• last month
A dad with facial palsy says he was made to feel like a criminal after McDonald's staff called police on him - because they thought he was drunk.

Craig Brown, 46, was left stunned when an 'overwhelming' number of police vans swooped at the drive-thru as he waited almost an hour for food.

He had paid for two chicken mayo sandwiches, a burger and three hot chocolates when six officers ordered him from his car at around 1am last Sunday (6/10).

Workers at the fast food branch in Blackpole, Worcester, had called police believing the dad-of-five was drunk and had been smoking cannabis.

But tests confirmed he was completely sober and then - to add insult to injury - McDonald's handed him his food which was now stone cold.

A McDonald’s spokesperson said: “At McDonald’s, we are committed to being a responsible neighbour and contributing to the safety and well-being of the communities we serve.

"It appears that in this instance, although our team’s intentions were well-meaning, their judgment was incorrect, and for that we would like to apologise to the customer.

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Fun
Transcript
00:00Hi, I'm Craig Brown. I suffer from Bowels Palsy. I've had it for about 5 years. I went
00:08to McDonald's early hours Sunday morning expecting to get some food because I was hungry. I got
00:14a lot more than I bargained for. I had a bit of a long wait in the queue. It was nearly
00:2145 minutes and when I got to the pay-in window, they took my money, got my order wrong and
00:29after I eventually got my order right, got to the next window to collect the food, they
00:36gave me some hot chocolates which was part of my meal. They asked me to park up because
00:44obviously they were delaying me. They had until the police arrived, which they actually
00:49called the police on me and accused me of being drunk and on drugs, which I clearly
00:55have never smoked all my life and I very rarely drink, so I wouldn't definitely not
01:00drink when I was driving. That was a bit of my ordeal in McDonald's.

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