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00:00We've recently introduced a ban on smoking throughout our premises, that includes the garden as well.
00:09We've done this for the comfort of the majority of our customers, the overwhelming majority of whom are non-smokers.
00:21Also, the majority of our customers eat in our pub, including in the garden.
00:29So it's quite unpleasant for them to have smoke drifting over them from smokers, unfortunately.
00:40It only takes one smoker to affect possibly a dozen people or even more, making their experience less comfortable than it would other be.
00:54I think overall we'll probably gain customers. Certainly the customers, once again the majority of customers, will enjoy their experience more without the smokers.
01:10And it's the majority of our customers that I have to look after, rather than the minority.
01:16If the majority of customers were smokers, I might be thinking differently, but I have to look after the majority.