicalities of their venue.
14:40So, this is the ocean tunnel.
14:42Is there any extra lighting?
14:44He's lucky he's got Alana, because she's focusing on the business.
14:47So, extra furniture through there.
14:49Oh, you're behind... Yeah, backstage is there.
14:51Awesome. Perfect.
14:545pm.
14:59Hi, Paul. Hi, Jess.
15:01Let me just give you the new pricing structure.
15:04So, the full-price ticket... Yeah. ..£28,
15:07and table of eight-plus is £22 a ticket.
15:10Brilliant. OK, thanks, Paul. Have a good day. Bye, Frances.
15:13Bye!
15:14I really do need to know where they got this hot food was included.
15:18I hate the idea that you have to constantly spoon-feed people.
15:21I might switch you into that team to sort it out tomorrow.
15:24Jessica might get a little bit annoyed that you've moved me over.
15:28It's not up to Jessica, it's up to me. I know.
15:30It's my decision to make. OK, that's fine.
15:32Do you know what, Paul? Me and you are on the same page.
15:37We've gone from 65 in the brainstorm down to 22.
15:41It's less than half.
15:43So, by the time this day is finished, we're selling them for a fiver.
15:47I think we should try and sell some pancakes.
15:50For both teams, final push of the day.
15:53Drumroll, please!
15:57Excuse me, madam, may I ask what you're doing tomorrow night?
16:00Sorry, would you be interested in an event?
16:02That's a no, then.
16:04Calling sick? No way!
16:06A lot of people seem to be getting off here and don't want to speak.
16:09Yeah. They're running for trains.
16:11I'm just going home. Oh, OK.
16:13If the majority become, we'll do the tickets for £22 each.
16:19Who are we signing off?
16:21Three more tickets. Excellent.
16:23£22.
16:24Paul's price drop is quite farcical.
16:27The team have to buy Prosecco, they have to buy the cold canopies.
16:30It will be a miracle if they can make a good enough margin
16:33on the prices that they're selling at.
16:35I'll tell you what I'll do. Where, mate?
16:37I'm going to get in trouble, probably, for this.
16:39£21, are you guys happy? Yeah? Brilliant.
16:43For Graña and Courtney...
16:45Hi. How are you? Good, good.
16:47..it's time for their first appointment.
16:49Tomorrow night, she's, like, doing a full performance in the tank,
16:52underwater, holding her breath for minutes upon minutes.
16:55I'll definitely go if...
16:56I think a couple of the boys should gather up together and come.
16:59I think.
17:00PHONE RINGS
17:01Just answer it quickly.
17:03Hello? Hi. Listen, we went to the aquarium...
17:06..where you can see all the fish swimming around.
17:08It's going to be done.
17:09That's all great.
17:10I need information that's going to help me sell tickets now.
17:12Have you seen the entertainment yet?
17:14She interacts with the crowd and she's dressed as a mermaid.
17:17Is she not in the water? Is she not in the water?
17:19No.
17:22That would have been helpful earlier.
17:24OK, we're going to have to go. Bye.
17:26Cool. OK.
17:28This sounds mildly pissed off, but anyway.
17:30Yeah, why? Yeah, I don't know.
17:32Courtney and Graña have been very big that the mermaid is in a tank,
17:36but the problem is, she isn't in a tank.
17:38And a mermaid not in water is just a woman in a costume.
17:43We just carry on selling it, but without mentioning that bit.
17:46Guys, can I have your attention just for two minutes?
17:49You're going to get your experience in the aquarium,
17:51the games, the singing.
17:53It's going to be a good evening, guys.
17:55I promise you that.
17:56Does it interest anybody?
17:59Four tickets, yeah?
18:02I'm playing cricket tomorrow. Yeah.
18:07We've sold 54 tickets.
18:09We sold that amount by halfway through the day.
18:12It seems like we got off to a fantastic start.
18:14I just wish it had gone better later this afternoon.
18:19Back at the house...
18:21We should just add a few extra things.
18:23..ordering drinks and canapé ingredients.
18:26Five of those, eight of those.
18:28Dylan and Amarna splash the cash.
18:31Will we just go 36 bottles then? Yeah.
18:34Having enough drink there is a good option, so there's no refunds.
18:38Across the hall...
18:40So, an own-brand version of the Prosecco.
18:42Paul and Frances.
18:44If we sell out, we've got to do...
18:46300 canapés.
18:48Can we call the other team? Shall we call the other team?
18:50Hi, Paul. Tell me exactly what you've sold.
18:53I need numbers, cos we've got to go and spend money now
18:55off what you've generated.
18:56We've sold 60 tickets.
18:5817 of them, £35, the rest for 22.
19:01It was not being sold, six at £21.
19:03All right, we're going to have to talk about that after.
19:05Listen, I'm going to love you and leave you.
19:07Cheers, bye.
19:10£21? I mean... What happened to 28?
19:13They've just killed us.
19:16I'm really, really disappointed.
19:18They've sold as many tickets as they can at the bottom basic price.
19:22So, to say that I'm angry at the moment
19:25is probably a bit of an understatement.
19:28We need the food to come in quite cheap.
19:30This is where the mum and me will come out
19:32and I will make sure the presentation's good for K, Paul.
