Panayam kay Atty. Cherryl Carbonell ng DTI ukol sa Consumer Welfare Month sa Oktubre.

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Panayam kay Atty. Cherryl Carbonell ng DTI ukol sa Consumer Welfare Month sa Oktubre.  For more news, visit:  ►https://www.ptvnews.ph/  Subscribe to our DailyMotion Channel: ►http://www.dailymotion.com/peoples-television-incorporated  Subscribe to our YouTube channel: ►http://www.youtube.com/ptvphilippines  Like our Facebook pages: ►PTV: http://facebook.com/PTVph  ►Rise and Shine Pilipinas: https://www.facebook.com/riseandshinepilipinas  Follow us on Twitter:  ►http://twitter.com/PTVph  Follow us on Instagram: ►https://www.instagram.com/ptvph  Watch our livestream on:  ►http://ptvnews.ph/livestream/ ►https://www.dailymotion.com/PTVPhilippines  Watch our News Programs, every Mondays to Fridays  Rise and Shine Pilipinas - 6:00 - 8:00 am Bagong Pilipinas Ngayon - 12:00 - 1:00 pm Sentro Balita - 1:00 pm - 2:00 pm Ulat Bayan - 6:00 pm - 7:00 pm PTV News Tonight -  9:30 pm - 10:30 pm  Saturday & Sunday: ►Ulat Bayan Weekend - 6:15 pm - 7:00 pm

Transcript

00:00Consumer Welfare Month, in October, we will have a discussion with Atty. Sheryl Carbonell,

00:06OIC Director of Consumer Protection and Advocacy Bureau of the Department of Trade and Industry.

00:11Atty. Carbonell, good afternoon.

00:15Good afternoon to you, Ms. Tueng, and listening to you.

00:19Atty., what is the theme of the Consumer Welfare Month celebration this year?

00:25This year, our theme is Be Smart, Assert Your Consumer Rights.

00:30We want to give importance to being informed, knowledgeable, and watchful of our consumers.

00:40We will give importance to our eight basic consumer rights,

00:44such as the right to basic needs, right to safety, right to information,

00:49right to choose, right to consumer education, right to a healthy environment,

00:54right of representation, and right to redress.

00:58What other programs and activities are you preparing for the celebration of Consumer Welfare Month?

01:07What we will do, Ms. Tueng, is that every week, we will be presenting rights.

01:13For example, for week one, this is about basic needs.

01:17What are our primary needs and the right to choose?

01:24We have discount caravans and this will be done nationwide.

01:28This is new.

01:31We have a partnership with our retailers.

01:33They will offer discounts or promos throughout Consumer Welfare Month, throughout October.

01:42Of course, we will also have the presence of the President

01:47because this is also about the basic needs of our consumers.

01:52For the second week, this is about the right to safety.

01:55This is also where we celebrate National Standards Week.

01:58We will give importance to the right to choose certified products.

02:06There are Philippine Standard Marks and Import Commodity Clearance Marks.

02:12We will also have a Product Standard Showcase.

02:15We will show you what these products are,

02:18such as appliances, helmets, and Christmas lights.

02:21That is what you can see in this fair.

02:25We will also have destruction or destruction of uncertified products this week.

02:35In the third week, we will celebrate the right to a healthy environment.

02:40DTI and its regional offices will have various environmental activities

02:48such as tree planting, coastal cleanup, and pet bottle collection.

02:53This depends on the location and what activities can be held there.

03:00That is what they will adopt.

03:02In the fourth week, this is about the right to information, consumer education,

03:08representation, and redress.

03:10There are many activities that our regional offices have prepared,

03:15such as Quizbee, contests like spoken poetry, songwriting, music,

03:22video, and short film competition.

03:25You can look forward to that.

03:26Of course, we will also have business education seminars.

03:30This is where we share with our businessmen new or even old laws

03:39to improve their compliance with our fair trade laws.

03:44We will also give recognition to businesses that adopt responsible business practices.

03:58In the last week, since it will be held in Ondas,

04:02this is what we have prepared for Ondas.

04:06Ma'am, in all these programs, is it simultaneous in the whole country,

04:11here in NCR and in all regions?

04:13What is the highlight of Consumer Welfare Month?

04:17Actually, it is not simultaneous like home dates.

04:22In just one week, those are the activities that we will do simultaneously

04:30in the head office and in the regions.

04:33Our highlight activity for this month is our culmination activity

04:39where we will introduce our businesses that adopt responsible business practices.

