The Japanese airport that says it never loses a bag

The Manila Times

The Japanese airport that says it never loses a bag  Kansai International Airport in Japan can't be held responsible for the less superlative performance of airlines or other stops on a traveler's journey, but it claims its handlers never lose a bag. In 30 years of operation, the airport serving the region around Osaka and Kyoto says it has never lost a suitcase, a set of golf clubs, a stroller or anything in fact -- a feat its employees humbly shrug off as nothing special.   AFP VIDEO  Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribe    Visit our website at https://www.manilatimes.net    Follow us:  Facebook - https://tmt.ph/facebook  Instagram - https://tmt.ph/instagram  Twitter - https://tmt.ph/twitter  DailyMotion - https://tmt.ph/dailymotion    Subscribe to our Digital Edition - https://tmt.ph/digital    Check out our Podcasts:  Spotify - https://tmt.ph/spotify  Apple Podcasts - https://tmt.ph/applepodcasts  Amazon Music - https://tmt.ph/amazonmusic  Deezer: https://tmt.ph/deezer  Tune In: https://tmt.ph/tunein   #TheManilaTimes #tmtnews #kansai #japan #airport #kansaiinternationalairport

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01:30The Kansai International Airport is an airport with very, very few connecting passengers.

01:42Most of the passengers using in and out of Kansai with very few connections, so it's

01:47much easier of course to not lose luggage when you don't have connections.

01:52But it's not only this, it's also due to our systems and most importantly to the staff

01:59of our company, but also the staff of the airlines, the staff of the ground owners,

02:03all this community makes this possible and we are really proud of this.

02:06You know the rate is quite low, if you think about the passenger volumes that we have,

02:12you know 6.9 bags being mishandled is a very low figure.

02:16You know back if we think about a decade ago we were in double figures and now we're into

02:21single figures.

02:22Bags normally if they're mishandled is normally delayed and that's more to the complex processes

02:28of transfer.

02:29So going from airport to airport like a point-to-point with no transfers, bags are very rarely mishandled

02:34or lost.

02:35The complexity really comes in the transfer process where you know passengers have short

02:41connection times and they're trying to get from one flight to another and sometimes a

02:44bag just physically can't make that because of the complexity and the time.

02:48So where you see kind of human error or where you see these mishandling errors is where

02:53the airport has not used technology.

02:56So where they're doing manual processing so you know they're relying heavily on the humans

03:02to process the bags.

03:03Like I said once you introduce technology and automation and that digitalization that

03:08error rate significantly reduces.

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