19:35Smoked salmon and cream cheese, cucumber bites.
19:37You can just take the smoked salmon out of that
19:39and just put cream cheese and cucumber bites.
19:41What else? We do bruschetta.
19:43Do you know to even lower the price on that,
19:45serve them on crackers?
19:46Because then you can call it bruschetta bites.
19:49Bruschetta bites.
19:51Bloody hell. It's a joke.
19:53It's all because of what they've done.
19:55I want Jessica out.
19:56I think you've got three strong people on that team,
19:58but I don't think anyone's a natural leader like me and you.
20:01Tomorrow they're getting it.
20:0710am.
20:09Tonight, both teams host their events.
20:12Good morning, guys.
20:13First, for Dylan's team...
20:15You mentioned there was a problem about selling The Mermaid.
20:18..a debrief.
20:19We told them that this performance was mind-blowing
20:21and breathtaking and that she's in the tank.
20:23Yeah, no, it's not a comedy act.
20:27I don't think it's more of a comedy act.
20:29Are you laughing at her or with her?
20:30With.
20:31So, from going forward, K, you've got three canopies.
20:34Sorry, I just want to continue talking about The Mermaid
20:36because I think it was very negative and what we need to focus on
20:38is that the entertainment is actually good.
20:40If everyone has a fun night, they're going to forget about this tank.
20:43Let's not even bring it up. Yeah.
20:45So, do you guys want to tell me about ticket sales?
20:48We sold 54 tickets throughout the day.
20:51We have 46 to get rid of.
20:52I don't think that's doable this morning.
20:54Especially cos you're going to be dressed up as well.
20:56You're going to be dressed as a mermaid
20:58and you're going to be dressed as a pirate
21:00and you're going to be, like, full of energy.
21:03Right, guys.
21:04For Paul's team, a reshuffle.
21:08I'm going to switch Frances into your team.
21:10Frances is going to be sub-PM today.
21:12I trust her, I know she's going to make the right decisions.
21:15To be honest, I'm a bit annoyed that you've taken me off sub-team leader.
21:18That's fine, but that's my decision.
21:20I know, I support Frances, but I'm pissed off.
21:22Granted, I know that, but at the end of the day,
21:24be adult about it, it's not hard. Yeah?
21:28MUSIC PLAYS
21:31There should have been a discussion about it,
21:33because otherwise, like, everything's come as a shock,
21:35rather than saying, oh, this is what I'm thinking about doing it.
21:38When you're a leader, you lead by example.
21:40No, I get that completely.
21:41I'd feel the same if I was in your position.
21:49Lunchtime.
21:52Seriously, go on.
21:55What a treat. What a treat today is.
21:58A final chance to lure customers...
22:01Are you interested? Do you want to come up?
22:03No, thank you.
22:04..and maximise their ticket sales...
22:07It's a mermaid!
22:08..outside the venues.
22:11Ahoy there.
22:13We've got Prosecco, access to a nice hot meal.
22:16Do you want to sign up? Fantastic.
22:19It's absolutely an amazing event.
22:21We've got a fun casino where you get to play blackjack,
22:24Russian roulette.
22:26Champagne, canapes.
22:29It will be fun. Get drunk with the fishes.
22:32Is that something of interest to you?
22:34No. No, entertainment's a no-no.
22:40Oh, why are the odds against us, Cronjan?
22:44This is not funny, Courtney. Waddle, waddle.
22:47In the kitchen, I'm ready to rock and roll.
22:51OK, so grab the cocktail sticks.
22:53..crafting canapé creations...
22:57Not ideal, sorry. Oopsies!
23:00..the project managers...
23:01This is it? These are all the ingredients?
23:03This is all we've got. This is it? Yeah.
23:06I might make a few more of these rolls just to be on the safe side.
23:10We have 150 of these chocolate squares.
23:15They're making about the right number for 100 guests.
23:17The problem is they've only sold 54 tickets,
23:19so the guests are going to have a lot of canapés,
23:22which means I don't think they'll be selling much hot food.
23:25That should make us 150, which is perfect.
23:28They're 13mm high.
23:31Roughly, mate, yeah.
23:34So what is it?
23:35This is a cucumber and cream cheese bite.
23:39So basically there's no salmon in the...?
23:41We couldn't afford the salmon. What's that cracker, then?
23:43It's a bruschetta bite, so it's a plain bruschetta.
23:45A cracker bite, really?
23:47For me, the vision of a night with the stars is something rather exciting.
23:52The food certainly would be perhaps caviar, oysters, smoked salmon.
23:56I wouldn't expect to have a cream cracker with a bit of tomato on it.
24:00I'm sure they say that all the best cooks in the world are men.
24:02I'm sure they say that.
24:03I think if you had the girls up here, they'd be shouting at each other.
24:06Jessica, she's a lovely girl, but she didn't really take control.
24:10The thing is, we're all grown adults.
24:12She'd best not be stroking all that because I don't want to hear about it.
24:15Hello! Come here, let me talk to you both. Come on!
24:22An extra way of topping up takings at the event.
24:26Paid VIP tours run by the teams.
24:29So this is where you'll begin your tour.
24:31Sure.