04:48Of course, we will also have a consumer forum where we will discuss new issues

04:54related to consumer protection.

04:56I forgot to mention that we will have a kick-off activity on September 30.

05:02This is a dance fitness.

05:03We will have a dance fitness at 7 in the morning.

05:09That is Nina and Asakwe.

05:13In those activities, where will we see the schedule

05:17so our countrymen will know where they will go and on what date?

05:23Ma'am, we will post on our social media accounts, DTI Philippines and DTI Consumer Care

05:30for the various activities.

05:33They can also go to our DTI offices and regions.

05:38They also have information materials there for them to know our activities

05:44for the whole month of October.

05:47And since we are celebrating Consumer Welfare Month this October,

05:53what are the steps of DTI to promote consumer awareness and information related to it?

06:03Thank you very much, Ma'am Nina, for this question.

06:05We have a lot of programs to promote the awareness of our consumers about their rights.

06:14Our radio program is there every Saturday.

06:18We also have a weekly webinar every Tuesday at 10 a.m.

06:23where our consumers can ask their concerns about the topic they are discussing.

06:30For example, scams.

06:33They can ask questions directly.

06:36For example, about financial transactions.

06:40We also have business education seminars like the one I mentioned earlier.

06:44Here, we are the ones who approach businesses and tell them what the new rules are.

06:52For example, the survey.

06:55It's new.

06:56So, we need to give orientation to our VEPO sellers.

07:01How should it be sold?

07:04What are the prohibitions?

07:05Also, the discounts for seniors and PWDs,

07:11especially the 5% discount for basic necessities and prime commodities.

07:17Last year, we had a partnership with other government agencies and the private sector

07:24where they gave us free space to distribute our communication materials

07:32to e-billboards and other areas like transport terminals.

07:39So, ma'am, aside from what you have mentioned,

07:42what are the most common complaints that DTI is receiving right now?

07:46And how are these complaints addressed by DTI?

07:49Is it only you who are receiving complaints or are you also receiving complaints from our hotline 8888?

07:57There are many complaints from 8888.

08:00Actually, DTI has a No Wrong Door policy.

08:03So, any kind of consumer complaint can be given to us.

08:07It's up to us to refer it to a particular department if it's necessary.

08:14So, the top three, I guess.

08:17Number one is the damaged products that were purchased.

08:20For example, the warranty.

08:22We give them advice to exercise their warranty.

08:30Number two is the ORCR in the LTO.

08:34So, this is what we refer to as LTO.

08:37Aside from the abuse or harassment that the dealer did to the buyer.

08:48Number three is the deceptive, unfair, and unconscionable sales acts.

08:53So, these are the deceptive acts.

08:55For example, they told you that this is a brand

08:59but when you received your order, it turned out to be second-hand.

09:04Or they told you that it's original but when it came to you, you found out that you bought a fake one.

09:10So, these are the kinds of complaints.

09:15We try to get them to comply through mediation.

09:19And if they don't comply, then it will go up to the adjudication level of DTI.

09:26Ma'am, will you have an inspection in the shopping areas?

09:30Especially during Christmas.

09:31Some of our countrymen are just starting to buy in October.

09:36Yes.

09:37Our price monitoring and enforcing of product standards is regular.

09:46Actually, for last week, it's really for preparation for UNDAS.

09:50We will monitor the price of flowers and candles at the same time.

09:57We will also monitor the basic necessities and prime commodities.

10:02That's it, ma'am.

10:05Okay.

10:06Do you have a message for our countrymen?

10:10Yes.

10:11Our message to DTI is that we should be united and united

10:15because we are all consumers.

10:17So, just look at our social media pages for the schedules of activities.

10:22DTI Philippines and DTI Consumer Care.

10:25Let's know our rights as consumers.

10:28Let's be knowledgeable and watchful consumers.

10:31That's number two.

10:32Number three, let's take care of ourselves.

10:35Let's not buy uncertified products.

10:38If possible, let's go to the IPS mark and ICC mark.

10:44And if we will buy online, let's go to the platforms with return and redress mechanism

10:50to make sure that our rights will be protected.

10:55Okay.

10:56Thank you very much for your time, Atty. Cheryl Carbonell,

11:00OIC Director of Consumer Protection and Advocacy Bureau of the Department of Trade and Industry.

11:07Thank you very much to you too, Ms. Queng and Ms. Ninia.

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Transcript

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