Ghada Sawalmeh, CEO of Gargash Hospital, joins Maria Botros on this week's Tell Me Why podcast episode to talk about how following her dreams allowed her to become a pioneer in her field.
I was always told I was 'bossy' growing up, but if I was a boy I would have been called 'determined', says Ghada
Ghada: I'm the youngest female CEO in the healthcare sector
60% of our workforce is women and I would like to see this number grow, says Ghada
Ghada: Never say no to opportunities that arise because you discover new things about yourself
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Read more Gulf News stories here: https://bit.ly/2HLJ2km
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#UAEnews #podcast #Emirati
I was always told I was 'bossy' growing up, but if I was a boy I would have been called 'determined', says Ghada
Ghada: I'm the youngest female CEO in the healthcare sector
60% of our workforce is women and I would like to see this number grow, says Ghada
Ghada: Never say no to opportunities that arise because you discover new things about yourself
See more videos at https://gulfnews.com/videos
Read more Gulf News stories here: https://bit.ly/2HLJ2km
Subscribe to Gulf News on YouTube and watch more of our videos: https://www.youtube.com/user/GulfNewsTV
#UAEnews #podcast #Emirati
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NewsTranscript
00:00Was always told that I was that kind of some people called it bossy when I was growing up
00:04But if it was a boy, it wouldn't have been bossy exactly would have been determined. It would have been yeah
00:08He's got vision, you know, I never let it get to me to be honest
00:13My mom supported it. So from that angle I found myself
00:20Getting to the position that I'm in right now because I was I was like, okay, so my mom's the first
00:25Gynecologist in Marathi and IVF consultant
00:29My other aunt was the first female lawyer other one for started accounting grandma the first woman to drive a car
00:34I was like, what do I do? I'm the youngest female CEO
00:40We got one of one of the ticks so that was great
00:55All right, we are out and about today we are at Gargash Hospital
01:00We actually love doing these
01:02You know outside podcasts because they add a bit more flavor to our episode and today joining me on the show is rather
01:09So I mean who's the CEO of Gargash Hospital? How are you? I am actually great
01:15I'm pretty excited as we were discussing earlier about the long weekend. Yes coming a week-long weekend
01:21Which is quite fun for everyone. I'm sure
01:23Time to spend with family and time to get some recuperation. Yes
01:28Downtime. Yeah long overdue
01:31Recreation like everyone needs it right now. First of all, I want to say you look lovely. You're very colorful today
01:37I love today was the right shades, you know, I mean, honestly if someone's listening to this head to our YouTube channel
01:45And watch and watch the show first of all and secondly look at how gorgeous
01:50Vibes going on
01:53That's the one thing about the Ramadan is that you get to wear the comfy Jalabi is
01:58Exactly and it always looks good. So it works formally
02:04Put on a pair of trainers and you're fine. Yes
02:07Okay, so today we're gonna talk everything about, you know, good gosh hospital when it was founded, you know
02:13The specialties everything about the hospital, but before we dive into that I love getting to know my guests first
02:19So I want to get to know you. Who are you?
02:22How did you get into this role and did you ever think you would get into the medical industry?
