Rapido Story: ర్యాపిడో గురించి తెలియని వారంటూ ఎవరూ ఉండరంటే అతిశయోక్తి కాదు. అంతలా ర్యాపిడో సమాజంలో విస్తృతమైన ఆదరణను చూరగొంది. అతి చిన్న అంకుర సంస్థగా ముగ్గురు వ్యక్తులతో మొదలైన ర్యాపిడో నేడు దాదాపు చాలా నగరాల్లో తన సేవలను అందిస్తుందంటే అది ప్రజలకు ఎంతలా చేరువైందో అర్ధం చేసుకోవచ్చు. ప్రస్తుతం మహా నగరాల నుంచి చిన్న పట్టణాల వరకు అంతటా దీని జైత్రయాత్ర కొనసాగుతోంది. ఉపాధి కొసం చూసే ఎంతో మంది నిరుద్యోగులకు ఇది బాసటగా నిలుస్తోంది. అయితే ఇటీవల ర్యాపిడో మరో ఘనతను అందుకుంది. ఆన్‌లైన్‌ ట్రాన్స్‌పోర్ట్‌ స్టార్టప్‌గా మొదలై తాజాగా యూనికాన్ సంస్థగా అవతరించింది. దీని ద్వారా మరిన్ని సేవలను వినియోగదారులకు అందించే అవకాశం ఉంటుంది.
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NewsTranscript
00:00In the world, there are many apps related to online mobility, but Rapido is the only one
00:07in many cities.
00:08Rishikesh, one of the founders of Rapido, is here with us.
00:11Rapido was started in 2015, but before that, it faced many obstacles and difficulties.
00:16Today, Rapido has reached many people, including young people.
00:19Rishikesh will tell us how this journey started.
00:21Hello.
00:22Today, we are here at Unicorn Status.
00:26We started in 2015.
00:28Arvind, Pawan and I started.
00:30Three of us are Telugu.
00:31When we started, we didn't have money.
00:34We raised money and could move forward.
00:36Today, Rapido is in 125 cities across the country.
00:41Every day, 30 lakh people go to Rapido services.
00:46Today, the number of people who go to Rapido services is increasing.
00:50Every day, 30 lakh people go to Rapido services.
00:55Drivers, we call them captains, earn more than 20 lakh rupees a day.
01:03If you earn 15,000 to 20,000 rupees a day, you can earn another 15,000 rupees through Rapido.
01:09That is our weapon.
01:10You can take Rapido services not only for motorbikes, but also for auto and car.
01:17Who are the captains in Rapido?
01:21Do they have a specific schedule?
01:25There are employees, students and non-employees.
01:30How did this happen?
01:31In Rapido, you have to work for 2 hours, 6 hours and 10 hours a day.
01:38There are no rules.
01:39You are the boss of your life.
01:40That is our motto.
01:42If you want to work for half an hour, you can work for half an hour.
01:45If you want to work during the break, you have the flexibility to work for as long as you want.
01:50You get the full amount from the customer.
01:53If you want to use Rapido app, you have to pay some charges.
01:56We will take it up to that point.
01:58Whatever the customer pays, it will be yours.
02:00You created this platform in 2015.
02:03Before that, you started various journeys in the medical field and in transport.
02:08How difficult was it to become a successful entrepreneur from a failure?
02:16Every time we win, we try to come out in a different form.
02:25We took some time and came out in a different way.
02:29Rapido is the fourth business.
02:31In the medical field, in the payment field, in the truck field.
02:34Even if we lose 3 times, we try to win 4 times.
02:43When you started this in 2014, how much investment did you have to make?
02:49How did you plan to bring so many people to the network?
02:55When we started, we had about 10 lakhs in savings.
03:02Once we started, if other people like what we do, they will also join us.
03:09They will also give some more money.
03:11We will give some shares to them.
03:14So we took the shares and came forward.
03:17In your company, there are many strong people.
03:22How do you involve them in your company?
03:25So far, there are about 3000 employees.
03:30They all have offices in different cities.
03:34If the drivers need any help, they reach out to the offices.
03:37They take their help and go forward.
03:40That's why we want to put an office in every city.
03:44Even if they have any doubts, how to do it, how not to do it.
03:47Even if they want to know anything, they should reach out.
03:50How much market share do we have now?
03:52How much is the revenue coming to how many people?
03:55If you look at the bikes, we have 60% market share.
03:59There is also 30-35% market share in the auto industry.
04:03Since four-wheeler cabs are a new business, I started it a year ago.
04:08There is already 15-20% market share.
04:11In the next two years, we will start in tier 3, tier 4 cities.
04:17In Andhra Pradesh and Telangana alone, there will be more than 40 cities.
04:22If you look at it clearly, where do you want to expand?
04:25In Rapido, there are about 125 cities in those 28 states.
04:30In the next few years, we want to expand it to 1000 cities.
04:33India has that much potential.
04:35We want to show that to the world.
04:37In most cases, it is public transportation.
04:39People use their individual vehicles.
04:41In most cases, pollution is increasing.
04:43Whereas, in Rapido, it feels like a person is driving safely at home.
04:50The importance you are giving to safety.
04:52We believe in transport services.
04:56It is our responsibility to maintain that belief.
04:59If a woman wants to go out after 6 pm,
05:04we want her to come back safely.
05:07For that, every call after 9 pm is monitored.
05:12Every rider is monitored.
05:15If you don't reach on time,
05:18call them and tell them to click once.
05:23If you are in an emergency, tell them to click twice.
05:26Even if there is an accident,
05:29there are people in Rapido in every city.
05:33We want to send them there.
05:35Even if there is an issue, we want to clear it.
05:40How do you handle complaints?
05:42Customers can register complaints in the app.
05:45They can call each and every driver.
05:49You can see their phone number in the app.
05:52If they call and mention their issues,
05:55we will take the correct measures.
05:57This is Rishikesh Genetics.
06:00If there is any change,
06:02we want to start from them.
06:04Rishikesh reporting from Vijayawada.
06:06Soumya Esthos, Srinivas Mohan, ETV News.
06:15For more information, visit www.srinivasmohan.com