Police swoop on McDonald's after staff mistake man with facial palsy for a drunk
A dad with facial palsy says he was made to feel like a criminal after McDonald's staff called police on him - because they thought he was drunk.
Craig Brown, 46, was left stunned when an 'overwhelming' number of police vans swooped at the drive-thru as he waited almost an hour for food.
He had paid for two chicken mayo sandwiches, a burger and three hot chocolates when six officers ordered him from his car at around 1am last Sunday (6/10).
Workers at the fast food branch in Blackpole, Worcester, had called police believing the dad-of-five was drunk and had been smoking cannabis.
But tests confirmed he was completely sober and then - to add insult to injury - McDonald's handed him his food which was now stone cold.
A McDonald’s spokesperson said: “At McDonald’s, we are committed to being a responsible neighbour and contributing to the safety and well-being of the communities we serve.
"It appears that in this instance, although our team’s intentions were well-meaning, their judgment was incorrect, and for that we would like to apologise to the customer.
Craig Brown, 46, was left stunned when an 'overwhelming' number of police vans swooped at the drive-thru as he waited almost an hour for food.
He had paid for two chicken mayo sandwiches, a burger and three hot chocolates when six officers ordered him from his car at around 1am last Sunday (6/10).
Workers at the fast food branch in Blackpole, Worcester, had called police believing the dad-of-five was drunk and had been smoking cannabis.
But tests confirmed he was completely sober and then - to add insult to injury - McDonald's handed him his food which was now stone cold.
A McDonald’s spokesperson said: “At McDonald’s, we are committed to being a responsible neighbour and contributing to the safety and well-being of the communities we serve.
"It appears that in this instance, although our team’s intentions were well-meaning, their judgment was incorrect, and for that we would like to apologise to the customer.
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FunTranscript
00:00Hi, I'm Craig Brown. I suffer from Bowels Palsy. I've had it for about 5 years. I went
00:08to McDonald's early hours Sunday morning expecting to get some food because I was hungry. I got
00:14a lot more than I bargained for. I had a bit of a long wait in the queue. It was nearly
00:2145 minutes and when I got to the pay-in window, they took my money, got my order wrong and
00:29after I eventually got my order right, got to the next window to collect the food, they
00:36gave me some hot chocolates which was part of my meal. They asked me to park up because
00:44obviously they were delaying me. They had until the police arrived, which they actually
00:49called the police on me and accused me of being drunk and on drugs, which I clearly
00:55have never smoked all my life and I very rarely drink, so I wouldn't definitely not
01:00drink when I was driving. That was a bit of my ordeal in McDonald's.