VettNews: Trust and Corrections
Do you have an up-to-date Complaints Handling policy on your website?
Could you be managing corrections more effectively?
How are you tracking the receipt and resolution of complaints or concerns about your content?
At this shop-talk session we hear from Paul Glader about best practice use of the VettNews Cx tool to simplify the management of complaints and strengthen trust with your readers.
Do you have an up-to-date Complaints Handling policy on your website?
Could you be managing corrections more effectively?
How are you tracking the receipt and resolution of complaints or concerns about your content?
At this shop-talk session we hear from Paul Glader about best practice use of the VettNews Cx tool to simplify the management of complaints and strengthen trust with your readers.
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Tech