Collaboration Software: Fulfill complex requests on time
http://www.ibm.com/software/lotus/sametime/?cm_mmc=agus_iteplotv-20090615-usitp300-_-n-_-sp-_-d Gabrielle Spaszewski explains how Dachser GmbH & Co. uses Lotus Sametime to ensure complex customer requests are met in a timely manner. The teams have adapted to the software very easily with nearly 100% positive user feedback.