24:32Thankfully, our starfish are showing off their tube feet nicely.
24:36Courtney gets a crash course in sea creatures.
24:39Their mouths are just in the middle here.
24:41Yeah.
24:42Is there any other interesting things to know about that?
24:44While at the waxworks...
24:45Any figure can take four months to make.
24:48..Trishna takes in the facts about the figures.
24:51Each hair is individually inserted strand by strand.
24:55Eyebrows and eyelashes.
24:56You're an expert already!
25:005.30pm.
25:02Half an hour until the events begin.
25:05You're going to be bringing the canapes into the entrance area.
25:08You're going to be dealing with hot food.
25:11Paul.
25:12What's up?
25:13I just had a little accident.
25:14You can't serve that?
25:15Yeah, it's gone.
25:16Two minutes, though.
25:18Are you all right?
25:19I'm just conscious that this room isn't dressed enough yet.
25:22We've got 15 minutes.
25:23No, you don't. Your first guests have arrived.
25:26We've got no minutes, so...
25:28Quick as you can.
25:29Oh, it's stressful.
25:31Let's just make sure it's not looking cheap
25:33and we're trying to add that classy element now.
25:446 o'clock.
25:46Oh, my gosh, have you seen Jim Kardashian over there?
25:48At the waxworks, doors open to their 75 A-list guests.
25:53Gosh, they look gorgeous!
25:57Landlocked outside the aquarium, Captain Dylan's 58 passengers.
26:03How difficult is it to move this table now?
26:06Oh, pretty difficult.
26:08I think it's better to just get people in.
26:10Yeah, exactly, yeah.
26:14Showtime.
26:15Ladies, welcome to our underwater adventure.
26:18I'm your captain for this evening.
26:20These are our mermaid salsa seashells
26:22and these are our prosciutto seashells.
26:25Included in their ticket price, 400 complimentary canapes.
26:31These are really tasty, they're my fave.
26:33Did you have some already?
26:36Making the rounds at the waxworks...
26:39I'm fine for now, thank you.
26:41400 money-saving snacks, courtesy of Francis.
26:45Have you had anything like this before?
26:47No, it's very unique.
26:49Very unique? Thank you, thank you.
26:52The canapes were a disaster.
26:54I think the crackers were a bit of a miss
26:56and I think pretty well all the stuff went back to the kitchen.
27:01Back at the aquarium...
27:03So here we are with our main attraction, some mermaids.
27:07Starting to hook 15 customers for their VIP voyage...
27:11With the tour, it's £25.
27:13..Granja and Courtney.
27:15That's for you, sweetheart.
27:17Was it five tickets you said you'd be?
27:19Five tickets.
27:20How many tickets have you sold?
27:22Fifteen.
27:23Eleven.
27:25We've only got 15 spaces.
27:28OK, what's up?
27:29Right, we've got a small problem.
27:31I've sold 15 tickets for the tour.
27:33Granja's sold 13.
27:35So there's only 15 allowed.
27:37OK, you're going to have to work out how to get that down to 15.
27:40OK. OK? OK?
27:44Bad news. We've oversold on the tour.
27:47So I can offer you a full refund.
27:49Didn't you say... You said six.
27:51Six what? Six people.
27:53No, it was five.
27:54Why have I got six, which is then?
27:56Don't tell me that. I'm doing this all wrong.
27:58I have six, I have five, nine.
28:00What? Yeah.
28:03Granja didn't seem to grasp the situation at all.
28:06Firstly, she oversold, then she over-refunded.
28:09It was a bit of a disaster.
28:11Sorry. Yeah.
28:16On the other team...
28:17This will take you for over here, if you just follow me.
28:20..Trishna takes her VIPs celeb spotting.
28:23The actual wax work itself takes four months.
28:25The hair is individually inserted strand by strand,
28:28as well as the eyelashes and the eyebrows.
28:31Trishna was faultless.
28:32They do around 200 measurements from every single angle.
28:36That woman has got a photographic memory that I would love to have.
28:40Cheers!
28:44It was a very, very successful tour.
28:52On the South Bank, tour guide Courtney takes the plunge.
28:57Well, first of all, thank you ever so much.
29:00As you can see, we're in a special room here in the aquarium.
29:08So, I'm sure everyone knows what the he's are.
29:15Yeah.
29:16The tentacles is the part which actually stings you.
29:19I'm not sure Courtney is the right host.
29:22He's a little bit low energy,
29:24he's a little bit disinterested in the whole process
29:27and he's not much of a showman.
29:29They're all moving around in a circular motion.
29:32That's due to the pump in the tank.
29:36Guys, the burgers and the hot food's ready
29:38if you want to make your way up to the counter.
29:40The other vital money spinner for both teams...
29:43It's £11.50.
29:45..hot food.
29:47And the first 20 people get a free glass of bubbly.
29:52But for Dylan...
29:54No, not that hungry.
29:55..taco's not shifting.
29:57Hot food. We sold one.
29:59We sold one, let's drop it down to nine.
30:01Ladies and gentlemen, the hot food has been reduced to £9
30:05and the first 20 patrons will receive a glass of Prosecco.
30:12Hot food's being served, if anyone's interested in...
