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00:00Works.
00:02Four sets of holiday hosts...
00:04Don't have my husband, so I guess it's me and the cow.
00:07..check in to each other's places...
00:09Hello. Hi.
00:11Welcome to the Lovett Hotel.
00:13..and get to grips with one another.
00:15My experience was not a good one.
00:17I'm sorry that you felt that way,
00:19and I hope you can find somewhere else that makes you happy.
00:22Mm-hm.
00:24Today, the critiques come out of the woodwork.
00:27This is a garden shed.
00:29As they battle...
00:31Too much height!
00:33There's an underlying current.
00:35A little awkward, to be honest.
00:37..to be named Best Value for Money.
00:39Very below standards.
00:48The third visit of the week is to Strathdon, Aberdeenshire,
00:52and Cairngorms Glamping,
00:54owned by Pam Taylor, a host who has it all.
00:58I'm generally quite outgoing, make people feel at ease.
01:01I used to worry a lot about what everyone thought,
01:03but now I've got to a certain age, I'm just...
01:05Yeah, I've got it. The place has got it.
01:08Guests looking for the it factor
01:11can choose from four self-catered pods
01:13for up to £120 per night,
01:16with an optional breakfast from the on-site snack bar
01:19for an extra cost.
01:21And this host thinks she's in pole position.
01:24Our location absolutely 100% sells it.
01:27The river, the trees, the hills, we've got a bit of everything.
01:31We have so much more than just the actual pod.
01:35And Pam won't be taking it lying down.
01:38We get lots of compliments about the sofa beds
01:40and how comfy they are,
01:42because it provides a living space during the day,
01:45which converts into your bedroom at night.
01:47We've tried to make it into a bit of both.
01:49About to arrive are today's first guests,
01:52who are providing the punchlines.
01:54You never know, it might be a bit tense.
01:57Oh. You never got that. It's a joke.
02:00OK. Going glamping. Oh, I don't know.
02:02But we do want it to be a bit tense.
02:05Piling on the puns are Sharmin Hossain and Sarah Lowney
02:09of the Lovett Hotel in Perth, Perthshire.
02:12On the last visit at drinks, Pam spilled the beans.
02:16We actually built glamping pods.
02:18You're going glamping! Yes!
02:21It will be a new experience. I've never been.
02:23And today, Sharmin and Sarah have a foot in each camp.
02:27This glamping's going to be fun.
02:29Be you, definitely.
02:31Oh, I've always been a city girl.
02:33There's lots of things I don't know.
02:38This is nice. It is.
02:40I think it's amazing. God.
02:42You ready? Looking forward to stay this.
02:45Come on in. Let's go.
02:47Hello. Hi. Hi.
02:49Welcome to Cairngorms Glamping.
02:51You'll be staying in the stag pod.
02:53It's £120 per night.
02:55It is self-catering, but breakfast is available
02:57from £4 per person and upwards.
02:59Enjoy your stay. Great. Thank you.
03:09That's it.
03:11Yes.
03:13Don't cry.
03:15I've been to cry!
03:17With Sarah and Sharmin moved to tears,
03:19today's next guests are on a slippery slope.
03:23The road's got to be a bit more flat.
03:25I'm feeling sick.
03:27I'll speak to the authorities.
03:29Yeah, can you sort that out?
03:31We'll get rid of these hills, not a problem.
03:33We'll just go straight, maybe a tunnel.
03:35Moving mountains are father-daughter duo
03:37Dean Slater and Chelsea Abbott
03:39of Blackfriars in Inverness, Invernessshire.
03:42On the last visit at breakfast,
03:44Pam had sights on the competition.
03:47Lovely view, isn't it?
03:49If you think you've woken up to a good view today,
03:51you ain't seen what I've got yet.
03:53And today, Dean and Chelsea are broadening their horizons.
03:57This is actually getting better and better
03:59from a location point of view and a view.
04:01This is lovely, eh?
04:03Oh, there we go.
04:05Wow, this is lovely.
04:07Beautiful, eh? Look at that.
04:09Oh, wow. Nice, I like it.
04:11Hello. Hi there. How you doing?
04:13Welcome to Cairngorms Glamping.
04:15You'll be staying in the Barn Owl.
04:17It's £120. You have exclusive use of your own hot tub.
04:20Enjoy your stay. Thank you.
04:22Thank you. Let's go.
04:24Right, you ready? Mm-hm.
04:26Let's have a look. Nice.
04:28Oh, it's nice and warm.
04:30With Dean and Chelsea feeling the heat,
04:32today's final guests are sizing each other up.