02:27So I am the eldest of four. Okay
02:31After me is my brother and then my two younger sisters
02:35We all have some kind of contribution that comes into the healthcare space
02:41So for myself, it was always like my parents were both my mom is a is the founder of the gosh hospital
02:48My father may he rest in peace was a general surgeon consultant Wow and
02:54focused on on bariatric surgery
02:56And it was always I always was intrigued and interested in health care
03:01The only thing is that I'm quite an extrovert personality
03:04So I never I got accepted into med school
03:07but then I looked at myself and I you have to sometimes take that moment and say
03:13You know you looks you look in words and I was like I'm very extrovert
03:17Could I do what my mother did and my father did all of these years because you really have to commit
03:22Yes, and I didn't want to end up coming into it with the easy
03:26Well, I know this person so I'm gonna get that job. So I was just like, okay
03:30I'm pretty good also with talking with people with
03:33Marketing with things and so then I went into business. I remember my father wasn't very happy. Yeah
03:38Yeah, he was like, no you have to eat his medicine. You're the first child
03:43so I
03:45But my mom was very understanding because coming from a business background herself and yeah, I found myself going down
03:52marketing and management double major and then doing my postgraduate in my MBA and then I did my
04:00Shadowed some CEOs and the second largest semi-private
04:04Medical facility in Italy and nice Evie Valencia. Also, I did my training in
04:11You know IVF spectrum and
04:13Center management and things like that
04:15So it was quite fun to be able to jump around and learn from different places around the world
04:20Especially that some of them were going through a hyper growth phase
04:24So I found it quite interesting because Dubai is always in a growth phase, of course
04:28Evolving. Yeah. Yes. So from from for me. It was more like, okay, I'm gonna go into business as I said
04:36Be a BBA and then I found
04:40Hospital management and I was like, okay, you know what? What's about perfect? You know, I'm gonna I'm gonna go down this route and
04:46Yeah, I I
04:49My mom said that makes a lot of sense
04:51And as I think we discussed before my mom's been my rock through everything that I've done
04:56We have had our disagreements and certain things when I'm like, no, but I think it's this way
05:01She's like, you know, I'll go and try it out. I will
05:03It's part of the mother-daughter dynamic like you have to have this. I always tell my brother
05:09My brother and sisters always tell me
05:11You always end up getting what you want and I'm like, no, it's because there's the longest loyalty program over here
05:19It's 30 plus years of loyalty
05:24Yeah, I mean from another perspective I'm also quite
05:28adamant on getting things
05:30done and and and I do have goals and I do have a vision of how I want things to be done and
05:36I was always told that I was that kind of some people called it bossy when I was growing up
05:41But if it was a boy, it wouldn't have been bossy exactly would have been determined. It would have been yeah
05:45He's got vision, you know, I never let it get to me to be honest
05:50My mom supported it. So from that angle, I found myself
05:57Getting to the position that I'm in right now because I was I was like, okay, so my mom's the first
06:03Gynecologist in Marathi and IVF consultant
06:06My other aunt was the first female lawyer other on for started accounting grandma first woman to drive a car
06:11I was like, what do I do? I'm the youngest female CEO
06:17We got one of one of the ticks so that was great
06:20You're a pioneer and where you like in the position you're in and that's all that matters. So that's good
06:25You know, I can totally relate to what you're talking about
06:28I come from a long line of medical practitioners as well. And when I first told them, you know what?
06:34This is not what I want to do
06:38Yeah, my mom similar to your mom was very supportive she was like, yeah do whatever you want
06:44Like she didn't want me to get into something that I'm not passionate about and there's more empathy from moms
06:49Can you know dad's are more practical? What are you gonna do with your life?
06:53this is something that you would always find a job exactly, you know while while moms are more empathetic for the
06:59passions of life
07:00Yes, absolutely. Absolutely. And I think that's the best advice like I hearing what your mom told you and you know
07:07Based on my personal experience. It's the best advice follow your passion because if you do something passionately, it's better than doing something
07:14that's supposed to be a
07:16Sustainable career and you're not passionate
07:19Okay, so you you are in the medical industry right? Yes. Okay. Tell us a bit more about good gosh hospital
07:26When was it founded? You said your mom founded? Yeah, so the idea so we we were already in of course being dr
07:33I could crash we have our IVF unit
07:36We have our IVF unit in Sharjah and we said if we do make a comeback to Dubai to definitely be on a larger scale
07:42we were getting a lot of
07:45Not to not to not to of course there has been a lot of changes as far as regulation is concerned
07:51But at the time in 2014 if I remember correctly 14 15
07:55We would get patients that you know, not necessarily the right treatment was done for them or
08:02Said treatments were done, but weren't really done
08:04Nothing nothing was actually so we didn't like that unethical practice that we were hearing about internationally as well as you know
08:10Of course happening everywhere and the patients were coming and we were like, you know what if we're gonna go back
08:14We're gonna go back with something that makes sense. So as as you know, gosh hospital, we are not a huge hospital
08:21We have 36 specialties and departments
08:24With hopefully growing into more subspecialties because healthcare medicine is just so vast
08:29you know every every speciality has such a such a
08:33Wealth of different subspecialties within it and we wanted it
08:37We keep pushing the concept of transparent and ethical health care and preventative health care
08:42People don't need to come to hospital when it's a scary time. Mm-hmm, you know
08:46It's very important to remember that hospitals are here actually to help you
08:51Not just in in the stressful times there are some places of great great happiness
08:56The only time that we remember it's a place of happiness is when we give birth. Oh, yes, of course
09:01You know what I'm saying?
