Nagpadala ng mga gadgets si Nicko Rosales gamit ang isang delivery app. Pero hindi ito natanggap ng recipient dahil tinangay umano ito ng delivery rider. Alamin ang buong detalye.
Panoorin ang video sa #Resibo
Panoorin ang video sa #Resibo
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00:00On another occasion, he was booked for delivery
00:04Suddenly, he fell down on the other side of the house
00:07It's been 6 hours, 8 hours, up to 10 hours, he's gone
00:12Just like Jarmin, Niko was also a victim of the same delivery service provider
00:17On August 14, Niko booked a rider to deliver to his brother in Quezon City
00:22The laptop and some gadgets that are worth more than 25,000 pesos
00:28When he arrived, I opened the bag to show him the laptop
00:33Because if I don't show him the item, he'll turn his back on me
00:37From their house to the drop-off location, it will only take less than 30 minutes by bike
00:43But!
00:44I saw his location in the delivery app
00:47It's in Mayfairview, Bantang, Caloocan
00:51Out of way, the rider still answered
00:54He said, sorry, I'm almost there
00:56The map is not accurate, sir
00:59It's been 6 hours, 8 hours, up to 10 hours, he's gone
01:05When Niko realized that he might be a victim of a scam
01:09He noticed in the CCTV footage
01:11That the bike was different from the bike that was registered in the application
01:16When I got to the CCTV, the bike was different
01:20He even tried to call the rider who got his order
01:25But!
01:26He didn't contact him
01:28I hope in the delivery app that I entrusted my item
01:31I hope you give protection to your customer
01:34That the item we entrusted to you came to us
01:38Because it's not a joke sometimes what we send
01:41In an investigation conducted by RACIBO
01:43Why is it like a scam
01:45This kind of case of loss of parcels or delivery
01:48That can't reach their destination
01:51We discovered these social media posts
01:54Where the account of the riders of this delivery and logistics company is being sold
02:02Now, let's find out
02:04Does he have a connection to this
02:06Or is he using the account he's selling
02:09To deceive the customers
02:14To clarify and answer the questions
02:16That are being raised by people like Charmin and Niko
02:18We tried to get a certificate from the so-called delivery service provider
02:23But!
02:24They didn't release a certificate
02:26According to them, their priority is the protection of their customers
02:30They also added
02:31They will continue to improve the security features of their application
02:36RACIBO reached out to the Department of Trade and Industry
02:39Which is in charge of the protection of consumer rights
02:42They promised to investigate the incident
02:45And the company and partner drivers have a right to be punished
02:48If there are violations
02:51Or if the delivery service provider's system lacks
02:56Remember RACIBO
02:58And become an authority
02:59Ensure the details of the driver or rider who will receive our parcels
03:03And be vigilant in every delivery booking that we do
03:19Thank you for watching
03:21To follow the complaints solved by RACIBO
03:26Just subscribe to the GMA Public Affairs YouTube channel