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00:00Previously on The Apprentice...
00:11I want you to manufacture and sell your own range of sweets.
00:15..Cake baker Alana...
00:17You need to be the project manager on this task.
00:20..rose to the occasion...
00:22Do a bag, mix it, do a bag, mix it. No worries.
00:24..making sweet stock...
00:26You want the pillows, grease? How about two for six?
00:29..despite some sour relations...
00:31We can't all be selling at different prices.
00:33I'm getting more, if anything.
00:35..led by Oliver...
00:36It's all a bit of a learning curve.
00:38I know, but we don't have time for a learning curve.
00:40..the other team faced a sticky situation...
00:43If this goes badly wrong, I'm holding you personally responsible.
00:46..when their salt and vinegar candy...
00:48The aftertaste is a little bit off.
00:50..sucked.
00:52It's like dealing with children at some point.
00:54..with Oliver's team in meltdown...
00:56What is your point? You is crap.
00:58..Alana tasted victory in the boardroom...
01:01I told you!
01:03..Makai was accused of fudging the figures...
01:06And I told you on several occasions not to give away money for no reason.
01:10..Paul was pulled up on his sales...
01:12Out of the £700, Paul zero.
01:16..and both turned on Alexandra.
01:18You wanted your opportunity to sell.
01:20Even though I didn't make a sale, but I'll blame it on Alexandra.
01:23..but it was sausage maker Oliver...
01:25Lord sugar, I have a business.
01:27..who didn't cut the mustard.
01:29Your future is looking about as bright as one of your pigs.
01:32You're fired.
01:34Now 15 remain to fight for the chance
01:36to become Lord Sugar's business partner.
01:475.45am.
01:50Hello?
01:51Good morning.
01:53Lord Sugar would like you to meet him at the Draper's Guild.
01:56Draper's Guild. 20 minutes.
01:59What is it?
02:00Draper's Guild.
02:01There couldn't be anything to do at Draper's, could there?
02:03No, I know where it is.
02:07Paul does my ties, you do my hair.
02:09What'll I do without you guys?
02:10I'll miss you when you're gone.
02:13We really need to win this one.
02:15Yeah, we absolutely do.
02:16No, we really need to win.
02:17Nebula's not actually won.
02:18I'm not going to that cafe again. I've been there three times.
02:21I'm done with PM, I think, for a while.
02:23Does anyone else want to go?
02:24If the brief fits my skill set,
02:26I'm definitely going to put myself forward.
02:28I'll PM all day long.
02:30I'm a natural.
02:31I'm a natural.
02:32I'm a natural.
02:33I'm a natural.
02:34I'm a natural.
02:35I'm a natural.
02:36I'm a natural.
02:37I'm a natural.
02:38I'm a natural.
02:39I'm a natural.
02:40I'll PM all day long.
02:41I'm a natural-born leader, so...
02:43Have you put yourself forward as PM before?
02:45Yeah, of course I did.
02:46Did you?
02:47Did I?
02:49In the heart of the Square Mile,
02:52Draper's Hall.
02:56Home for almost 500 years.
03:00To one of the city's oldest guilds.
03:08Good morning.
03:09Good morning.
03:10Well, welcome to this wonderful place.
03:13This impressive building is home
03:15to the Guild of Wool and Cloth Merchants.
03:18In the 18th century,
03:20Draper's changed the face of retail
03:24by selling different types of products
03:26under the same roof,
03:28helping to create the very first department stores.
03:32Today, this sector is worth billions of pounds.
03:35So for your next task,
03:37I'm sending you to one of the UK's
03:40most famous department stores,
03:43Liberty of London.
03:45Each team will choose the department to run
03:48and introduce a new product line
03:51to promote and sell.
03:53You'll also run a personal shopping service.
03:56These clients each have a generous budget to spend,
04:00but a word of warning,
04:02they expect excellent customer service.
04:05The team that makes the most sales will win,
04:08and in the losing team, as usual,
04:11at least one of you will be fired.
04:14Claude will follow Nebula,
04:16and Karen will follow Titans.
04:18Good luck, off you go,
04:19and I'll see you back in the boardroom in a few days' time.
04:24Two days to turn premium stock into a pretty penny.
04:28I would love to be a project manager for this.
04:30I've worked in department stores, including this one.
04:33Nailing her colours to the mast,
04:35make-up artist Grainne.
04:37I honestly believe Fran as sub-team leader
04:41because she has her own stores as well.
04:44I think you guys really need to use me here
04:46and put me in the right place
04:48and make sure I can bring out the best in all of you guys.
04:50So you want to lead and then you said lead?
04:52I would be happy to lead, yeah.
04:53Are we all in agreement then?
04:54You guys, I just have to say something.
04:56I...
04:58I'm going to leave the process.
05:01So I'm really sorry.
05:03I just...
05:04Wait, what happened?
05:06I'm just not...
05:07I'm just not enjoying this.
05:09And I'm not...
05:11Is this a joke?
05:12No, it's not a joke.
05:13Alex, we're just starting a task.
05:15It's not exactly the ideal moment.
05:17Stick with it.
05:18I'm really sorry.
05:19OK, well, I don't want to interrupt you.
05:21I'm going to go.
05:22I need to get on with this.
05:24Good luck, guys.
05:25Sorry.
05:27OK, guys, I'm so sorry.
05:28Good luck.
05:36OK, that's a bit of a shock to the system.
05:40I actually thought it was a joke.
05:42It's obviously not.
05:43She's gone.
05:44I don't want this to stop or bring us down, you know,
05:47or dishearten us in any way.
05:51I have found the process overwhelming and stressful.
05:56And really intense.
05:58And I just want to go home to my kids and my husband now.
06:03Right now.
06:04She obviously didn't feel she was strong enough to be in this.
06:07But we need to keep our heads together now and get down to work.
06:11Frances, are you happy and content?
06:13Absolutely content.
06:14Is there anything you want to ask me?
06:16No, nothing.
06:17Across the hall...
06:19I would like to put myself 100% project manager.
06:23Sofian sells himself.
06:25So this is pretty much what I've been doing the last five years.
06:28So you've worked in a high-end department store?
06:30Absolutely.
06:31Are you happy for me to project manage this task, yeah?
06:33Yeah, definitely.
06:34So who's strong here to kind of be my sub-team leader?
06:37Who's got the most...?
06:38I've worked in and helped manage a lot of high-end stores,
06:41so I believe it will be a good fit and I can help.
06:43Brilliant.
06:44I would like to maximise my creative input
06:46and also my knowledge of the brands that this store sells.
06:49But I don't think you're a very strong leader.
06:53So let's decide quickly.
06:55I've got Samuel as sub-team leader.
07:01Project manager's in place.
07:05Next stop, the shop floor.
07:07Sofian finds it very hard to listen, even in everyday conversation.
07:11He's a delegate. Yeah.
07:13My worry is that he's just going to try and make it a one-man band
07:16and that could end up being an absolute car crash.
07:19He always says to me, trust me.
07:21Anyone that tells me to trust them, I don't trust them.
07:24Simple as that, really. There's a reason for it.
07:299am.
07:32A world-famous department store in the heart of London.
