An investigation has been launched following a TikTok video that claimed rude service by personnel of the Immigration Department, says its director-general Datuk Ruslin Jusoh.
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NewsTranscript
00:00I have received a video from one of the customers who is in charge of the Putrajaya Immigration Department.
00:11Thanks to TikTok, we have conducted an investigation.
00:17I recommend a more thorough investigation.
00:20In this context, we want to see the involvement of those who were mentioned by the complainant.
00:29In the investigation process, we will take statements not only from the complainants,
00:37but also from other officers in the department.
00:40In this context, the complainant mentioned the WISA department, right?
00:44We will take all the statements from them.
00:47We will investigate if there are any violations or violations of the rules and regulations.
00:55We will take action.
00:58Is there anyone in charge of TikTok who will be called for an investigation?
01:05I have asked the PRO department to investigate if there is a need.
01:14We will investigate if there is a need.
01:16Right now, our focus is to get the statement from our officers.
01:23If there is a need, we will investigate if we need to call or not.
01:28So far, if there are any complaints from the public about the violation of the immigration regulations,
01:38is there any hotline or medium to complain?
01:43There are many ways to complain.
01:45We have public relations.
01:49There are complaints made through the SISPA system.
01:52There are complaints made through emails.
01:55Many complaints are sent directly to me.
01:58Because my emails can be accessed by the public.
02:00There are complaints that can come directly to our department.
02:03If they want, they can meet with our PRO.
02:06Our PRO will help to get the details.
02:09We will provide all the information.