30:15Not for free, unfortunately.
30:17On Paul's team...
30:19A food fight.
30:21I do apologise for the miscommunication.
30:23He said there was hot food.
30:25Who told you? One of the girls?
30:27One of the girls, yeah.
30:28OK. When you were sold the tickets by Jessica,
30:30you were sold on the basis you were getting free drinks,
30:33canapés and hot food?
30:34Yeah. Is that a category?
30:36OK, fine.
30:37And did anyone else buy their tickets from Jessica?
30:39On what basis?
30:41Drink on the door and food.
30:43I remember the food.
30:45Excuse me, sorry.
30:48I need you to explain what's gone on.
30:50Everyone's saying that you sold them a ticket
30:52and you told them they were getting hot meals with their tickets.
30:55You sold a deal, canapés, drinks and a hot meal.
30:58Can I say something?
30:59If they had £35 for a ticket,
31:00why don't we just give them some free hot food then?
31:02It's not as easy as that.
31:03Just bear with me. Bear with me a minute, please.
31:05Well, just stop talking when I'm trying to talk.
31:07I'm trying to explain to you.
31:09You're looking at this completely the wrong way.
31:11You're trying to use whatever else was sold to cover it.
31:13It's not how you do business.
31:15It's not how you do business.
31:17We've got to go, we've got to get this on the bus.
31:21Paul quite lost it with Jessica.
31:23It was quite unfair because she's not the only culprit.
31:26By all means, go somewhere private and have a good row if you need to,
31:29but in public, when you've got all your guests here,
31:32that's not the time, that's not the place,
31:34and it was pretty bad spectacle.
31:38I'm going to be singing.
31:40CHEERING
31:42Blow some bubbles, create some atmosphere.
31:44Bubbles!
31:46Fish in town, my old man said to me
31:49You can spend your life, your jolly life
31:52Just sailing on the sea
31:54I loved that girl with all my heart
31:57I did not like the other part
31:59I did not like the tail
32:01Woo!
32:03Way!
32:05I think this is perhaps one of the most disorganised events
32:08I've ever been to.
32:10It's sort of like a kids' party.
32:12There's face-painting, there's games.
32:15Goal!
32:18Dylan!
32:20Come on, people, I've feinted you.
32:22Dylan seems to be Belle of the Ball.
32:24Yay!
32:27People were smiling, he was certainly smiling,
32:29and I think he thoroughly enjoyed himself.
32:339.15pm.
32:35You can always grab your food, it's there, it's not going to go anywhere.
32:38To boost spirits and avoid refunds...
32:41You look the smartest I've seen you tonight.
32:43You're fit, aren't you? Yes, I thought you was.
32:46..some of Paul's guests get their meals for free.
32:50Has the evening taken a turn for the better or what?
32:52Yes. Are you happy?
32:54I hope you have a great night. Thank you.
32:56All in black! All in black!
32:59Ah!
33:01We're having fun.
33:06Out of the sea...
33:099.15pm.
33:16For both teams...
33:20..the party's over.
33:23Tomorrow, the boardroom.
33:40You can go to the boardroom now.
33:58So, this task was about putting on an event
34:03and it was about you providing a gift to the guests.
34:08It was about you providing customer satisfaction
34:11so the customer was happy.
34:13You had to raise your own money by selling tickets
34:16and then use that money to pay for the actual event, yeah?
34:20So, I'll start with Titans.
34:22We had the aquarium, in your case.
34:24Dylan, where do you start your thinking from?
34:27We battled around a few ideas
34:29and eventually we rested on a fantasy island theme.
34:32What was your entertainment? We went with a mermaid.
34:35So, this is the mermaid, the mermaid that didn't go into water.
34:38Yes. So, what does the mermaid do, then, in the end?
34:41She sings, she has a very...
34:43Singing mermaid? Yeah.
34:45How much did you think you were going to charge?
34:47Best case scenario...
34:48We decided to aim high and go for £55.
34:51You had day one selling tickets, right?
34:53You had a meeting at an office somewhere.
34:55You sold a few tickets there. Yeah.
34:57You didn't have any luck selling to the public, did you?
35:00No, we decided to go to St Pancras
35:02cos we thought there'd be tourists there we could sell to.
35:05You didn't sell any in the station, did you?
35:07No, unfortunately not. They were running from us.
35:10You couldn't sell any tickets to The Mermaid Show.
35:12I wonder if you could have sold them any Oyster cards.
35:15So, tell me about the event.
35:17You two then were doing what?
35:19So, Alana decided that she was going to create bespoke canapes
35:22and we were going to physically make them together.
35:25What you should know, Alan, is that in the end they made 400 canapes.
35:29Yes, we made... Which actually were very good.
35:31So good that, as a result, you only sold one hot meal.
35:35That is a valid point, but at that time I was also aware
35:38that these people had parted with potentially £50 or £55,
35:41so I was happier that the guests were satisfied
35:44and they didn't necessarily have to go out of further pocket.
35:47I genuinely think people were happy.
35:49I'd like to meet these people that thought it was a great event
35:53watching a mermaid singing.
35:55You also sang, didn't you, Dylan? I did.
35:57It's not as bad as it sounds. It was actually much worse.