07:36My name is Samuel, nice to meet you.
07:38Sofian, nice to meet you.
07:39A treasure trove, selling everything from stationery and chocolate...
07:44How do you not just eat all the chocolate all the time?
07:46..to sought-after scarves...
07:48This is one of our classics. ..and high-end handbags.
07:51I could talk for hours on the beautiful brands you have.
07:54I used to work in leather goods and accessories. Oh, brilliant.
07:57First for both teams, a chance to size up stock.
08:00What is your price range?
08:02It starts from about £100, going up to the most expensive at £2.6k.
08:06Great. Wow, really exciting stuff.
08:10I do really believe that the leather goods and bags department
08:14has the possibility to sell the highest-ticket items.
08:17I know the market quite well.
08:19I think that's definitely an advantage for this task
08:22and I've kind of hoped to share that experience with the rest of the team.
08:28Our scarves are world-famous
08:30and we have one of the biggest scarf collections in the whole world.
08:33How much do they tend to spend on a scarf?
08:35Do they go more for the taste?
08:37They range from about £75 up to £1,200.
08:40Thank you, Pippa, I've enjoyed this. Have a good day.
08:45Departments dissected.
08:47Chocolate.
08:48They've got an exit onto a very busy street.
08:50Stationery is a very busy area.
08:52But it's going to be £20 per customer.
08:55Next, decide which one to represent tomorrow.
08:59Liberties scarves are only available in Liberties.
09:02It's like typical Liberty, those scarves,
09:04and people coming in, they're going to see that straight away.
09:07As a team, all together, where would you be comfortable?
09:10Scarves. Scarves, yeah? Yeah.
09:12Scarves, OK. Good.
09:14People are coming to Liberties mainly for scarves
09:17and we're on a one-day sale.
09:19I think let's try and get for the main product,
09:21that's the staple product.
09:22That should be the way that we approach it.
09:24Hold on, hold on, hold on.
09:25So you're suggesting scarves is section one?
09:27Number one.
09:28My personal choice would be bags.
09:30The opportunity on leather goods is quite significant.
09:33Right, can I just stop here a second?
09:35Can we all give me each of our opinions?
09:37I think if you go for scarves,
09:39it'll sell more than probably handbags and that's my input.
09:42Quickly. Scarves. I'm going to go for scarves.
09:45The scarves is a good proposition.
09:47I believe the bags, just because we'd have to sell, what,
09:5020 scarves or 15 scarves to make one bag sale.
09:53OK, well, first handbags, second scarves.
10:01Lunchtime.
10:03Tomorrow, teams must showcase one new product range
10:07to try and drive up sales.
10:09Hello, lovely to meet you. Hi, guys.
10:12While half of Grania's team look over luxury luggage...
10:15So they're all 100% leather or canvas?
10:17Yes, absolutely.
10:18So it's leather to material.
10:19Aren't they beautiful inside as well?
10:21..the rest check out high-end handbags.
10:23The brand is called Heyo.
10:25It's actually the initials of the brand values.
10:28H would stand for, like, humble,
10:31E for eclectic, I for identity,
10:35and then O for optimism.
10:37I've got now two collections.
10:39One of them is called New York. New York, yeah.
10:42And then another one is called Menorca.
10:44This is like kind of futuristic meets modern contemporary
10:47in the same way, doesn't it?
10:52For Sofiane's scarves and accessories squad...
10:55These are umbrellas and they all change colour in the rain
10:57when they get wet.
10:58..colour-changing brollies...
10:59It's got something different, it's quirky and it's fun.
11:01Wow! That is so cool!
11:03..and feline fabrics.
11:05I notice you like cats.
11:07We do love cats, but we also love jaguars, tigers.
11:10Interesting twist on the pussy bow.
11:12Yeah, exactly. I mean, at the end of the day, they're scarves,
11:14so, you know, you can wear them in different ways.
11:16I think it's amazing that you've used the cat
11:19in such a clever way.
11:20When I first saw them, I immediately knew
11:22they'd be a good seller.
11:23They just look so cool.
11:24They could be worn by either sexes,
11:26depending on how brave you are.
11:27And I think that's really cutting edge.
11:305pm.
11:31So, they're £25 for the umbrellas.
11:33I just think they might be a little bit low-end for...
11:35Yeah, we agree.
11:37Decision time.
11:39So, basically, the scarf designer we met
11:41creates these scarves that are, like, in the shape of
11:44an illustration of a tiger or a jaguar, etc.
11:48We all loved them. Like, they were awesome.
11:50Like, literally, if you saw one of these scarves,
11:52you would just love it.
11:53So, I think with this type of scarf,
11:55it would be an impulse buy.
11:56So, quickly, what sort of shape is it?
11:58Is it just cats?
12:00So, again, yeah, it's shaped...
12:01The paws are at the front.
12:02The paws are at the front and it's the head's shaped
12:04in the shape of a cat.
12:06But it's got the long body like a scarf.
12:09I think we'll go with the scarves.
12:12Cool, good choice, good choice.
12:15Hi, Grainne.
12:16Hi, Francis. How did you get on?
12:18On the other team...
12:19It's a unisex sort of brand, utilitarian.
12:21But I'm going to be honest, I'm not overly fond.
12:23It's very, very minimal.
12:24Decide on a bag.
12:26OK, right, well, I'll give you a wee brief on what we've done.
12:28So, her inspiration is through architecture, travel and colour.
12:32Right.
12:33Produced in south of Spain.
12:34Spain is so good for manufacturing in terms of quality.
12:37Spain is actually exceptional in that.
12:39Grainne, you've sold it to me.
12:41Great.
12:42Thank you so much.
12:43You're the best.
12:44Thank you very much.
12:45At the department store...
12:47Nice to meet you.
12:48I look after the windows team.
12:50Just a few top tips.
12:51For half of each team...
12:53It would need to entice people in.
12:55I mean, theatre, everyone just loves a bit of theatre.
12:58..a crash course in window dressing...
13:00Some of our most successful brands have real people in the window.
13:03..to showcase the team's chosen products.
13:06You'd usually see an uplift between 30% and 50%.
13:10OK.
13:12So, we have the scarves, so Jessica comes out
13:15and physically hangs cat scarves one by one.
13:18It needs to be a message that creates curiosity.
13:21Curiosity killed the cat.
13:23Oh, my God! Yeah, I quite like that.
13:25Cats are untrained, cats are cool.
13:27Cool for cats.
13:28That's succinct, it's cool.
13:29Cool for cats.
13:30Cool for cats.
13:31No, but cool for cats doesn't make sense.
13:33It doesn't make sense.
13:34It doesn't make any sense.
13:35What's cool for cats?
13:36Cool for cats.
13:37You're struggling to explain yourselves.
13:39It doesn't make sense.
13:40Cool for cats doesn't make sense.
13:42It's from a famous song in the 80s.
13:44Cool for cats.
13:49On the other team...
13:51I mean, I've got designs for, like, a three-tier kind of podium thing
13:55and you put the bags on there.
13:57..Makai sets out his vision.
13:59One based on the urban New York environment
14:02and one based on the south of Spain island resort wear style.
14:06And if we wanted Rebecca, she would be the live mannequin, potentially.
