Services from airlines to healthcare, shipping and finance were coming back online after a mistake in a security software update by CrowdStrike sparked global computer systems outages on July 19.
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00:00Services from the airlines and healthcare to finance sectors were gradually restored online on Saturday following a global IT outage the day before.
00:11After the outage was resolved, companies were dealing with backlogs of delayed and cancelled flights and medical appointments, missed orders and other issues that could take days to resolve.
00:23Businesses also face questions about how to avoid future blackouts.
00:28But this is heavy. At least four hours to cross. I'm going to do it.
00:35It's strange that so much advanced science that is here in the United States has not been able to fix this problem. It's incredible.
00:58It's invisible when you're flying. It's simple. So I'm here to accept what's going on because that's just part of the world.
01:07If there are no digital connections, then of course you have no contact with the airlines.
01:13That is, this is now being regulated step by step. Passengers have to contact their airlines.
01:18The airline also informs and only the airline can tell you whether flights have been canceled or not.
01:22But as I said, since everything is digital, it is a consequence that it unfortunately takes a long time with the information.
01:29Friday's outage was caused by a security software update glitch by CrowdStrike.
01:35The company's CEO, George Kurtz, said the incident was not a cyber attack, as it only involved a defect found in a Falcon content update for Windows hosts.
01:45He said the Mac and Linux hosts were not impacted.
01:49He said CrowdStrike is working closely with its affected customers and partners to ensure all systems are restored.
01:55CrowdStrike is an US$83 billion company with more than 20,000 subscribers around the world, including Amazon and Microsoft.