04:35I wish I was really tall, like 6'4", or something.
04:39No, I just would like to be 5'10".
04:415'10". That would suit me fine.
04:44Rising above it all,
04:46are mother and daughter Marilyn Charles Duncan
04:49and Agnes Craig Bullock,
04:51of Bougainrathe House in Durris, Aberdeenshire.
04:54Earlier this week, when Dean and Chelsea hosted...
04:57Hi, welcome to Blackfriars.
04:59..Marilyn and Agnes didn't give the place a clean sweep.
05:02There's crumbs in here, look at that.
05:04It's really remiss.
05:06There's finger marks on there. It's not very nice, is it?
05:09Look under here. Oh, that's minging.
05:11And so they dished the dirt.
05:13How clean was Blackfriars?
05:15I would only score them two.
05:17Don't give us a two.
05:19I mean, the rooms were all checked beforehand.
05:22So last time, at Marilyn's place...
05:24Hi, guys. Hiya, nice to see you again.
05:26..they returned the favour.
05:28That is a lot of dust.
05:29It's like someone's gone...
05:31All this splatter's on the mirrors.
05:33Quite dirty, isn't it, actually?
05:35I just think it probably needs to be a two.
05:37Go a two. Yeah.
05:38Are you joking me?
05:39I'm angry now.
05:41And today, Marilyn and Agnes
05:43are airing out their dirty laundry.
05:46For them to have the audacity
05:48to give me a two for cleaning...
05:50Yes.
05:51..I just think that's appalling.
05:53Ah!
05:55How is it going to affect your thinking
05:57for the rest of the competition?
05:59Stay true to what you think.
06:03Hello. Hello. Hi, Pam.
06:05Welcome to Cairngorms Glamping.
06:07You're going to be in the red kite pod.
06:09The price is £120 per night.
06:11Enjoy your stay.
06:13Thank you. Thank you.
06:15Right, let's see.
06:17Oh!
06:19Look at this!
06:21With the host out of the way,
06:23the guests can see
06:25if Cairngorms goes down a storm.
06:27No matter which way you look,
06:29this is like a picture postcard.
06:31It's stunning.
06:33It's very clean.
06:35Yeah, it's clean.
06:37There you go, Jacuzzi.
06:39Let's have a look. That's beautiful.
06:41OK, I need to put that on.
06:43It just looks like it's just been thrown up.
06:45It's not finished off completely.
06:47No stains, no cobwebs.
06:49It's all very clean.
06:51Ah!
06:53Do you think that'll be all right for you?
06:55Yeah, that's grand, actually.
06:57Yeah, it's all right. That's good.
06:59Careful you don't break it.
07:01See? It's working now.
07:03That's your bed.
07:05Oh, my God!
07:07It's going to be broken.
07:09Oh, there's a sink on the top of the toilet!
07:11It's kind of teeny-weeny,
07:13but it serves its purpose.
07:15Well, it looks like a well-equipped kitchen.
07:17You've got a toaster, kettle...
07:19Microwave. Do you want to check the microwave?
07:21Yeah, it's loaded.
07:23Check underneath.
07:25Looks clean, innit?
07:27Far, far too small.
07:29This is all right for one person,
07:31not two,
07:33and I'm certainly not washing my hands over a system.
07:35Boom, there you go.
07:37Oh, yeah, we've got mugs.
07:39Which are a little bit dirty.
07:41Like with the coffee, innit?
07:43Just need bleaching, don't they?
07:45I didn't know you could get purple plain wet wool.
07:47I love it.
07:49Is that what it's like? Is that clean?
07:51It's tidy, innit? It's nice.
07:53That is clean.
07:55Toilet's clean enough.
07:57Yeah.
07:59Can't fault her on her cleanliness.
08:01Fantastic.
08:03And a shower.
08:05I like that.
08:07Room inspection's almost over.
08:09Marilyn and Agnes can't get enough.
08:11Lovin' it, lovin' it, lovin' it, lovin' it, lovin' it.
08:15Charmin and Sarah are feeling left out in the cold.
08:19No disrespect to Pam,
08:21but this has got to be below average.
08:23It's a garden shed.
08:25And Dean and Chelsea are in for a shock.
08:27I've got a hole here, look.
08:29They've ruined it.
08:37The Cairngorms National Park
08:39is home to the UK's only herd of reindeer.
08:43And today, host Pam is hoping to slay
08:45with a trip to a local activity centre
08:47to sample the Highland Games.
08:49Highland Games?
08:51OK, toss in the caber.