14:10And you have her saying, beckoning people to come over
14:13But we don't want to make it look as if it's tacky and inviting people.
14:18No, no, but I think there could be some interaction.
14:21The question, Goronia, you have to answer is, how do you animate?
14:24You keep saying I have to answer, but I'm trying to say to you,
14:27we're going to get the products in
14:29and then we can try and incorporate Rebecca, if need be.
14:31I think Makai, for some reason, he's trying to step up
14:34and push the live window.
14:36As team leader, I'm not going to argue with him.
14:39At the end of the day, we wanted to keep it as simple as possible.
14:43Do you mind me asking your dress size at all?
14:45Tomorrow, the teams must run a personal shopping service.
14:49Have you got any favourite brands or designers?
14:51Tonight, a chance to check in with their clients.
14:54Danny, can I ask you at all what your budget is for tomorrow?
14:58Phishing for information, Frances.
15:01Have you got any special occasions coming up at the moment or not?
15:04Yes, I've got a wedding.
15:06Have you got a particular style? Is it quite timeless, classic?
15:10No, I quite like to look a bit weird.
15:13Do you know what I like about you, though, Danny,
15:16is you're just honest from the onset.
15:18It just makes everything so much easier.
15:20I really look forward to meeting you tomorrow, Danny,
15:22and have a lovely evening. Bye. Bye.
15:25Great.
15:27Good information gatherage.
15:30On the other team...
15:32I just want to get a sort of gauge of what you're looking for.
15:37If there's anything in particular you are looking for.
15:40Alana opts for a softer approach.
15:47OK. And, John, is there anything else you're wanting tomorrow?
15:51Like, is there any sort of housing stuff we can show you?
15:58Yeah, of course. OK, well, we won't stray from that mission, John.
16:01We'll get you a holiday wardrobe sorted.
16:04Fabulous. Perfect. All right, then.
16:06Cheers. Bye. Bye.
16:09Happy? Yeah. Fine. Brilliant.
16:12The most important thing about personal shopping
16:14is to understand what the client wants,
16:16what brands he likes, what brands he doesn't like,
16:18and, more importantly, to get the budget.
16:20They don't understand his style, they don't know his budget.
16:24It's not a great start.
16:26Do you think we should have asked their clothing size?
16:28No, definitely not. I think it's a little bit intrusive on the phone.
16:3410pm.
16:35Front, front, back, back, back.
16:38Oh, my God. So much work to do on this.
16:43Ultimately, where is Rebecca going to be?
16:45Maybe she's just kind of, like, standing. I don't know.
16:48I don't think she's going to fit into this thing.
16:50The final window, I'm still trying to get a clear direction from Gorogna.
16:55I think having any sort of movement in the window
16:58will make people see that window and attract people towards our product.
17:02No, a little bit back. No, no, no, no, no, back a little bit.
17:05Yeah, yeah, yeah, yeah, yeah, yeah.
17:137am.
17:21So what are you going to do in the window, Rebecca?
17:23Beautifully display the bag.
17:25I won't, like, make it cheesy.
17:27If I'm in a window, I'll be trying to pull a very straight face.
17:31LAUGHTER
17:34Let's wait and see what they've got planned.
17:38Before trading begins...
17:40Here we go.
17:41..the big reveal...
17:42Ooh!
17:44..of both teams' windows.
17:46This car's amazing.
17:47I wasn't actually expecting it to be like this.
17:49It's amazing. Really nice.
17:51Bang on, mate.
17:53She wants us to go in.
17:55She wants us to go in and buy it.
17:57It's by far...
17:59..the best thing I've ever seen, I swear.
18:01They've taken it to the next level.
18:03I couldn't ask for a better start. It's all looking good.
18:05Hopefully we're going to win this task.
18:08Ooh, ooh. Oh, it's coming.
18:15This is a New York skyline on this side.
18:18And then this side is more resorts.
18:20So this is all the resort collection.
18:22OK, so if you're imagining having a person in there,
18:24what are you imagining where and when and how?
18:26Well, we were potentially thinking this side.
18:28It's quite full, yeah.
18:29It's impossible that you'll be sitting...
18:31But we can move that green bag.
18:35I don't get it.
18:36How would I know that's a New York skyline?
18:38How would I know that's New York?
18:40How does that represent anything at all to me?
18:42The bags are beautiful.
18:44But as far as the window display, it's lost on me.
18:499am.
18:51I'm going to swap teams. I'm going to move over to the shop floor.
18:54This is what I do.
18:55Selling on the shop floor is what I've been doing.
18:57One hour until teams start selling.
19:00So on the sales floor, we're going to have myself, Paul and Mackay.
19:03I'm happy to be used wherever you need me.
19:05OK. Francis, you and Kartik are going to go to personal shopping.
19:08Kartik could be your runner.
19:10So outside, if there's any products needed,
19:12he's then going to go onto the shop floor,
19:14collect these products and bring them up to you.
19:16Kartik, I think this is the best place for you.
19:18Listen to Francis and do everything that she needs to be done.
19:22I was going to suggest Dylan to move to the personal shopping
19:25because you're like a stylist.
19:27I'd be quite confident helping someone to style and choose items.
19:31So, Dylan, you'll be the sub-team leader for the day.
19:34Do they brief about a budget or is that just open?
19:36We spoke to them yesterday and maybe we should have asked these things.
19:39So I don't think we got all of the information out of them that we needed.
19:45We hadn't established sizes, budget or personnel style.
19:49If I'd been calling clients directly,
19:51I'd have been establishing their favourite designers,
19:53the sizes they take, but I don't know why it wasn't done yesterday.
19:5710am.
19:59Doors open.
20:01Are you looking for anything exciting today or just having a browse?
20:03Browsing.
20:04To some of London's most discerning shoppers.
20:06This is a brand exclusive just for today.
20:09Heading up scarves...
20:10It would be great if you could stand on that window.
20:12Just ask them to come in.
20:14..and taking a firm grip on his sales team...
20:16When you sell a scarf, just say, you know,
20:18do you have...what colour bag do you have to go with it?
20:21..project manager Sofiane.
20:23I'm just saying, just get familiar with a particular section
20:27that you're a little bit more expert in.
20:29Like, he just doesn't spend the last ten minutes on one section.
20:31He knows about the fabrics, the colours, the different type.
20:34I'm a natural-born leader, but this is mine.
20:36This is my task.
20:38It's all about high-end retail. It's not rocket science.
20:41We are going to win this.
20:42I'm not saying change. You don't need to change.
20:44I understand what you're saying.
20:49On the other half of the team...
20:51Are they too thick, Dylan?
20:52They're completely wrong.
20:54..shortlisting clothes for their first personal shopping client...
20:58Yeah, that's gorgeous.
20:59It's very expensive, so...
21:01..art director Dylan.
21:03Well, we've got shorts, we've got two pairs of chinos,
21:06we've got jeans.
21:07Dylan's turned up to the personal shopping team
21:09to add his expertise, but he hasn't been given the budget,
21:13he hasn't been given the sizes,
21:15and therefore he has very limited information
21:17to go and select clothes the client might like,
21:20and I think it could go disastrously wrong for him.
