What is Service CRM? | Kapture CRM
- 5 years ago
"In the customer service Game, you need to be available to your customers through multiple sources of contact. Kapture’s Service CRM software lets you personally connect with new and potential customers when they want, and how they want, helping you create meaningful conversations.
From a smartphone. To a website chatsystem. From a Laptop screen. To your phone. And even though Social Media, Self-service portals, communities and emails. Kapture’s Customer Service CRM software collects queries from all these channels and shuttles it straight into one single dashboard.
Map your customer journey from the time they first get in touch with you, to the time they make their first purchase, so when they need your service, using the service Customer service relationshipmanagement device agnostic tools.
The Machine driven AI, alerts you about customer service, even before the customer knows he needs your help. The Annual Maintenance contracts can track down warranty dates and alert you with tickets generated for a warranty or a free or paid service with ease.
Be prepared for every service request with Kapture's Mobility driven CRM. The cloud-based ticket management tools can store photos of products that need to be serviced to help you seamlessly keep track of spares, defective parts and much more. The knowledge base gives your agents access to frequently asked questions helping them improve their FCR’S.
For More Videos Please Visit Us @ https://www.youtube.com/channel/UCRX8fG7G_4izEofoqVF0smg/videos
"
From a smartphone. To a website chatsystem. From a Laptop screen. To your phone. And even though Social Media, Self-service portals, communities and emails. Kapture’s Customer Service CRM software collects queries from all these channels and shuttles it straight into one single dashboard.
Map your customer journey from the time they first get in touch with you, to the time they make their first purchase, so when they need your service, using the service Customer service relationshipmanagement device agnostic tools.
The Machine driven AI, alerts you about customer service, even before the customer knows he needs your help. The Annual Maintenance contracts can track down warranty dates and alert you with tickets generated for a warranty or a free or paid service with ease.
Be prepared for every service request with Kapture's Mobility driven CRM. The cloud-based ticket management tools can store photos of products that need to be serviced to help you seamlessly keep track of spares, defective parts and much more. The knowledge base gives your agents access to frequently asked questions helping them improve their FCR’S.
For More Videos Please Visit Us @ https://www.youtube.com/channel/UCRX8fG7G_4izEofoqVF0smg/videos
"