09:02But there are so many other things being tested negative for COVID
09:05Yeah, people were so happy when after 4 to 12 hours, you'd end up getting a negative result and you can finally travel
09:11You know what I'm saying?
09:12But why should it be tied to something bad?
09:15Preventative measures is very important finding a mold this small versus finding a mold this big. Yeah, it makes a huge difference
09:21yes, so
09:22We said the idea was born around 2014 2015
09:27we procured the land sometime after that and then the design process began my brother is and
09:33He's a he's an architect
09:35He worked and project manager for the for the facility. I did the interiors because I was like, I don't want brown
09:44Places tend to have brown and beige and I was like it's brown and beige outside. I don't need that inside as well
09:49So that's that's one of the things I was, you know, I wanted again the same concept of you know
09:55Serenity calmness, you know chill chill vibes as they say when you come into a place
09:59You don't need to be stressed when you come in. Yes
10:03So yeah
10:04We started and we got a soft launch in 2019
10:09August if I remember correctly as August and then our grand launch was supposed to be in
10:16March
10:1821st and that's when the lockdown the lockdown was actually announced
10:25But you started with a BAM, yeah
10:27The decision was should we because you know, we were like 11 doctors
10:30Mm-hmm, I think the total number of stuff is 40 30 something 40 stuff
10:35I was okay
10:36I could give everyone either unpaid leave paid leave semi paid leave there were so many different options that the government was it was giving
10:42right
10:43Or should I just go ahead full throttle and I just said, you know what?
10:47Let's just go ahead because it's a very important
10:51We're in the healthcare industry. We're here to help people. Let's just go. Let's just see what we're gonna do. Very steep learning curve
11:01Very quick learning modes
11:05Adapting changing and that's something that I'm very proud of my team is that we had the weirdest situations happen
11:12Be it the patient or be it the the
11:15The doctors that we had the staff that we had and the fact that we were able to navigate
11:19My management team was just me and my CFO Oh to begin with you know, and I am I and my EA
11:25Mr. Mr. Shibu, you know, that was just us, you know
11:29We were the ones running around and getting everything done and I think we were in the middle of getting a new HR
11:34So like, you know, it was a lot was happening a lot a lot was happening
11:38So it was it was very I'm very proud of how far we've come
11:43Throughout these was four years. Yeah, it almost seems like it was yesterday like whenever anyone mentioned
11:51Yeah, it just happened. I think people are still recovering from a hundred percent. Everyone amnesia. Nobody wants to remember
11:58honestly, and people just don't want to come to terms with the fact that like
12:02Four years have passed since this global pandemic that changed everyone's lives and your person it changed so many things
12:09Yes, it changed businesses. It changed the way that people look appreciate their time
12:14Of course time everything's changed how you spend your money has changed. Everything's changed after course, of course
12:19And what you view as important in life as you're drastically change
12:24You you start to think you know
12:27You thank God for your health for your family for the blessings that you have and it really put everyone's feelings
12:35I feel like self-care really grew like giving time to yourself. Like I I always was pretty good at
12:42Like my managing my time, but I feel like after kovat it just became like yeah, but I really want my time
12:48Yes, you know like Mimi time. It does make a difference and
12:53You know, even if it's like an hour
12:55Posts my putting what you know, my daughter and my
12:59Food and everything to the side, you know
13:01Just having that that one hour to myself makes such a big difference and sometimes even you're invited and you're like, okay
13:07Maybe not today. Yeah, you know why I don't really have a reason. I love you guys
13:13It's just you know, I really want this Friday for myself. I want to mask it up
13:17I want to watch some Netflix and I want to chill on my own
13:20Absolutely after I agree I agree 100% self-care number one after that pandemic and after everything we've been through
13:27So the hospital was put through the test, you know with the pandemic when it hit
13:33And I think that's I think that was like the best beginning anyone could wish for because you guys were front front liners
13:39I mean, we were front liners. It helped us establish really quick relationships and real and reliability
13:45From you know, like the Ministry of Health Dubai Health Authority
13:48It was such a group like group work that came together. It really brought all the facilities together
13:54But especially from you know
13:56Being the new kids on the block and having that fast track like I as I said, you know
14:00My team was small. So at four o'clock in the morning, they'd be calling me from the DHA. We need an ambulance here
14:05I have quick now
14:08You know, so like I said it helped us
14:12Prove ourselves amazing, you know, and you know, even after that like we had a few meetings and you know, like oh
14:18So what policies do you guys have for though?