21:22Hi, John, nice to meet you. Hi, Sammy, I'm Dylan. How are you?
21:25So Dylan's your personal stylist for the day.
21:27I'm a fellow Silver Fox, so...
21:29Thank you, Dylan.
21:30So what we've done is we've pulled some varying items in price point,
21:34and what you can do is you can direct us
21:36in what way your budget is going.
21:38I love a beige chino. It goes with everything.
21:40And then a classic white shirt.
21:43They're not pyjamas, are they? No, they're not pyjamas.
21:46Across the hall...
21:48So are you going for three or four looks for her, or...?
21:51I think that's a strong possibility.
21:53..fully briefed by their client...
21:55Dress, shoes, headband, accessories, like the whole look.
21:58Headband?
21:59..Francis and Karthik size-up options.
22:01I think that's really lovely.
22:03But wouldn't this make her waist look big?
22:05No, I don't. I think it's going to clinch in,
22:07and I think it's going to sit quite highly,
22:09and I think she's going to like it.
22:11I think it's quite comfortable, and it's still on trend.
22:14I'm really happy with myself at the moment.
22:16I think the personal shopping customer will be happy with my selection,
22:19so I've really listened to what she wants,
22:21but I have added that special colour, especially with the orange selection,
22:24just fresh for spring.
22:25Please come in. Thank you.
22:27That's my associate, Francis, who spoke to you yesterday.
22:29Hi, Francis. Your face, your name. How are you?
22:31Welcome. It's very nice to see you today.
22:33Hopefully you'll like a few pieces.
22:35Am I allowed to say what I hate?
22:37Absolutely, because then I can, on the way back...
22:39They look hideous. I don't like that at all.
22:41OK, so no orange scarf, even?
22:43Mm-mm. OK?
22:45I don't mind that, but it might make me look like a fat art teacher.
22:49OK!
22:50I've tried those before. They look absolutely hideous.
22:52OK!
22:54OK, that's fine.
22:58Mid-morning.
23:02While Jessica pulls in the punters for scarves...
23:05At least now I have that.
23:08Cheers. Thank you. Bye-bye.
23:10..handbags are left to sell themselves.
23:13How are you feeling? It's good.
23:15It's just a little bit, obviously, foot forward.
23:18The same foot forward is for them as well, right?
23:20I don't know. I don't know.
23:22I mean, it's the main entrance. It's a central hall, isn't it?
23:24Do we not want to do the window?
23:26It's starting to pick up a little bit in here anyway,
23:28so hopefully somebody will come in and buy a load of bags of us.
23:30There's no point in her sitting in a window.
23:32Fine, OK, if you want to... You know, so...
23:34Let's do it. Perfect.
23:36I'm a little bit upset about the fact
23:38that we don't have Rebecca in the window yet.
23:40I think, you know, if we can't get her in,
23:42I think it's going to be a challenge
23:44to get people to come to the handbag section.
23:48On the other half of the team...
23:50What do you think of that one, Denny?
23:52This dress? Yeah, what do you think of it?
23:54I have three of this already, and it's a beautiful dress.
23:56..IT consultant Karthik...
23:58How do you feel when you wear it?
24:00It's very comfortable, actually, to wear.
24:02..turns on the charm.
24:04It's beautiful. You know what I'd like to see on it?
24:06This is just my personal opinion. The necklace?
24:08Yes. How did you guess?
24:10Karthik has somehow become a little bit more confident,
24:13and suddenly he's a fashion guru, and he's offering advice.
24:17And believe it or not, the customer is accepting it from him,
24:20and he's doing quite well.
24:22The Denny bag, I mean, what is money compared to happiness, Denny?
24:25At the end of the day, happiness, as they say, is priceless.
24:28It's a mere £1,030. That's all it is.
24:30I think your choice is magnificent.
24:32Let's take these down to the till area and we'll get them wrapped up.
24:35Perfect.
24:37Also in personal shopping...
24:39So are you happy with that one? Yeah, for sure.
24:41..pushing for their first sale.
24:43So take the three of them. Awesome.
24:45They were all gorgeous on you anyway.
24:47Thanks. They're all yeses.
24:49..Dylan and his half of the team.
24:51So we've got these in. They're a French artist's design.
24:53She doesn't sell in Liberty normally,
24:55and they're literally just here for one day,
24:57so we thought we'd just bring them up to show you.
24:59But they are quite different.
25:01They don't really wear stuff like that.
25:03Oh, that's very classy.
25:05It makes it a bit more wearable,
25:07and then when you go to a dinner, you can roll down the sleeve.
25:09Are you happy with that look so far? Yeah, love it, absolutely.
25:11OK, great. Good.
25:13These are yours to take to the till.
25:15Thank you so much. Goodbye. Thank you so much.
25:17Honestly, I think I was the one that led that whole situation
25:21and made those sales.
25:23I mean, there was a couple of shirts that the guys picked out,
25:26but ultimately I sold the shirts to the client
25:28through the rapport that we had.
25:30Downstairs...
25:32£145. Can I tempt you?
25:34..freed from the window display...
25:36So that's just £165 altogether.
25:38..for Jessica, a rush of sales.
25:41So that's £595 altogether.
25:45Still searching for his first scarf sale...
25:48How about this one here?
25:50..Sofiane.
25:52See, what I really want is black.
25:55Yeah. We do have black.
25:57Oh, I know.
25:58It's not exactly similar to what you're wearing, just over there.
26:01Yeah, no. All right. That's fine.
26:03Pleasure. Thank you. No worries. You're welcome, ma'am.
26:06How much was that last sale?
26:08It was £595.
26:10Wow. Yeah. It's surreal.
26:13To be fair, though, actually, she did say that,
26:15me being in the window and Jessica in, so...
26:17Sofie's put himself up for project manager.
26:19He's told everyone that he's really good at sales
26:21in this sort of high-end department store,
26:23but I don't think he's sold any yet.
26:25It's even worse.
26:26How do I make a sale and get plonked back in the window?
26:29Hello?
26:321pm.
26:35For Grania's team...
26:37Have a totally lovely day. Thank you very much.
26:39..a lunchtime boost in bag sales...
26:42£449.99, then.
26:44Yes, it's sold.
26:45..including their debut product...
26:47I like it because it's embossed as well, so we'll take this one.
26:51..for marketing executive Paul...
26:53Total payment is £395.
26:55..a way to make more money.
26:57So, new bag. Yeah.
26:59What's your plans for the rest of the day?
27:01Still shopping. What about personal shopping?
27:03Have you thought about that? If you'd like, we could introduce you to Fran.
27:06Yeah. Yeah? Yeah.
27:07Need to make a call to Fran because the young lady
27:09may be interested in a personal shopping session.
27:11Amazing. I'll do that for you.
27:12Everyone is doing pretty well in terms of engaging with the clients
27:15that actually come through, apart from Mackay.
27:17He hasn't engaged well with everybody,
27:19and after all, he's the one who's supposed to be the bag expert.
27:23..for Sofiane's team...
27:25They are designed by a French lady.
27:27You can also wear it just hanging down.
27:29..cat scarves at a standstill.
27:32I personally wouldn't wear anything with this sort of...
