(Adnkronos) - “E’ la combinazione tra tecnologia e professionista che farà fare il salto di qualità nella relazione banker-cliente”. Sono le parole di Gian Maria Mossa, amministratore delegato di Banca Generali, a margine dell’incontro con gli studenti "Ricette di Innovazione", il digital come nuovo paradigma di comunicazione e servizio: l’evoluzione nel calcio-media, formazione e servizi economico-finanziari, organizzato dall’Università Bicocca.
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00:00Today we are here in Bicocca to focus on young people, the role of the new generations and technology,
00:13which never, like today, could determine a paradigm shift and a resumption of productivity.
00:19In an economy that has suffered a bit in our country, it is a role that young people must find themselves in
00:25in order to push and enter the economy.
00:27This means that if we can get different services, different sectors to dialogue,
00:32always focusing on young people and technology, we will be able to do it.
00:35It is clear that the digital, the amount of data we have and the ability to elaborate
00:40means that everything that is standardization, standardization, representation of economic or financial information
00:47must be left to the machine.
00:49The interpretation of this information and the personalization on complex realities,
00:53which are the family and patrimonial structures of our customers,
00:57then requires the professional.
00:59It is the combination of technology and professionalism that will make the leap of quality in the relationship between bankers and customers.
01:06First of all, we have to involve young people.
01:08We are discussing the traditional structures of Fairbank.
01:13We have launched specific hackathons, one on data and one on AI.
01:17We have created a young project where we share testimonials
01:20to be with positive contamination factors within the company.
01:24And then there is the issue of being able to teach and make a cultural change in everyday life.
01:30So, daily, small AI experiments to simplify life and improve the productivity of all employees.