14:20Well, we've got a policy actually for this so because we we came into the game knowing exactly what we want and what we don't
14:26Want exactly so our policies are committees that everything was in play, you know
14:32It's quite nice that both of like the when it comes to the partnership that we have with the government
14:37We're able to exchange ideas as well, which is which is quite liberating
14:41To a certain extent nice nice. So you you I know you mentioned something during our conversation
14:47We're not a big hospital, but you have 36 specialties like that's that is big
14:52I mean, you know, it's considering so we've got everything. So we're the first we were
14:55We are the first hospital to have had a fully fledged IVF unit meaning that it has its own OT
15:01That's fantastic our post-op lab
15:04All of it. I think the only thing that we don't do is genetics because that's a completely different right lab set up
15:11Maybe potentially you don't know
15:14You know gap I tiny goes with it. We've got ortho. We've got the emergency department radiology
15:21Lab in-house lab. So when you talk about 36, it's not really that big considering what's in medicine, you know, of course
15:29But we're also talking about like the subs. So you've got for example, we have high-risk
15:33Gynecological gynecology, you know things like that, you know, so not all hospitals say that they do have but there is a difference between a normal
15:40Laparotomy and high-risk laparotomy. Okay, or advanced laparotomy. Right. So from those angles you end up having those subs as well
15:46And you know, like we were thinking
15:49Initially to you so we changed a lot. So initially we were looking into for example IVF and mother and child
15:54But then we saw that no, but our location is prime for the for the community
15:59You know the size is good like being being a mom myself
16:03I don't want to go into a hospital where I have to sit there and huge and find this and find that you know
16:08So our positioning is quite prime for us to be something where the community and a family can come finish
16:15What they need to do and go so all the care that goes along with
16:19Mother and child, you know, I'm from conception all the way to
16:24Growing up we have it over here. It's just the sub sub specialties like for example when you look at pediatric surgery
16:32Mm-hmm things like that. That's a different kind of setup. But again, that's something that I would look at in the future
16:38So there's always so much to invest in and expand in internally before you even think about
16:44Looking at it from absolutely. Yeah, absolutely. You start from within. Yeah to be able to actually physically expand the space
16:51And and I agree 100%
16:53But I also appreciate greatly the fact that you were saying
16:58You were you're aiming to educate the public about preventative
17:03Medicine is something very important. I want to know more about that
17:07Like I mean, what are you doing to educate the public and what is that general feeling that you get from people that?
17:13That they don't actually
17:15seek medical attention
17:17Unless there's an emergency so from from a general perspective
17:20I think if you're following us on Instagram or this I don't do a lot of very mainstream marketing
17:25Okay media, so I tend to do more community-based. I I come to you
17:31Yes, you know so a lot of our
17:34Are we do family days?