27:35I think it's quite niche.
27:37I think it's like a Marmite product, you have a look at your hair today.
27:40We've got a football here, but no, they're not really going.
27:47Hello?
27:48Quick summary, how are you getting on?
27:50Time to talk tactics.
27:52We have a female client coming in to us now,
27:54and I'd be interested in having Jessica on board for this one.
27:58Yeah, I feel comfortable.
27:59I think me and you will work together really, really well
28:01for the next client.
28:02The only thing, Jess, is not to be disrespectful,
28:04there's me and Alana here as well.
28:06Can you send him from your side?
28:07Can we exchange JD for Jessica?
28:09She's done the most shows here, so...
28:11I don't understand what she's going to come and do that we can't do.
28:14If she's selling the best down there...
28:16She runs a clothing line, that's the only reason I'm thinking about it.
28:19That's what I'm saying.
28:20OK, that's fair enough.
28:21We stay as we are and we just focus and we...
28:24Thanks.
28:25OK, thank you, bye.
28:28I think Dylan bringing Jessica in to me was a completely crazy idea.
28:31I feel like I have contributed a lot into our team.
28:34I didn't understand the logic behind that at all.
28:393pm.
28:40I did pick out a few things that I think are really cool this season.
28:44Next for Frances and Karthik...
28:46I think the colour, yeah, really great.
28:49Trendy teenage girls.
28:51I don't really like anything neon.
28:53OK.
28:54Yeah, I don't really like sneaker things.
28:56I think they're ready to buy.
28:58Oh, yeah, they're really...
28:59You just need to give them the right kind of thing, you know?
29:00Exactly, exactly.
29:01They're actually ready to buy.
29:02This could be a good...
29:03It could be really good.
29:04But we need to get it done, so shall we?
29:05Let's go.
29:07Indigo skinny, more dark, navy jeans.
29:10And I want the high-rise skinny as well.
29:12I believe that, you know, the ability of a fish
29:14should not be judged on how well it can climb a tree.
29:16You know, monkeys climb trees, fish swim in the sea.
29:18My skills are elsewhere.
29:19Maggie prefers loafers to shoes.
29:22What are loafers?
29:23OK, and suede.
29:24What is suede?
29:25Suede.
29:26I'm not a handbag expert or I don't have retail shops.
29:28I'm an IT project manager.
29:29But I did not give up.
29:30I rolled my sleeves up and I got right in.
29:32Is that one?
29:33It's got a really nice weight to it as well.
29:35I don't know, probably a bit too small.
29:37That's fine.
29:38And did you want to try it on at all?
29:39No, I think I'm fine.
29:40No? OK.
29:42So...
29:43Does anything catch your eye immediately?
29:45Probably wouldn't wear white.
29:46Getting to grips with their next client...
29:48This is a maybe, I think. I like the way...
29:50If I'm honest, I don't think it ties up.
29:52..Dylan and his team.
29:54It looks amazing, but I think they're not tying quite right.
29:57Yeah.
29:58But I think it's just an indicator of the overall style.
30:01Like, these...
30:02I don't think these necessarily have to all go together,
30:05but I think they look good.
30:06With this personal shopping appointment,
30:08Alana sort of butted in
30:09and I think Dylan got a little bit annoyed with her at times.
30:13JD was a sort of waiter-come-tidy-upper.
30:16JD, did you find out about the tea?
30:18I did. It's under control.
30:20I'm not sure this client is going to be very impressed
30:23and won't spend the maximum amount of money.
30:26Downstairs...
30:29It's tied down now. There's literally no-one here.
30:31..a plan to drive up scarf sales.
30:34Window display looks great.
30:35Go in there for a couple of minutes.
30:37Yep, perfect.
30:38Thanks, Jessica.
30:39Softly sell the most here.
30:40There's no-one to sell to.
30:41See if she goes and charm them, bring them in, then we sell.
30:43You go there.
30:44Come on, you go there.
30:45No, I'm selling.
30:46Yes, well, I'm selling as well.
30:48Just relax, yeah?
30:49That's my job, that's my decision, don't worry.
30:53In handbags...
30:54Enjoy. I hope she enjoys the bag.
30:56..some sales...
30:57There you go, sir.
30:59..and the first for bag expert Mackay.
31:01Fantastic. Have a great day.
31:03..price point high...
31:04How much was your sale?
31:05795.
31:06Perfect, amazing.
31:07..footfall still low.
31:09You're not going to use the window at all, are you?
31:11You're not going to bother with that?
31:12There's no way I could put Rebecca in the window.
31:14Stop saying we should have used the window.
31:16No, it's a fact of fact.
31:17I know, but I'm just saying.
31:18You don't need to get angry.
31:19I know, but I'm just saying.
31:20Come on, we've done really well.
31:21Shh! I'm just saying.
31:22It's not appropriate in a shop.
31:23Yeah, exactly.
31:24Stop pinpointing the one thing.
31:25Come, guys, come on.
31:26Come.
31:27OK.
31:28Kai's constantly, about six times, telling me,
31:30you know, we should put her in the window,
31:32we should have put her in the window.
31:34I clearly stated to him and clearly explained,
31:36I thought she was best placed on the shop floor.
31:38At the end of the day, this is a sales task.
31:40So if Mackay thinks that the failure of this task
31:42is Rebecca not being in the window,
31:44that's fair enough of me.
31:465pm.
31:48It's really, really different.
31:50795.
31:51For both teams...
31:52I see you've found one of our cat scars.
31:55..a spike in rush-hour sales.
31:57195.
32:00It's Walk and Talk.
32:01How you doing?
32:02OK, I'm just running back up. It's just been...
32:04Yeah, last few minutes, you were running...
32:06Well, it doesn't sound like you'll be able to fit my...
32:08Exactly. Bye.
32:09£195.
32:11Would you like to purchase that one?
32:12I have no clue what I'm doing here, guys.
32:14This is a bloody nightmare.
32:1930 minutes left, sir.
32:20One more sale each.
32:21Oh, that's very classy.
32:23So you want both of them, yeah?
32:25So that'll be £125, please.
32:27795.
32:28Thank you very, very much.
32:31Happy?
32:32Yeah, very happy with this.
32:34Stay care, guys, stay care.
32:366pm.
32:38Trading over.
32:41Pulled that out of the bag, didn't you?
32:43Yeah, exactly.
32:44Yeah, I probably could have sold more.
32:46But there you go, it's a different environment
32:48to what I'm used to before.
32:49But I think, most importantly, it's not about individuals.
32:52I think this is a winning team.
32:54Hi!
32:56How are you guys?
32:57Good.
32:58I am really confident in what we've done over the last two days.
33:01The teams have worked really, really well together.
33:03I've been really, really positive throughout.
33:05I'm feeling very confident.
33:08Tonight, proceeds counted.
33:12Tomorrow, the boardroom.
33:14The boardroom.
33:26You can go to the boardroom now.
33:29MUSIC PLAYS
33:43Good morning.
33:44Good morning, Lord Sugar.
33:46Well, those who are observant
33:50will realise we are missing one of our candidates, Alexandra.
33:55And as I said when we first met a few weeks ago,
33:58the process is very, very tough,
34:00and if you can't hack it, you know, get out.