36:01I'm trying to visualise this.
36:03Don't. It was like Carry On At The Aquarium.
36:06Probably, yeah.
36:07Now, we had this VIP tour behind the scenes, yeah?
36:11Who was responsible for selling them?
36:13Me and Grenier were selling the VIP.
36:15So you went off and when you came back you thought,
36:17it's all good news, I've sold 26, but you had to sell 15.
36:22Yeah, we had a limit so we could only sell 15.
36:24So then you had to go and unsell them, right?
36:26Yeah, we offered a refund, a full refund for that.
36:29So what I understand is you started off with 26
36:32and then you unsold so many that you only ended up with 14.
36:35Yeah, that would have been my mistake.
36:37I wrote down six instead of four on my book.
36:39Were they happy with this VIP thing, the people?
36:42I think so, yeah.
36:44People were confused. You lacked charisma.
36:46It was really poor.
36:48OK, everybody happy with Dylan's management on this?
36:51I think it was a difficult task. I think he did very well with it.
36:54You were life and soul of the party.
36:56Thank you. That's for sure.
36:58Team Nebula, you were at the famous Waxworks.
37:01That's correct, Lodger.
37:03I opted for Jessica to be the sub-team leader.
37:05We first agreed that we were going to go with a casino night
37:08and that the ticket price would be around the £50 to £55 mark.
37:11£65 to start with.
37:13So you changed your mind from £65 down to what?
37:17£55. I said I wanted a ceiling of £55.
37:20Sounds like a Petticoat Lane negotiation.
37:23Not £65, not £55, not £50,
37:27but actually £35. Is that right?
37:30That's what the... Yeah, Jessica obviously came out with that price.
37:33Did you know that the prices were tumbling like this?
37:35No, I didn't, and I didn't also know that they were upselling what we were offering.
37:39So hot meals were then included at a reduced price.
37:42First of all, the people in there weren't happy with what we were offering.
37:46It was a shambles. As soon as we got in there, we managed to rectify anything.
37:49Did you create the shambles then?
37:51Did you create confusion when you were there?
37:53Not at all. I think the main thing was that
37:55when we went into that first location, there wasn't much clarity
37:58on what was going to be included in their ticket price.
38:00The price comes tumbling down even more, doesn't it?
38:03So I made another clear pricing strategy.
38:05They were to be £28 for a full-price ticket
38:08and £22 for a group of eight.
38:11Right, so now, silly old Lord Sugar here has got to understand
38:15£65, £50, £55, £50,
38:18down from £50 down to £35,
38:21now down from £35 to something like £28
38:24or maybe £22.
38:26In the end, I was selling them for £21.
38:28I've done one table for a couple for £21.
38:3075 tickets you sold.
38:32Yeah, we did sell 75 tickets, but the plan was also...
38:34Let me finish, please. OK, continue.
38:36Both myself and Frances are really good at organising stuff,
38:39so Frances was then put into the sub-team as the sub-team leader
38:43and I pulled Sofian out to work with me.
38:45But you relegated Jessica. I did, yes.
38:48He was about to say something.
38:50Sorry.
38:53The pricing strategy was £28 and £22.
38:57That was your strategy, Paul. Yeah.
38:59And us three stuck to that strategy.
39:01Your own team, your supporting team.
39:03One minute, please.
39:05Can you finish what you wanted to say?
39:07Yeah, so if you wanted to charge more for the ticket,
39:09you should have had a different pricing strategy
39:11and not dropped straight down to £22.
39:13Jessica didn't actually try and sell the tickets at the top price,
39:16she just went straight in and bottomed out at £22.
39:18All right, OK, so day two, Sof,
39:20you were producing some form of canapé of some kind, right?
39:23I was brought into the kitchen and I was shown five cucumbers.
39:27It was insane, you know, you've got to produce 100 canapés.
39:30I think they weren't too bad.
39:32OK, so, project management, any good?
39:37I think we could have been clearer from the start,
39:39but we did rectify things as it went forward.
39:41All right.
39:43Let's find out what went on.
39:45So, Claude...
39:47..and Fabula made sales of £2,085.80.
39:51However, they had outgoings and refunds which totalled £958.16,
39:57leaving a profit of £1,127.64.
40:03Karen, your team.
40:05Titans took a total amount of £3,149.75,
40:10and their outgoings totalled £749.09,
40:14leaving them a profit of £2,400.66.
40:19Well done.
40:20Amazingly, 100% customer satisfaction.
40:23Really? Yeah. OK.
40:25That's good.
40:26You haven't got a record contract, Dylan, have you?
40:28No, I don't. I wouldn't be waiting for that.
40:31All right, well, look, for your treat, you're going to Warwick Castle.
40:34You're going to battle it out with each other, sword fighting.
40:38So, well done, very well done, and I'll see you on the next task, OK?
40:41Thank you very much. Thank you.
40:44HE SIGHS
40:47100% customer satisfaction.
40:51Francis, old habits die hard, right?
40:54And you are back in the losing team again.
40:57I think you know the drill now.
40:59Off you go.
41:05Ha-ha-ha-ha!
41:06I feel like a medieval villain.
41:08I also feel like a plonker.