08:53What's that, Highland Games?
08:55It's a big tree.
08:57Highland Games is an 11th-century test
08:59of strength and stamina,
09:01but have evolved into family fun days out
09:03celebrated across the Highlands.
09:05And before the events begin,
09:07instructors Callum and Amanda
09:09have an unconventional call to action.
09:11So what we're going to do now,
09:13let's get into face-off positions
09:15and we're going to come up with a hacker.
09:17You've got two minutes to plan it.
09:19Have you ever seen a hacker?
09:21Yeah.
09:23And after juggling some ideas around...
09:25..the group hit upon their hackers.
09:27Ready? One, two, three.
09:37That's terrifying.
09:41Pam's horsey thing was funny.
09:43And she's quite confident.
09:45She's confident and competitive
09:47and funny.
09:49Both hands go flat on the bottom, like so.
09:51The first event the guests are sampling
09:53is the caber toss.
09:55Bend our knees into a squat position.
09:57Where competitors toss a large tree trunk.
09:59Big push-up away from your face.
10:01Aiming for the 12 o'clock position.
10:03Just like that, OK?
10:05And Charmin and Sarah prove
10:07they're not dead wood.
10:09Ah!
10:13That's it, come all the way.
10:15Squat down.
10:17Lean it forward with your right shoulder.
10:19So not all the way down, stand up.
10:21A bit more.
10:23Yeah, that's the one.
10:27Brilliant.
10:29Absolutely amazing.
10:31Best day ever.
10:33We are having a fantastic time, you know.
10:35Logs lobbed.
10:37Next, it's a modern twist on the Highland Games.
10:39An underarm throw.
10:41Trying to get it down the line here.
10:43As the group put the boot in.
10:45Oh, professional.
10:47Not bad at all, Dean.
10:49Oh!
10:51Too much height.
10:53And it seems last visit's hosts
10:55aren't giving feedback the boot.
10:57There's an underlying current
10:59with Dean and Chelsea,
11:01isn't there, Mum?
11:03A little awkward, to be honest.
11:05But their rivals haven't got the wellies.
11:07No, I don't think there's any cold shoulders.
11:09I don't think so.
11:11They've obviously took it in their stride
11:13and just keep going.
11:15Go, Pam, go.
11:17Go, Pam.
11:19Look at that.
11:21And with the afternoon's events drawing to a close,
11:23it seems some of the guests,
11:25at least, are having a ball.
11:27Thank you very much.
11:29Looking forward to drinks tonight, are you?
11:31Yeah.
11:33Find out more about Pam.
11:35I have a lot of questions, actually.
11:41The third visit of the week
11:43is to Strathdon, Aberdeenshire,
11:45and tonight, host Pam has invited her guests
11:47to warm their cockles in a local cafe.
11:51Thank you, everyone, for coming.
11:53Cheers.
11:55And with drinks in hand,
11:57Marilyn probes for answers.
11:59Pam, how did you end up
12:01in this beautiful place?
12:03So I ended up here in Strathdon
12:05because I met my husband, Robert.
12:07Met him when he was 17, I was 19.
12:09And by the time I turned 20, I'd moved out here.
12:11Oh, it's amazing.
12:13Where you've been today is where he was brought up.
12:15It's all part of 500 acres
12:17that his parents have.
12:19Gosh.
12:21And I just thought we should share it.
12:23I thought it was selfish to keep it to ourselves.
12:25It's always been Robert's dream to have a campsite.
12:27So we bought our little bit and did our own business.
12:29It's just interesting to find out more about the pods
12:31and what it's all about.
12:33Got a good business there, I think.
12:35Sight sussed.
12:37Chelsea wants to know if Pam's a fan of the busman's holiday.
12:39Do you like glamping yourself?
12:41No.
12:43Really? I would have thought you would have.
12:45Well, it's kind of the whole
12:47camping and glamping.
12:49I've stayed in a caravan for six and a half years
12:51that I've been with my husband.
12:53And before that, I was a rubbish girl guide.
12:55I didn't like camping.
12:57If life could be more ironic, it couldn't.
12:59But love it, because it means I get to be together
13:01with my husband and get to share the view.
13:03Yeah.
13:05Have you ever stayed in your own pods?
13:07I've sat down in the pod.
13:09But I have dipped in the hot tub.
13:11Oh.
13:13I was quite shocked.
13:15She's never spent a night in the pods.
13:17For business, stay in your place first
13:19and then serve to customer.
13:21It's my opinion.
13:23Pods perused.
13:25It's the locals up for discussion.