34:03And that's, I think, exactly what she did.
34:05Anyway, on the positive front, I've saved myself a cab fare.
34:09OK, so this task was all about you taking over a department
34:14in a famous traditional British store,
34:17and I needed to see from you the sales,
34:20product selection, customer service,
34:23and also you had to take on
34:25the personal shopping offer to the clients.
34:28I think I'm going to start with Titans.
34:31Sofiane, you were the project manager, is that right?
34:34It was an obvious choice for me, as I've got experience.
34:37I work in a very similar high-end retail store in London,
34:40so I put myself forward.
34:42So then you had to choose to take on one of the four departments.
34:47Yeah, our choice was the scarf department,
34:49so then in the afternoon we had a chance to go and meet designers.
34:52It did end up bringing something very different.
34:54I saw the scarves, cat scarves, right?
34:56That's correct.
34:57So it's an inspiration from this French lady's 100% silk scarf.
35:00I'm used to dealing with fat cats, not flat cats,
35:03but didn't sell many of them, did you?
35:05I don't think so, no. I've probably got that wrong.
35:08Mm.
35:09This is your window display, right?
35:11Yeah, we came up with a few slogans that tied in with cats, tongue and cheek.
35:15And this is Jessica in the window?
35:17After speaking to the head of visual merchandising,
35:19she told us that interactivity could potentially increase sales from 30% to 40%.
35:24And we just thought that that might create a buzz.
35:26And Jessica, I heard you were in and out of the window and still selling, yeah?
35:30When it was quiet, I was quite happy to go up to the window to try and drag people in.
35:33Like a Punch and Judy show, really?
35:35Pretty much, yes.
35:36To be fair, from being in the window,
35:38we managed to get the lady in who we sold the £580 scarf to.
35:41Well, it didn't stand in your way, cos you were the highest salesperson.
35:46Good. Let's move on now.
35:48Your personal shopping was handled by who?
35:51I led the team. We immediately set out to find out about our clients.
35:55Did you know what his budget was?
35:57See, I didn't get the budget. You didn't?
35:59You didn't at any point ask him what his budget was?
36:01Unfortunately, that had been done the day before,
36:03and so when I was switched over, that information had not been collated.
36:07Common sense would say to you,
36:09you need to know what's your shoe size, what's your suit size,
36:12and, by the way, how much could you spend here today?
36:15It didn't start very well, because I kind of felt like I was thrown into it
36:19and had not been on it the day before.
36:21You did sell John over £1,000 worth of merchandise,
36:26but his budget, had you have asked him, was £5,000.
36:30OK.
36:31Basically, you lost a great opportunity.
36:34And, Delana, you sat there speaking to the daughter, I think,
36:37for quite a while, didn't you?
36:39In the end, she did buy some make-up.
36:41Well, after three hours of discussion, she bought a lipstick, didn't she?
36:44She bought an eye shadow and a powder, yeah.
36:47And, JD, no offence, but what was you doing?
36:51Yeah, I certainly struggled to find a place where I was, well, needed.
36:57Someone might have confused you for the store detective.
37:00He did make a mean cup of tea.
37:02Let's move on now to Nebula.
37:05Garonnia, you were chosen as the project manager.
37:09Yes, Lord Sugar.
37:10You used to work in Liberties once, didn't you?
37:12I worked full-time in another department store,
37:15but they used to put me over there to cover holidays.
37:17So, one good reason for her to be the project manager.
37:21Next, you got your department to run.
37:23So, tell me about that.
37:24Well, we decided to go with handbags.
37:26Handbags being the best price, ranging from £100 to...
37:30£2,500, yeah.
37:32So, we thought there would be a good profit in that.
37:34I get annoyed paying 5p at Tesco for a bag, and I'm £2,500.
37:39Paul, you felt that they should have gone for scarves, didn't you, in the beginning?
37:43I just felt that scarves would have been the reason
37:45that most people go to the department store.
37:47We thought, with my experience in the store
37:49and Mackay's experience in handbags, the two combined...
37:52Yes. ..could work well.
37:53Your knowledge of handbags, where does that come from?
37:56So, I worked in Italy for two years in leather goods and accessories
38:00for a brand, and I've also worked in the UK and Japan.
38:03So, my knowledge is quite strong in that area.
38:06So, you know your Helmut Langs from your Vera Wangs, so to speak,
38:11those famous designers of handbags, yeah?
38:13That's not true. OK.
38:15This is your window display, is that right?
38:17The concept was to split the window into two different categories,
38:21New York versus Menorca.
38:23Had it been explained correctly,
38:25because that's where the designer came from, that was her inspiration,
38:28but nobody who didn't know the designer could possibly have guessed
38:31that that's what it represented? Yeah.
38:33I think we took it a little bit too abstract. Yeah, yeah.
38:36I mean, you might not win the task, but you might win the Turner Prize.
38:40Next, you had the personal shopping.
38:42That was me and Karthik on the second day.
38:44So, just the two of you? Yeah.
38:45The night before, I called both of the clients,
38:47gleaned a lot of information from them, budgets, etc.
38:50You did get the budget? Yeah, I got the budget.
38:52So, you knew what they had to spend? Yeah.
38:54Dress sizes, shoe sizes.
38:55I brought in various different accessories,
38:57really, really connected with her by the end,
38:59and eventually she spent over double her budget.
39:01So, it was quite a good salesmanship, if you like, there, because...
39:04She nearly bought a £1,000 clutch bag as well, Lost Sugar.
39:08She nearly did. It's one I picked out for her, but...
39:10I nearly won the lottery once. Yeah.
39:13OK, so, I think we need to get on to look at the money now,
39:17because that's going to tell all.
39:19Claude, if you wouldn't mind telling me,
39:22the personal shopping achieved a net £1,205.
39:29The department sales, they sold £3,172.99,
39:35making total sales of £4,377.99.
39:41OK.
39:43And Karen, same thing, then, please.
39:46Titan's personal shopping sales, £1,264.38.
39:52The scarf department sales, £3,995,
39:58making a total of £5,259.38.
40:03Ah, there you are. Well done.
40:06Now, you spent your time in a traditional English store,
40:11and so I'm going to send you to a traditional English country house,
40:15and you're going to be playing croquet and enjoying drinks on the lawn.
40:19Off you go, and I'll see you back on the next task.
40:32£4,400 plays £5,200.
40:38Maybe one bag.
40:40But that's how it is in business, and that's how this process is.
40:44Off you go.
40:50MUSIC PLAYS
40:56Pressure's on.
40:58Hooray!
41:00No-one is here to make friends. I'm not here to make friends.
41:03I think there's still a couple of weeks
41:05until things get really, really competitive.
41:07At the moment, just shaking the feathers, getting rid of the dead wood.
41:11I feel very regal doing this.
41:13And slightly glamorous.
41:16I do feel like I was undervalued at the beginning of the task,
41:19and I wish I could have been given the opportunity to bring more.
41:22We still won, but we could have won bigger.
41:25Come on. Yes!
41:27Everyone's so competitive. It's insane.
41:30Come on, Ed, there's no competition if you're already winning.