41:10Can you teach us how to stab each other in the back?
41:12Surely you'd already known that. I haven't done it yet.
41:14But there's still time, Gronja.
41:16Gronja did seem to make a few mistakes
41:18and wasn't in control of her own numbers.
41:20Obviously, people have made mistakes in the past
41:22and as long as they learn from their mistakes,
41:24we should be on for another win next week.
41:28I think now people see me as a valid threat.
41:30Everyone needs to remember that there's only one winner.
41:33Team Titans!
41:36This is what the customers said last night.
41:39The reason they did not buy their tickets from Sofyan
41:42was because you offered a better deal with the food
41:44included in the ticket.
41:45Everyone was saying free food and free drinks.
41:47That wasn't just me, Paul.
41:48Someone said it. You're in charge.
41:50You have to take ownership. You're in charge.
41:52I will take ownership for that.
41:53You're in charge, so if you go into someone,
41:54you've got to have a strategy.
41:55Instead of getting aggressive...
41:56I'm not getting aggressive
41:57and you can keep going back to the shouting thing.
41:59It doesn't come back to anything.
42:00Can I say it's all process?
42:01I haven't said anything.
42:03The sub team didn't understand really what they were offering.
42:07Paul should have gone over to the sub team
42:09and not left me to just deal with it all
42:11and pick up the pieces.
42:12No, no, the price was clear.
42:14You keep saying,
42:15oh, actually, it's your fault.
42:17We was confused.
42:18That's what you're saying.
42:19Can I say something?
42:20Say it, then. Say it.
42:21If anything, I'll drag everyone back in front of Gold Sugar
42:24and I'll get into a bit of air.
42:26OK, I'll get into a bit of air.
42:28I'll get into a bit of air.
42:29I'll get into a bit of air.
42:30I'll get into a bit of air.
42:31I'll get into a bit of air.
42:32OK, Sophie mentioned the £22 price once,
42:34so we dropped the price.
42:35So we looked away and I said, what do you want to do?
42:38Please can I speak?
42:39No, no, no.
42:40And all of us, all three of us were there, OK?
42:42So don't try and pin the blame on me.
42:44What was there?
42:45Trisha, come on!
42:47We didn't know what was included.
42:49Exactly, we didn't know what was included.
42:51So why are you lying, then?
42:53I didn't say that they were going to get hot food.
42:55I didn't say that once.
42:57I'm mad. I'm really mad.
43:00I feel really bloody angry.
43:01I feel really bloody angry about it.
43:03Sophie-Anne and Trishna aren't taking responsibility
43:05for the mistakes that they've made.
43:07They're just passing the buck.
43:08The bottom line is the feedback came in from the first meeting
43:11that the tickets are £55 or too high,
43:13and we changed the strategy on that.
43:15Then we didn't sell enough tickets.
43:16That is it, crux of it.
43:18Overall, it's been a big pig's ear.
43:20Right now, my thoughts are that I'm taking the whole team
43:22in front of Lord Sugar.
43:32PHONE RINGS
43:34Yes, Lord Sugar?
43:36Yeah, can you call the candidates in, please?
43:48Here's the headlines here, OK?
43:50£24 was the average price of your tickets
43:54compared to £49 average prize of the winning team.
43:58Yeah. Right? Yeah.
44:00And you, as the project manager,
44:02defined the price and strategy for the tickets, right?
44:05I did. Yeah.
44:07When they got to the first destination, which was 55, 50 or 45,
44:11the guys sold 17 tickets at £35.
44:14We did go in initially at £55.
44:17And then the people who were selling to said,
44:19you know, that's quite expensive, you know, really.
44:21The other team managed to do it, didn't they?
44:23Of course, yeah.
44:24They walked away from sales.
44:25If they didn't get their minimum price, they didn't sell a ticket.
44:28OK.
44:29I'll tell you how it ended up being sold at £35.
44:31I'm selling the tickets at £45.
44:33Ten minutes later, one member of their staff walk in,
44:36they said, we've got a better deal down the table.
44:39They're throwing the food and they're doing them for £35.
44:42So I lost half of my group.
44:43Credibility went out the window.
44:45It was very decision-making. Krishna, what are you doing?
44:47You're sitting here nice and quiet now.
44:49Was you quiet there in that first venue?
44:51No, so I only ever mentioned £45 to everyone I spoke to
44:55until I'd come back to the first group
44:57that Jessica was then closing the deal with
44:59and I asked her, how much are you selling these tickets for?
45:02And she said, go and use your common sense.
45:04Then I kept... You did say exactly that.
45:06Sorry, can I just finish?
45:07And then I carried on selling to the same room at £45.
45:10Krishna, you sold 23 tickets for £535.
45:14I've just done a quick calculation, that's £23 average.
45:17Yeah, but that was after...
45:19Will one of you tell me, honestly, what happened?
45:22Can I explain what I think went wrong?
45:24No, I know what's gone wrong. I want to know why it went wrong.
45:27Yeah, and if you'd just listen to what I was saying,
45:30I feel that Jessica has lost confidence in her own product,
45:33which led to these guys then losing confidence in their team leader
45:37and that's why it all fell apart in first place.
45:39Jessica, you never thought that that price was good value
45:41and that kind of affected the whole performance.