13:27Have you always had the animals?
13:29Or have they come later after the pods?
13:31When I met Robert, his parents had sheep and cattle.
13:33And then we have Jimmy the donkey.
13:35Oh.
13:37We've got Cosmo and Romeo.
13:39They're alpacas.
13:41So the alpacas, if they spit on each other,
13:43the one that gets fat on has an automatic sulking face.
13:45Aw!
13:47Charmin, go sulk.
13:49That looks like you've smelt a dirty nappy.
13:51LAUGHTER
13:55That was funny.
13:57I can't wait to see Charmin and Sarah's place.
13:59I think the hosting will be quite dynamic.
14:01They're a nice couple, aren't they?
14:03A nice couple of ladies.
14:05It's going to be fun. I think it'll be a good host.
14:07With hopes high, it's all back to the pods,
14:09where Sarah's been on a trip.
14:11This is what I checked over like that.
14:13And she's had an unappealing experience.
14:15Look what I've just found.
14:17What are those?
14:19It's like when they've put it on,
14:21they've not taken the wrapper off.
14:23Goodnight.
14:25See you in the morning.
14:27Can I get the light for you?
14:29That would be lovely, thank you.
14:31You all cosy?
14:33Goodnight, Mama.
14:35Goodnight, baby.
14:39The sun is up in Strathdon.
14:41Whoo!
14:43Nice.
14:45And while Dean is bubbling with enthusiasm...
14:47I could actually sit here all day, actually.
14:49Look at you.
14:51..the rest of the group are sounding out sleep.
14:53I slept like a log.
14:55Well, that's good, isn't it?
14:57I too slept like a log.
14:59I wake up with broken ribs.
15:01And I didn't sleep all night.
15:03My back.
15:05Terrible bed. Yeah.
15:07Breakfast at Cairngorms
15:09is either self-catered
15:11or guests can select something simple
15:13from the snack hut,
15:15where Pam is ready to take orders.
15:17I'm buzzing for breakfast.
15:19Hope they appreciate the quality.
15:21Morning, everyone.
15:23And with an orderly queue formed,
15:25orders are in.
15:27One roll with everything.
15:29Two black pudding, please, Pam.
15:31Absolutely.
15:33Grills fired up.
15:35The group report on rest.
15:37So, how did you sleep?
15:39Silent, yeah. Really good.
15:41I didn't sleep at all. Not a wink?
15:43Not a wink of sleep.
15:45I found that when the sofa bed was down,
15:47the bit in the middle, it went in.
15:49I feel like I wake up with broken ribs.
15:51Sarah and Charman were not pleased.
15:53Not at all.
15:55They're very particular people, aren't they?
15:57I think they're quite hard to please.
15:59As it's raining cats and dogs,
16:01the guests have popped back to their pods.
16:03Hello, that's your breakfast.
16:05Where Pam delivers the goods.
16:07Hiya, here's your black pudding and your own bread.
16:09And the guests dig in.
16:11So good.
16:13I'm well chuffed with it.
16:15I'm loving this. Are you loving it, Mum?
16:17It's very good quality.
16:19You need to find out who the butcher is.
16:21How is that?
16:23That is nice, actually.
16:25Mmm.
16:27The sausage is cooked properly.
16:29Did the egg the way I like it.
16:31Perfect.
16:33So good. Best black pudding sandwich ever.
16:35In fact, I would come here just to get that.
16:39Cooking considered, talk turns to Pam's performance.
16:43She was very helpful while she was serving breakfast.
16:45I'm glad she didn't make us wait down there
16:47and she brought the breakfast to the door.
16:49She wants to know what you want.
16:51She's eager to help.
16:53You can tell by her manner she's happy to do it.
16:57I think she's exceptional as a host.
16:59Cheerful.
17:01Absolutely great. Fantastic.
17:03Breakfast devoured.
17:05The guests can now tuck into the anonymous feedback forms.
17:09How was your host at Cairngorms Glamping?
17:11Hostess with the mostest.
17:13A ten.
17:15Definitely.
17:17How clean was Cairngorms Glamping?
17:19Pam's pod was
17:21immaculate.
17:23Ten.
17:25Definitely a ten.
17:27Overall the clean standard was high.
17:29A few finishing touches
17:31need a final check.
17:33She deserves a nine.
17:35I agree.
17:37How were the facilities?
17:39Pod seems unfinished.
17:41Very below standard.
17:43Thanks.
17:45Badly.
17:47And you tipped over, isn't it?
17:49The runner.
17:51Runner is a trip.