41:33I know I can beat everyone in this competition.
41:35Every week, I run a triple firing because it just makes my life easier.
41:38One team, one dream.
41:40Dream team!
41:47The other team obviously did have somebody in their window,
41:50and that did translate into a sale.
41:52Maybe, in hindsight, would it have driven one more sale?
41:57It wasn't worth our while taking her off the shop floor
42:00and wasting so much time getting her in.
42:02Garonnia made one of the key mistakes about the window display.
42:06That affected our footfall, and ultimately, we lost on one bag sale.
42:10The decision of the handbag section of what we chose
42:13could have been a failure.
42:15I mean, just to defend myself, I'd say that, you know,
42:17obviously I helped a lot to try to support you on day one
42:20with my knowledge, expertise in that area.
42:22While he was jumping on the bandwagon, no matter what he contributed,
42:25I was the one who actually said, let's go for scarves,
42:27and he was one of the people that said, let's go for the handbags.
42:29You didn't say scarves, and it was the logical decision.
42:32I nearly managed a £1,000 bag sale.
42:34If maybe you had that faith, said, OK, maybe Karthik will sell,
42:37imagine my productivity if I was on the shop floor.
42:39The way he presents himself and how he sells, you know,
42:41he's quite loud and abrupt. I put the people in the right places.
42:44I was organised, I sold the most, I kept the team together.
42:47You know, I thought I'd done really, really well as project manager.
43:00PHONE RINGS
43:02Could you send the candidates in, please?
43:14PHONE RINGS
43:20So, Grainne, you actually worked in Liberty.
43:23Do you not feel that the choice of handbag was more of a risky strategy?
43:28I think we went with the handbags because of their price and range,
43:31and with Mackay's experience as well with handbags,
43:34we thought we could combine them all.
43:36I voted for scarves, and then we had a discussion
43:38about the experience on the team.
43:40You're talking about Mackay? Yeah.
43:43What is this... You're not exactly Louis Vuitton, are you?
43:46I mean, what is this big experience you're supposed to have?
43:49I'm not a genius, but in terms of...
43:51I know products in the handbag category.
43:53We did take a conscious decision together.
43:56Your personal preference was to go for handbags?
44:01To use my knowledge, I mean, I don't have so much knowledge of scarves.
44:05I was aware that scarves was a key selling point of the brand.
44:10That's what the brand is actually known for,
44:12and I did say that most people are going to come here for the scarves.
44:15It just was a logical statement.
44:17All the more strange you didn't go for scarves. Exactly.
44:20The other issue is this window display.
44:22The store managers explained that you get 30% to 40% more footfall
44:28if someone stands in the window, which is exactly what Jessica did.
44:32Why didn't we do that?
44:34We were going to look into getting Rebecca into the window,
44:37but by the time lunch and all was over,
44:40she was selling and she was approachable,
44:42and so I thought it best...
44:44Well, he could have gone in the window.
44:46Anybody could have gone in the window,
44:48and that would have at least maybe brought people in.
44:50The other aspect of it was the personal shopping side of things.
44:53Carthick, I heard you was replicating Basil Forty,
44:56from what I heard, grovelling virtually on the floor.
44:59Yeah. More like Manuel in the end, I think, yeah.
45:02My assigned job for the second day was to be the runner.
45:06I felt like, because I'd seen Carthick's selling techniques before,
45:10I thought he might be a little bit forward
45:13and pushy on the shop floor and loud.
45:15If I had been put on the shop floor, I would have probably sold,
45:18at worst, maybe the same amount as the others.
45:20But if one of these had actually been with Frances,
45:23then she would have had a second opinion on fashion.
45:26I'm no good at picking clothes for 16 to 18-year-old girls.
45:29In terms of you being upstairs, it was because of your selling and...
45:33I nearly sold a £1,000 bag.
45:35I know, but you nearly...
45:36If I'd been on the floor, who knows how much more...
45:38I know, but I wasn't taking a risk of you being on the shop floor
45:41and being too pushy.
45:42So you're saying that she should have had another female assistant?
45:45A female or, you know, maybe even Mukai or Paul.
45:47They're very good with fashion, so...
45:49I did put myself forward to be in the personal shopping experience.
45:52But you did also say that you're a master in handbags,
45:54so why would I put you in shopping when you're claiming
45:56you have so much knowledge in handbags?
45:58Because I can do fashion. I've worked in fashion for eight years.
46:01I know, but, you know, you based it on you being the handbags
46:03and this is why we went for handbags.
46:05Please don't shift the decision of going on handbags just on me.
46:08I gave you the knowledge... No, I'm just saying...
46:10..but the fact that I do have experience in this,
46:12please say, this is the choice, this is why I would go for handbags.
46:15From my perspective, if I was going to call this myself,
46:18I would look to the people that didn't sell the most.
46:20If it's down to sales, then you're talking about Rebecca.
46:23Yep. I sold two bags, but I obviously engaged with a lot of clients.
46:27The two I engaged with did buy.
46:30According to your CV, you spent four years in the retail fashion industry
46:35selling bras, for example.
46:37Yeah, so I... Did you give much support to this task?
46:40In terms of sales, I didn't want to do a hard sell,
46:43so I was talking to the customers, I was engaging with them.
46:45I did make two sales.
46:47Well, it is a shop, it's not a museum, you know.
46:49I mean, you're not standing there watching people observe things.
46:52You can apply a little bit of sales pressure.
46:54Yeah, I did, but it's a longer buying process to buy a bag.
46:57People bought very expensive scarves,
46:59so the decision process, you know, is virtually the same.
47:04OK, Grainne, I want to know which two people
47:07you're bringing back into this boardroom with you.
47:10I think in terms of the window, we're going to have to do Mackay and...
47:15I helped you throughout the two days.
47:17I was there to support you, but if you want to bring me in, that's fine.
47:20Absolutely.
47:21And Kartik. I just didn't know where to place you.
47:24Are you bringing me in because I did what you told me to do?
47:27No, I just find it difficult to place you in...
47:31But I did give you my suggestion.
47:33Shall we debate this afterwards? OK.
47:35You're saying that you want to bring Kartik back in and Mackay.
47:40Is that what you're saying?
47:43Erm... Actually, can I change it?
47:46Well, it's up to you, I mean...
47:48Sorry, Rebecca, just cos it's the lowest sales.
47:50It was a sales task. I'm going to take Rebecca and Kartik.
47:54Cos that's your final decision, is it?
47:57I'm sorry. Erm...
48:00This is so difficult.
48:02I'm changing it again and it's Mackay and Kartik.
48:05This is ridiculous.
48:07Right, OK.
48:09The other people, go back to the house.
48:17I'm going to have a chat with Claude and Karen
48:20and I'll call you back in shortly.
48:22One of you will be fired.
48:27BUZZER
48:33Well, Gronja, she's got a lot to answer to.
48:36The big mistake, in my opinion, is the handbags.
48:39Not recognising that the main footfall was where scarves were.
48:43Absolutely.
48:45Kartik is trying his best to not be volatile any longer.
48:50But then again, I've often said a leopard might not change his spot.
48:56And then we've got Mackay.
48:58I think he just hasn't shown a real commercial acumen.