45:43Excuse me, can I say one thing?
45:44Safian, in the second selling location,
45:46Krishna and myself didn't reduce the price.
45:48We're not talking about the second location.
45:50We lost these staffs from their first location
45:52and that's why it all fell apart.
45:54And then people who were there.
45:55So it fell apart, but you were there.
45:57Now, pushing to a side low-ticket sales,
46:00you ended up having a flaming row with Jessica
46:03in front of the guests, right?
46:06I don't think it was a row.
46:08Really? No.
46:10Some of the guests thought that they were actually
46:12watching a remake of EastEnders.
46:14Jessica, you had to give away food to 17 people, right?
46:19Yes. Because of a miscommunication.
46:21Is that right? Is that basically more or less it?
46:23That's exactly what it was all over.
46:25Do you know the implications of that, do you?
46:27It cost your team £117, basically.
46:30That was it.
46:31You might be interested to know that the refund
46:35due to the poor canapes,
46:3710% of the ticket price imposed,
46:40cost you £183 because of the garbage that you served up.
46:45Yeah.
46:46And you made those, didn't you?
46:48Well, no, you didn't make them, but you ran the budget,
46:51being a bit stingy on the budget.
46:53I was getting very little from Paul in that,
46:55and at that point, literally, I was on a deadline,
46:57and had very little... You were just sat there...
46:59I don't think so. Don't try and paint your picture like you've done it.
47:02We were sitting in the room together,
47:04and we were going through what we could do
47:06because of the restricted budget.
47:08And I was working with you.
47:10You lowered that budget, but I've ended up with a couple of cucumbers.
47:13I wasted three hours working like a slave,
47:15and it still went out there, and it was prophetic.
47:18What you did with your tight purse strings,
47:21you allowed £207 to be spent for the so-called food and drink
47:25when you had a potential of 100 punters coming in.
47:28You're allocating £2 per punter.
47:30I've never claimed to be ashamed for anything.
47:32It was a couple of tubs of cream cheese.
47:34I fully, wholeheartedly...
47:36Is it any wonder people complained?
47:38Paul was very clear he wanted me with him,
47:40and then on the second day,
47:42it was clear he wanted me as sub-team leader,
47:44and I think that that immediately caused tension between myself and Jessica
47:48because he put strong women together.
47:50And it's credit to you, Jessica.
47:52I think that was hard for you to deal with.
47:54I was insulted at the same time. I took it on the chin.
47:57Basically, my gut feeling was that on the second day,
48:00there was some more organisation to be done in terms of floor layout.
48:03Frances was aware of what the building looked like.
48:05So her relegation or demotion
48:07wasn't anything to do with her performance, is that what you're saying?
48:10On the first day, no. You expect me to believe that?
48:12If you don't want to believe it, don't believe it.
48:14It sounds like a bit of a...
48:16Take it how you want to take it.
48:18I'm taking it as I'm taking it.
48:20I want to know why you demoted her on the second day.
48:23I just made a transition. It's a simple move.
48:25You didn't explain it to her, though, did you?
48:27I didn't get a chance. She was, like, upset.
48:30So I had to move on.
48:32To be fair, Paul, you pretty much shot me down.
48:34You were pretty aggressive. You were like,
48:36I don't care, it's my decision, it's my gut feeling.
48:38I didn't even get aggressive. You were very aggressive.
48:40I said OK. You told me you were pissed off, I said OK.
48:42Of course I'm going to be annoyed, but do you really expect me
48:44to sit there smiling when you've just demoted me and humiliated me?
48:47I've got to make the decision. It's up to me.
48:49Bit of a slap in the face. Listen, you've got to accept,
48:52it's got to be a bit of a slap in the face, isn't it?
48:54I mean, come on.
48:56Well, you know, you've got to start thinking
48:59about who's coming back in this boardroom.
49:01I'm going to have to bring Jessica back as sub-team leader.
49:06I made it very clear that we should be selling these tickets for more.
49:09You saw I was frustrated.
49:11Paul, are you bringing back in the boardroom?
49:13I'm going to bring back Jessica and I'm going to bring back...
49:21..Francis.
49:23Right.
49:25You two, go back to the house.
49:28Thanks, little Trevor.
49:36You three step outside.
49:40HE SIGHS
49:46He's got anger issues, hasn't he, Paul?
49:49The problem with Paul is he cannot disconnect his heart and his head
49:52and everything gets too emotional.
49:55Jessica have not got a straight answer out of her
49:59of what happened from the project manager's 50-odd-pound tickets
50:03until she sold 17 tickets for £35.
50:06I think what happened is that she panicked
50:08and I think that for all Sofiane saying that he wanted to maintain the price,
50:11I think he also panicked.
50:13And Francis, really, I mean, she's been losing teams seven times out of eight.
50:17They reduced their budget on the canopies so far to 20-odd quid
50:22that it ended up costing them over £183 on refunds.
50:25Exactly, and that, I think, was her call.
50:28Yes, Lord Sugar. Send the three of them in, please.
50:31Yes, Lord Sugar.
50:33Lord Sugar, we'll see you now.
50:38Paul, in your CV, as you say, you're way too impatient for your own good.
