Kapture Contact Center Management - Call Center Management System
- 5 years ago
"When Customers call the helpline number for a quick resolution to their queries - what can be putting off is a really long waiting time.
Kapture CRM’S Call center management software allows you to quickly sort out escalations, answer queries, and manage orders all from a unified dashboard helping you create a seamless call center experience that leaves your callers smitten.
The Call Center Management software lets you keep track of all the answered and unanswered calls from its unified dashboard. What’s more? It lets you view all the past tickets raised by you caller – so that you can effectively sort out their issues in just a few minutes.
If companies have a third party cloud telephony integration or a third party order management system – Kapture allows you to seamlessly integrate this software into the central dashboard of the call centre management system - so your agent can get all the required information from a single screen instead of going through multiple windows.
The Call Center Management system also comes loaded with A ‘Knowledge Management System’ where you can upload unlimited articles and FAQ’s which your agents can easily refer - to resolve queries, manage orders, and resolve escalations faster by reducing the average call handle time.
The Call Center Software also allows you to add notes to your calls as you speak. While on call you can also send attachments, emails, SMS as well as update the disposition status of your callers’ tickets immediately. You can also create a sub-ticket within the same query – to update your data on what the current status of an old ticket is. The Call Center chat support feature also lets you respond to queries generated from the chat tool on your website directly from your Unified Dashboard itself.
To create an effective training ground for your agents - Kapture’s Call Center Software quality management tool allows users to capture and review all their agents’ performances by Recording and monitoring all the calls that agents take. This provides helpful feedback for better customer interactions.
Kapture makes it easy for you to delight your customers by facilitating faster resolution and shorter call waiting time helping you create a seamless customer experience in just a few minutes.
For More Videos Please Visit Us @ https://www.youtube.com/channel/UCRX8fG7G_4izEofoqVF0smg/videos
"
Kapture CRM’S Call center management software allows you to quickly sort out escalations, answer queries, and manage orders all from a unified dashboard helping you create a seamless call center experience that leaves your callers smitten.
The Call Center Management software lets you keep track of all the answered and unanswered calls from its unified dashboard. What’s more? It lets you view all the past tickets raised by you caller – so that you can effectively sort out their issues in just a few minutes.
If companies have a third party cloud telephony integration or a third party order management system – Kapture allows you to seamlessly integrate this software into the central dashboard of the call centre management system - so your agent can get all the required information from a single screen instead of going through multiple windows.
The Call Center Management system also comes loaded with A ‘Knowledge Management System’ where you can upload unlimited articles and FAQ’s which your agents can easily refer - to resolve queries, manage orders, and resolve escalations faster by reducing the average call handle time.
The Call Center Software also allows you to add notes to your calls as you speak. While on call you can also send attachments, emails, SMS as well as update the disposition status of your callers’ tickets immediately. You can also create a sub-ticket within the same query – to update your data on what the current status of an old ticket is. The Call Center chat support feature also lets you respond to queries generated from the chat tool on your website directly from your Unified Dashboard itself.
To create an effective training ground for your agents - Kapture’s Call Center Software quality management tool allows users to capture and review all their agents’ performances by Recording and monitoring all the calls that agents take. This provides helpful feedback for better customer interactions.
Kapture makes it easy for you to delight your customers by facilitating faster resolution and shorter call waiting time helping you create a seamless customer experience in just a few minutes.
For More Videos Please Visit Us @ https://www.youtube.com/channel/UCRX8fG7G_4izEofoqVF0smg/videos
"