17:35Sometimes I think it's two to three times a year because you know by great demand from the patients, you know
17:42Having that kind of relationship change from it rather being than just that commercial bombardment
17:48Yes, which I don't appreciate as a consumer. So I said I don't want to do that
17:54Absolutely. So that's why when you see it
17:56There's a lot of we come into the perspective of either through our social media giving in some tips and tricks for example
18:01Now, it's Ramadan as we know
18:04Coming in. Everybody knows about Breast Cancer Awareness Month and all of that kind of stuff
18:08Coming in everybody knows about Breast Cancer Awareness Month and all of that
18:12but there are so many other forms of awareness months that come in and
18:16We try to bring the doctor to you with these these
18:23Do I call it a campaign not really a campaign?
18:25It's more like an initiative an initiative
18:28You know like sometimes we would go, you know to some public venues or something like that where we come to you
18:33We explain what's going on?
18:35And what is it exactly that we're trying to teach people over here and then from there if you're interested come in
18:40I don't like to force people
18:42Mm-hmm because the consumer is clever
18:44Of course consumer no longer is the consumer of back in the day that you could fool with a few ads, of course, you know
18:49It's not just about price anymore. It's also about what kind of information do I feel is actually valid to my issues?
18:55of course, so
18:57That's that's the kind of little change that I I always tell my team if you can go out there
19:02and
19:03Educate be it on a social media platform or be it in
19:08In a venue. I prefer that then you just having the person scared
19:14You know thoughtless when they come into the facility, of course
19:17So we do have a lot of patients now that just by themselves now from 2000 2021 after Kovat
19:23They themselves are coming yearly for their checkups because we don't tell them when you're 21
19:28We don't tell you oh my god, you've got no markers. Oh every year you must come for your checkup
19:31We say no, you know what you can come every two to three years. Yeah, it's not necessary. You know what I'm saying?
19:37There's no need to fear monger
19:39Yes patients because it's not gonna last they're gonna figure out that you were scaring them. Mm-hmm
19:44and the
19:46Counter indicative thing of that the bad thing about that is that then when something is wrong
19:51They'll keep it until it gets really bad. Absolutely
19:54And that's when you hear about things like tumors that are 4.4 centimeters or kilograms and yeah
19:59That's just ridiculous. Yeah, but that means that maybe they're just fed up. They are fed up and you know this this
20:07Idea of instilling fear in patients goes back to the ethical
20:13Values that you have you don't want to do that. It's unethical. It's it's not the way to go
20:18You don't sugarcoat. Yes, but you also have to be transparent and ethical
20:22Of course, you don't need to scare them. You can tell them look I'm seeing this and it could lead to this
20:27But we can check for this marker exactly if this marker does there's there there are steps
20:32Yes, you don't just jump the gun
20:34Yeah
20:35When you jump the gun you end up causing a lot of confusion and what happens when you end up getting bad news all
20:40Of us have experienced this in whatever way not only from a health care perspective or from your own personal health perspective
20:46Life choices things you just hear ringing in your ears. Of course, you know, you don't you don't you?
20:52Muffy steer up. There's no there's no absorption of the information that's coming your way
20:55I'm confusion happens and then what happens you spiral you go to another doctor another doctor another doctor another doctor and then you get
21:01Scared that each one said one thing and then you go back to this. You know what I'm saying?
