Following recent amendments to the enhanced Malaysian Aviation Consumer Protection Code 2016 (MACPC), which took effect on Monday (Sept 2), airlines are now required to refund any carbon fees charged to passengers if they request a full ticket refund.
Transport Minister Anthony Loke informed the media on Thursday that while these fees are not mandatory, it is up to each airline to decide whether to impose them.
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Transport Minister Anthony Loke informed the media on Thursday that while these fees are not mandatory, it is up to each airline to decide whether to impose them.
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NewsTranscript
00:00What is meant is carbon charge. Carbon charge is not mandatory, it is optional.
00:10We allow that framework by the aviation companies.
00:14What is happening now is that the aviation companies have a voluntary regime.
00:19It means that every time you board a flight, you can choose whether you want to contribute or donate for this carbon offset.
00:27But we know that most of the passengers do not choose that option.
00:33So there are aviation companies that feel that if they want to go to KOSIA, the cost that needs to be paid is very high.
00:41So they want to start a levy or carbon charge to the passengers.
00:47But they will start with a very low rate.
00:51But I want to make it clear that it is not mandatory by the government or the Ministry of Transport.
00:57It is up to each aviation company.
01:00So every aviation company has their own strategy.
01:03Some will launch, some may not, and so on.
01:07So it is up to the aviation companies to make their own announcements or strategies.
01:13What we have done in our Consumer Protection Code is that if an aviation company collects the carbon charge,
01:22the carbon charge must be refunded.
01:28So that is what we have done.
01:30To ensure that what they have collected must be paid.
01:37And if there is a refund, that part must also be refunded.
01:42Next, we also want to ensure that what they have collected is really for KOSIA.
01:47It cannot be for their profit or cost of operation.
01:51They must use the carbon charge to pay for carbon credit and so on.
01:55And carbon credit, as you said, will be available in Malaysia.
01:59So that is very important.
02:01So it is not a mandatory charge by the government.
02:04We allow the airlines to adopt their own strategies.
02:07But if they pursue or they decide to collect carbon fee from the passengers,
02:15then there is a mechanism.
02:17If there is a refund, that portion must be refunded to the passengers as well.