49:01He does act like a consultant
49:03and actually doesn't put anything into practice.
49:07Could you send the three of them in, please?
49:20Mackay, in three tasks, you're in the final three in the boardroom.
49:24Is there a reason for this?
49:26I can only say that it's totally unfair that I've been brought in today.
49:30Gronja had me by her side all the way throughout the two-day task
49:34to give her the information that I could provide
49:37using my understanding of the industry.
49:40But it was the fact that he gave us full confidence around that table
49:43that he was a bag expert.
49:45I gave my expertise advice.
49:47However, it's a decision to be made by the PM
49:50whether we go for quantity, i.e. scarves,
49:53or whether we go for high ticket price point per individual item.
49:56So, Karthik, you listened to this.
49:58Was you locked away in the cupboard somewhere when all this was going on?
50:01The people who went to see the scarves said we like scarves.
50:03The people who went to see the handbags, they wanted handbags.
50:06At that point, it was a question of, OK, who decides?
50:08So we have Mr Handbag over there.
50:10We have somebody who has worked at Liberty over here.
50:12So I said, fine, you are the subject matter experts.
50:14You take the call. And they took the call to go with handbags.
50:16Lord Sugar, if I may.
50:18In terms of the department, it was very, very close
50:21to the sales of the two departments.
50:23We lost it by the value of one bag, essentially.
50:25I stand by the recommendations that I gave
50:28in terms of the pros and cons of the department.
50:31Mackay, what I don't think you appreciate, really,
50:33is the influence you had on the group.
50:35You said, my personal choice is bags,
50:38and that, I think, led them down that track.
50:41I agree on your point, Claude.
50:43But you're saying you're a bag expert when you're on the shop floor,
50:45you sell one bag?
50:47The shop window seemed to have your hallmark on it also.
50:50On the second day, I pestered her to the point where she said,
50:53stop talking about the window, saying,
50:55why do we not have somebody in the window?
50:57And this was multiple throughout the second day.
51:00I know what he's saying about the window.
51:02He did make it very, very clear to me
51:04that he was also very experienced in visual merchandising for windows.
51:08So with his expertise...
51:10I've never worked as a visual merchandiser.
51:12You did say that you were experienced in merchandising windows.
51:15So with your experience in handbags
51:17and visual merchandising in the window,
51:19I thought you knew what you were talking about,
51:21so I did take a lot of advice.
51:23A lot of mistakes were made, but the biggest one was resource allocation.
51:26She allocated...
51:28This is just my humble opinion.
51:30If I had been on the sales floor,
51:32and I've shown that I can deal with regular Liberty clients very nicely,
51:34they'll have good feedback.
51:36The lady left and she gave me hugs and kisses,
51:38and the family loved me as well.
51:40Your family didn't love you? They didn't buy anything?
51:42They didn't buy stuff because we were not able to show them what they wanted.
51:45You say that you admit that you struggle working with people
51:48who don't relate to you.
51:50Especially if they're in a position of power above me.
51:52So in other words, if I give a suggestion
51:54and the team leader doesn't accept it...
51:56But it's not that, Parthak.
51:58It's everyone on each team that you're on are trying to calm you down.
52:00So this is why I took the decision
52:02of not putting you on a high-end department store.
52:04But the risk is greater,
52:06because I'm speaking to a regular customer on Liberty for three hours.
52:08You've taken a greater risk by putting me with somebody
52:10who's a regular customer on Liberty for three hours.
52:12Well, I wasn't taking a risk for you to blow up and go nuts on the shop floor.
52:14What?
52:16Did we not have a team chat?
52:18Did I not put up a good show in the end anyway?
52:20Wouldn't it have been better if you'd put me on the shop floor?
52:22No, sugar, I am a strong woman.
52:24I'm very confident.
52:26I led my team as best I could
52:28and put them in the right positions.
52:30Karthik. Yes, sir.
52:32Why are you worthy to be in this process still?
52:34I mean, this process is designed to test...
52:36And can we keep it so that we can get away tonight by ten o'clock?
52:38OK, so this process tests candidates in a variety of skills.
52:40You see, I'm like water.
52:42You put water in a cup, it becomes a cup.
52:44You put water in a bottle, it becomes a bottle.
52:46My point is, I'm flexible, I'm, you know, I'm lean.
52:48Can you just tell me, in simple terms...
52:50OK.
52:52I don't think I have had an opportunity
52:54to show you my leadership skills.
52:56And if you see me in a leadership position,
52:58then you will see how the strategy comes out,
53:00because then I will be in a position
53:02where the team will listen to me.
53:04Lord Sugar, I sincerely do not believe
53:06I belong in this boardroom on this task.
53:08I've started three companies myself in the past.
53:10I have an entrepreneurial spirit
53:12and I believe that I have the motivation
53:14and the strength to really, kind of,
53:16do some really good business.
53:18OK, I've got to make a decision.
53:20It's a difficult decision to make.
53:22And I have to judge this,
53:24not only on this task,
53:26but by some of the past performance.
53:30Grandi, in this particular task,
53:32you were the project manager.
53:34You put yourself forward as somebody
53:36that knows about retail.
53:38The big mistake was that you went with these handbags
53:40and you were influenced by other people.
53:44Karthik,
53:46you, like it or not,
53:48were shoved into a corner
53:50because they don't trust you
53:52and couldn't allow the potential
53:54loose cannon in the store.
53:58Micaiah, you're well-travelled,
54:00you've been around the world,
54:02you've lived in six continents.
54:04I feel when you talk to me,
54:06it's as if I'm listening to a consultant
54:08who doesn't want to do anything themselves.
54:14Karthik, you talk a good game,
54:16but I don't see any end product there.
54:20I mean, give me one chance.
54:22I don't want to hear from you.
54:24But the fault lays here
54:26with handbags.
54:28Micaiah, I do believe
54:30that you did influence Grania
54:32and I don't think you have the potential
54:34of being my business partner.
54:36Micaiah, you're fired.
54:48I think you've got potential, Grania,
54:50and that's why you're going to remain
54:52in this process.
54:54Karthik,
54:58let me make it very, very clear to you
55:00now that I have my eyes on you, okay?
55:02Yes, sir.
55:04Of course.
55:08Sorry, dude.
55:10Sorry, man.
55:22I think Lord Sugar
55:24made a mistake in firing me.
55:26The failure of this task has to lie
55:28with the project manager.
55:30I didn't feel I put a foot wrong,
55:33and Micaiah can't dodge it too many times, right?
55:35I mean, he's had a couple of lifetimes.
55:37He's been an unsuccessful PM,
55:39he's been an unsuccessful sub-team leader,
55:41and he's a little bit arrogant.
55:45So it's definitely Micaiah who's gone.
55:47I reckon or Karthik. Or Karthik.
55:49Could be both, so we're firing.
55:59Personally, I want to say
56:01that was intense.
56:03Who do you guys think was coming back?
56:05You two.
56:07Well, by the end of it, he said,
56:09I'm staying because I have potential.
56:11So, you know, it's really, really hotting up now.
56:13Now,
56:1513 candidates remain.
56:17The search for Lord Sugar's
56:19business
56:21continues.