21:05So just do it right the first time exactly, you know second opinion is never wrong
21:10I'm not saying oh if you just come to the hospital, you might never you know, that's just false advertising
21:15But the point is that I want to be the person that you can see you know what I doubt that they would have said
21:20Something wrong and I know my doctors because I'm very picky about the doctors that that we have on our team
21:25they they
21:27Even if we don't have the speciality that refer you to the right person that can help you with that and that's important
21:33Like we don't have oncology. We don't have
21:35Cancer treatments, you know, that's a completely different kind of setup
21:38But we know where to refer you to and again ethical transparent doctor that will be able to help you in the same
21:45standard of care that we would like to
21:48That we do really and no absolutely transparency is important not only because consumers are
21:55No longer in the shadows, but also because information is at the tips of your finger right now
22:00Yeah, which is great and also a bad thing. Exactly. I mean, it's not good to
22:07But at the same time, you know, they can easily look for they can easily call your bluff
22:12Yeah, like they can find out if a physician or an establishment is not being truthful
22:18And I think that's crucial and that's why you know
22:22Medical facilities should really pay attention with how they deal with their patients hundred percent. So I absolutely it's not it's everything is patient-centered
22:31When you're coming into the healthcare industry, yes, okay
22:34They are the person that if you're talking talking about it from a from a private
22:39Perspective they are the person that that that pays they are the person that has your return clients
22:45They are the person that you are taking care of the only reason your doors are open is because of them
22:50They are your world. Yes, so make sure that you end up making them happy
22:54How do you make them happy by giving them true and honest information about what is going on with them?
22:59Absolutely. Absolutely be truthful. I think that's the main thing
23:03Okay, we want to kind of shift gears a little so we met at the future
23:09women leaders forum, which was organized by Gulf News and being she and
23:14Obviously you gave a fantastic speech
23:16And it was so it was so pleasant just to hear you talk about it. It was it was super fun
23:21Exactly. We heard about your relationship with your mom and just you know female entrepreneurs and female
23:28Medical practitioners as a whole. I want to know more what you're doing for that
23:35Initiative and
23:36How are we taking care of women nowadays in the medical industry?
23:40Like is there more attention being paid to women?
23:43so the an interesting thing that I am I mean my suffers me and
23:48My director of operations miss Lubna are sitting and having a conversation about after the being she and Gulf News event
23:55Was that there were like there's a few
23:59Issues that we're hearing being highlighted that we don't have thankfully in Gargash Hospital
24:08Be it from the perspective of you know chances being given opportunities things like that
24:14In fact, we promote that I have some staff over here that started like they say from the bottom now, they're here
24:20Yeah
24:21And it's because we truly believe in and what they are capable of especially from from I'm talking about from the female
24:29Gender, I don't see a big difference to be honest when it comes
24:33It's it's on merit. I find merit very important. I am having a push on that because I know that women have more to prove
24:41You try to end up giving that opportunity sometimes. It's an interesting one that we had that day was about
24:50Mentoring
24:51You know and I've given the opportunity a few times to to mentor some some individuals
24:56But you have to be a proactive mentee. Mm-hmm. And if that doesn't happen, I'm very I'm very candid, you know
25:03And I tell them look this is what I think you need to be doing and sometimes
25:06Criticism is a difficult thing for us women to take of course
25:09We are so used to it being a negative thing that we forget that criticism is also a positive thing
25:15It can be constructive
25:16Yes, you know and I don't find myself as a rude or abrasive individual when I tell them what I think of what's going on
25:23So then you you have avoidance you have all of those, you know, the steps that come out. Yes. Yes, but you know
25:27Alhamdulillah, it's not been something very common that we're seeing within our organization as I had mentioned before that, you know, we have
25:3460% of our workforce is women. I would like to see it grow
25:39As I said, we're talking about growing. We're in the healthcare industry when you're talking about nursing alone
25:44That's your largest body, right? And they tend to be majority nurses
25:47Although we do have male nurses because they are very important. Yes, they are they are
25:52But you know, I would like to end up when I'm doing when I was talking about expanding more of the subspecialties
25:57Hopefully looking into it from a from a female
26:00Angle, you know, but again merit is very important. And if you're providing a certain standard of care
26:07that push needs to come from the from the from the
26:11The training facilities training institutes and I think there's a big push in the UAE when it comes to that like we look at the DHA
26:19Regulations and you know how they're trying to push when it comes to training
26:24Graduates and things like that and we're hoping ourselves to become licensed for that
26:29But for the time being we're not then I can end up looking at it from a different angle. Yes
26:33Yeah, exactly. I'm excited for that. But for the time being because of the size and
26:37Things like that licensing. Yes, of course
26:39Yeah
26:39So that's actually a really good transition because my next question was gonna be like where are you?