17:53Hazard.
17:55I think it has to be very low.
17:57I agree.
17:59I'm going to give her a four.
18:01Loved the hotel.
18:03Having my own bathroom facilities
18:05is a big plus for me.
18:07I loved the view.
18:09It's amazing.
18:11Are we happy with a ten?
18:13I'm happy with a ten.
18:15How did you sleep?
18:17Ten.
18:19I got up this morning, my back was killing me.
18:21Same here.
18:23Dipped in the middle of bed.
18:25Didn't sleep at all.
18:27Very uncomfortable.
18:29It's going to have to be a two.
18:31Quite right.
18:33How was breakfast?
18:35Good quality breakfast delivered to the door.
18:37I think let's give her a ten.
18:39Best black pudding sandwich ever.
18:41Ten.
18:43Time for the big question.
18:45Would you stay here again?
18:47100% yes.
18:49I would.
18:51I certainly would.
18:53Yes.
18:55It's so basic.
18:57It's below the average standard.
18:59It's a no for us.
19:01Next, the guests must pay
19:03what they think their stay was worth.
19:05Here you go.
19:07The cash shall be kept under wraps
19:09until the end of the competition.
19:11But for now, Pam can see
19:13that Cairngorms has done well on the foams.
19:15How was your host
19:17at Cairngorms Glamping?
19:19It's a ten.
19:21Oh, that's lovely.
19:23Hostess was the mostess.
19:25Excellent. I like it.
19:27How did you sleep?
19:29Two peas in a pod.
19:31How cute.
19:33That could only be Marilyn and Agnes.
19:35How was breakfast?
19:37Ten is perfect.
19:39Best black pudding sandwich ever.
19:41That's amazing.
19:43Thank you very much, Pam.
19:45Take care.
19:47I think they'll probably be coming back.
19:49Let's see.
19:51Would you stay here again?
19:53Yes.
19:55The best news ever.
19:57They'll be welcomed with open arms.
19:59Hopefully the rest of it goes the same.
20:01How clean was Cairngorms Glamping?
20:03It's a nine.
20:05That's still quite high.
20:07That's OK.
20:09A finishing standard high.
20:11A few finishing touches need a final check.
20:13It couldn't have been too bad,
20:15because we've still got nine.
20:17How were the facilities?
20:19It's a ten.
20:21Loved the hot tub.
20:23Sharman and Zara didn't use the hot tub.
20:25That's Dean and Chelsea.
20:27Great to have use of own bathroom.
20:29Oh, I'm so glad they appreciate that.
20:31Amusing view.
20:33That speaks for itself.
20:35I'd have been surprised if they said
20:37it was breakfast.
20:39A ten.
20:41Good quality breakfast.
20:43Delivered to the door.
20:45If the weather's a bit rotten,
20:47we tend to deliver to the doors of the pod.
20:49Thank you, Pam.
20:51Thanks for staying with us.
20:53Bye-bye.
20:55Let's see.
20:57Would you stay here again?
20:59Yes!
21:01I'm so happy.
21:03I would love to see Dean and Chelsea back here.
21:05This must be Sharman and Zara.
21:07How clean was Cairngorms Glamping?
21:09Ten.
21:11Pam's pod was immaculate.
21:13You can't get better than immaculate.
21:15How were the facilities?
21:17Four.
21:19Pod seems unfinished.
21:21I'm not getting this.
21:23Very below standards.
21:25The sink's placed badly.
21:27Yeah, guess you can't please everybody.
21:29Runner is a trip hazard.
21:31Never heard that comment before, ever.
21:33How did you sleep?
21:35Two.
21:37Dip in the middle of the bed.
21:39Didn't sleep at all.
21:41Very uncomfortable.
21:43It's a sofa bed.
21:45It's an upmarket sofa bed.
21:49Take care.
21:51Bye.
21:53So based on that,
21:55I don't think we're going to get a three out of three
21:57for staying again.
21:59No.
22:01Shock.
22:03If they didn't enjoy themselves,
22:05then they're not welcome back anyway.
22:07It's their opinion in the end of the day,
22:09but having gone through this form,
22:11they better be perfect.
22:13Bring on the competition.
22:15Next time, when Sharman and Zara host...
22:17Hello, lovelies.
22:19Welcome to the Lovett Hotel.
22:21There's a dust-up.
22:23A bit of toilet paper would have wiped it clean.
22:25And the guests aren't kidding around.
22:27Breakfast.
22:29I'm not too keen on the kids' stuff being out.
22:31Strange.
22:57Bye.
22:59Bye.