50:43You want results quickly.
50:45I'm one of those people that just wants to get the job done,
50:48which sometimes comes across like I'm not listening to people,
50:51but I am listening to people.
50:53I've taken out of the conversation what I need to get from it
50:56and now let's move forward to the next part of the task.
50:59Jessica, I'm going to ask you a question,
51:01and I'm going to ask you a question,
51:03and I'm going to ask you a question,
51:05and then we'll move forward to the next part of the task.
51:08Jessica, unorganised, scatty and forgetful,
51:11worst personal qualities.
51:13I think, to be fair, I can be scatty and unorganised,
51:16but at the same time I'm very passionate, I'm driven.
51:18I've got three children I'm trying to support, I've got two businesses.
51:21I'm willing to give it all because I want to be your business party.
51:24I believe the... God, I'm sorry, I'm getting all flappy again.
51:27Just calm down a minute, will you?
51:29Frances, what have you got to say for yourself?
51:33that most people in this process haven't lost it. Obviously I've lost the most in
51:37this process, but a lot of people would have crumbled losing week after week, but I've still put...
51:42Just relax, relax Frances. Just relax, OK?
51:46I have made positive contributions on every single one of these tasks.
51:51I started a business from £200 and I've done that on my own.
51:55Good, good, good, fine. And yet in this particular task there was lack of
52:01business acumen shown by you. Yes, I was the one that came up with the canapé
52:05recipes and took responsibility for those costings, but nobody else was doing
52:09that at all. Is that right, Paul? No, we were working on this clearly together.
52:13Well then it's a dual responsibility then. I didn't say it wasn't.
52:17You've put me in a cross on the second day when you knew that would create tension
52:21between myself and Jessica. You agreed with that was what the move was.
52:25Because you are my project manager, I'm not. You do, you backtrack and then you try and spin it in your favour.
52:29You said to me, do you want to go over that side? And I said yes, I am fully comfortable
52:33going over that side, but I made this clear. I think you actually high-fived me and said
52:37that's the decision to make. That would make tension between myself and Jessica.
52:41OK, tension aside, we're all grown adults and we all need to put these things aside when things happen.
52:45Yeah, and we were professional about it on that day. So there wasn't any tension.
52:48Yeah, but you should have been over there, Paul. You know what is upsetting me is that
52:52the obvious failure of the task is because of the lack of sales.
52:56If you're going to say categorically that when you put your best sales people in the sales position
53:02and then because I wasn't in that team I made an error, well I don't agree.
53:06Well, I am going to say that. I'm going to say sales here was the first thing that was going to win it.
53:11Sales, make money.
53:13All right, let's look at it another way then. Sales person, sales person, sales person.
53:16I put the three sales people in the sales team and you're criticising me for it.
53:19You're starting to show your aggression again, Paul. You don't want to show your aggression to me, I can assure you.
53:24I'm not being aggressive.
53:25It sounds to me like you are from where I'm sitting this side of the table.
53:28I can assure you I'm not.
53:29Yeah.
53:30I won the first task. I was the project manager, first task straight in.
53:33So it's not like I've just been some sort of weirdo who's just lost at every opportunity.
53:38I've been really good.
53:39Is that directed at me?
53:40No, no, no, no, sorry, sorry.
53:42I wasn't, no, don't try and twist that. I'm talking about myself here.
53:46You know what, ladies and gentlemen, I think I've heard enough today and I've got to make a decision.
53:52The thing is, Francis, in the last task you went 10 steps forward.
53:56You've kind of like gone 12 steps back here as far as I'm concerned.
54:01Jessica, obviously there's a certain amount of emotion flying around the boardroom.
54:06You know, I'm not that hard-nosed a person to ignore that really.
54:10But then again, this is business. We're talking about business, OK?
54:14And Paul, I think that you made a very, very big error in the pricing strategy.
54:20And you can't lose your rag every single time that something goes wrong.
54:23And you did lose your rag on this task in representing me in front of customers.
54:29Jessica, I've got to think about whether you are a potential winner of this process.
54:36I haven't seen enough so far to tell me that.
54:41But I think I've seen enough in the case of you, Paul, to say that you're fired.
54:50Now, ladies, calm yourself down, OK?
55:04Just calm yourself down because there's going to be another tough task coming up, OK?
55:09Do you understand me? OK? This is business, right?
55:12OK, go back to the house.
55:21MUSIC
55:31I don't think Lordship has made the right decision.
55:33But, you know, he's the one who's got invested £250,000.
55:36It's not my money, so fight after a few dead weights if you want.
55:39It's not my business. I'll go back to my day job.
55:42I'm just looking forward to seeing my mum.
55:46So, guys, who do you think has gone home?
55:48I think, personally, it will be Paul.
55:50I think he just answered back a lot. Answered back? Yeah.
55:53Lost his cool quite a bit.
55:55Hey!
56:00OK, so tell us all.
56:01We were crying like banshees as we got home.
56:04So, Paul was shouting, you were crying.
56:07I swear to God, it was horrific.
56:09Look at this amount of people. It's just gotten so small so fast.
56:13The heat's on now. Yeah, definitely.
56:15Yeah, definitely.
56:18Now just eight.