26:44Hoping to expand with their gosh, so what are the areas of expansion again looking into some of the subspecialties, you know
26:51Like that again support what we already have existing
26:54I want things that would better what I already have when you look at investment nice
27:00You look at investments. You're looking at thank you when you're looking at investments
27:04You're looking at it from different angles, but why just jump the gun and say, you know
27:08I'm gonna open a whole new department your department already has so many subspecialties
27:12I can go to that also goes into technology as well. Right so having that kind of
27:17Growth, I'm looking at it from that perspective
27:19Potentially towards the end of the year
27:23As far as a physical expansion right now, maybe no idea I'm going to
27:30You have such a busy schedule we actually came in
27:34Everyone like hustling and bustling and everyone's like
27:37I
27:38Know so many people were already in your office, so I won't take too much of your time
27:43But my last question is what's in the future for you as a female CEO in the medical industry
27:51You know
27:52With a glow in her eyes
27:53so there's there's a few things that I was it's it's been in my mind that I wanted to target is that I want to
28:00grow more within our
28:03Social responsibility aspect
28:05I'd really hope that we can go a bit further than what we already have existing as some of the
28:09Activations that we have and also from our environmental aspect. Mm-hmm
28:14So I'm really pushing for the paperless initiative. I'm really pushing
28:18We already have like for example solar panels and things like that. I like
28:22Our CSSD machine is it's one of those that uses the minimum amount of water, but there's so many other steps
28:28I would like to get a lead certification at some point
28:31Hopefully you've got so many responsibilities as a business owner. Yes, and
28:35And and running a business so it's very important to be able to hit certain targets
28:40So other than of course the ongoing health care aspect
28:43There are so many other responsibilities that we have to the people around us
28:46Yes, and to the environment that we are being able to live in
28:50Yes, so I think that that's very important and people tend to forget about that. Yeah, and we're in a very heavy
28:56Consumable slash waste
29:01Heavy industry. Yeah, and you know a lot of the ways for example, you could buy a waste that there's nothing you can really do
29:06About that, of course, but there's so many other things that we can counterweight, you know, like by management
29:11Changes and as well as IT changes. So we're looking into that aspect. I like that
29:15We tend to overlook the environmental aspect very everything in our lives like not just in a business
29:20But yeah, it is super important and we're trying to make sure that we're doing the right things
29:24In a business, but yeah, it is super important and we take it for granted
29:27But if we want to, you know sustain it for the generations to come we have I'm saying again, that's your patient
29:33That's your client. Yeah, it's your sons. It's your daughter. Yes. Yes. Yes. Okay last question your advice since we were talking about
29:41women and female driven, you know
29:44Female driven entrepreneurs in the in in in several industries. What's your advice for your daughter?
29:50What is the one piece of advice you would give your daughter never say no, okay never say no so many opportunities
29:57Come and you just say I get nervous
30:00Hmm. Yeah, the nervous is good. That means that you actually are worried to fail
30:04Yes
30:05When you're worried to fail or from failures are worried to fit worried from failure or failing of something
30:10That means it it has some value to you
30:13So don't ever really say no to opportunities that arise
30:17Be it something that is completely out of what you were thinking that you were going to study or you were going to do or
30:22You were gonna paint or you were gonna draw or you whatever it is
30:26Don't say no try it. Hmm from there. You end up discovering different facets about yourself
30:30We are so multifaceted as human beings. We tend to forget. I'm not just a CEO. I'm not just in healthcare
30:36I'm not just in this you have so many facets, especially as women
30:40That one may actually give to the others facets, you know
30:44Like each face will give to the other one would will promote or shine something new will shine
30:48Yeah, so that's I always say, you know, I'd never say no
30:51You never know what that no could have stopped you from growing from that. I like that. I like that and the nerves
30:57I love that you mentioned the nerves the nerves can actually be a driving for 100% 100% actually drive you to success
31:03Thank you. Thank you so much
31:05I can go on and on but I know you're busy. So I'm gonna let you go. I don't know why my room is so hot today