• last year
I had to double check the numbers after testing the 2021 Toyota Kluger (Highlander), but a combined fuel use of 6.3L/100km (39mpg) left me stunned. For a big seven-seat SUV that weighs a little over 2000kg (just over 4400lbs), the fuel economy is pretty impressive! Paul Maric gets behind the latest addition to Toyota's SUV fleet.

Hardness tester results: https://docs.google.com/spreadsheets/d/121Auf6HGvaBqRToYcuAz94alin7Sw55SpOPECBDlnKE

Skip Ahead:
Intro: 00:00
Exterior 00:58
Interior 02:53
Infotainment 04:55
Safety Tech 06:35
Practicality 08:31
On the road 14:34
Verdict 22:21

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#review #toyota #kluger #highlander #hybrid
Transcript
00:00 G'day, I'm Paul. So one of the staples in the bigger SUV segment is the Toyota Kluger,
00:05 also known as the Toyota Highlander in some markets. This is a car that sells in big numbers
00:10 in Australia and it has finally received a big update. It also now comes with a hybrid, which is
00:16 first for Australia for the Kluger, and I'm pretty excited about that because of how good
00:20 the RAV4 hybrid is. This competes with things like, well, I don't know, it sits in the same
00:26 segment as a Santa Fe, but it's actually more sized like a Hyundai Palisade. So this is bigger
00:31 than some of the competitors in this segment. This one here is the Grande hybrid all-wheel
00:35 drive. It's priced at just over $75,000. Today we're going to do a detailed review of this car.
00:42 If you do want to skip ahead to other parts of this review, you can use the time codes up on
00:45 the screen there, or if you're on YouTube, just scroll down and use the chapters below.
00:49 And if you haven't done so already, make sure you subscribe to our channel so you can find out
00:52 every single time we drive something that sells really well in Australia.
00:56 Now let's talk exterior design. So you've got eight colours to pick from. Orbit Black is an
01:02 additional $675. Now what about the design itself? I think it's a really smart step forward. So the
01:09 last Kluger never actually looked that bad, and I think this has just a bit more of a classier
01:14 design to it. So you can see softer edges, a little bit more chrome, and because this is the
01:18 hybrid model, as you would know from our other Toyota hybrid videos, you get this blue background
01:23 on that Toyota logo. You've got that 3D sort of embossed piano black section up the front there,
01:29 and overall I think it just really has a nice appearance to it. Over here you have a set of
01:34 full LED headlights. It is a little disappointing this doesn't have matrix LED lights. For $75,000
01:39 you would think that modern technology like that would really be fitted here.
01:42 Let's jump over to the wheels. Over here you have a set of 20-inch alloy wheels. I think this is
01:49 quite a nice design. It's got that sort of brushed chrome look to it, and I think it really sort of
01:54 gives it that classy appearance. You've got a little bit of plastic wheel arch cladding here
01:58 on the sides. This certainly isn't an off-road model. You've got other Toyota vehicles that will
02:02 do off-road stuff, but I'll run you through some of the features they have fitted to this if you
02:06 do find yourself down on a dirt track once we're out onto the road. Alongside here you've got
02:11 another hybrid badge there, indicator built into the wing mirror with a little bit more of a chrome
02:15 highlight. You've got privacy glass roof rails, a panoramic glass roof here on the top spec
02:21 Grande model, and then come around to the back. Around here you've got more LED built into this
02:25 back section, but it is a little bit disappointing. They sort of went a little halfway with
02:30 things like the indicators and the reverse lights. These are incandescent globes, so I really think
02:34 they should just be going all out with LEDs. I don't know why they mix that technology. It really
02:38 is strange. Up the top there you have a shark fin antenna and then a little bit of a spoiler built
02:43 into the rear. Overall the design hasn't changed a great deal over the last generation, but I think
02:47 they have tidied it up nicely so that on this new platform it looks different enough and appealing
02:53 out on the road. So we are inside the Kluger. Let's kick off with the key. Here it is. So front
02:58 of the key, lock, unlock, boot, and then panic. Nothing on the sides there, but on the back you
03:03 have the Toyota symbol and Kluger as well. It's a proximity sensing key, and that is where your
03:09 push button start is. Okay, so big step forward from the previous generation of Kluger. You can
03:15 see here that the design has really, they've really beefed it up. You can see the American design as
03:21 well. So this car is really popular in the States, and I kind of feel that this has that American
03:25 vibe to it. I am spotting a lot of piano black though. Have a look at that. It is sort of all
03:31 over the place here, and then sort of down the sides there on the steering wheel as well. I don't
03:35 know why they persist with it, but it's there anyway. Now what about the materials? So yes,
03:40 they have gone to a lot of effort with the design, and for the most part they're actually pretty
03:43 good. So they've got that rubber with fake stitching up the top there, but randomly there
03:47 are some materials around the cabin like this that are just really hard plastic, and I don't know
03:53 why you would persist with that when the rest of this is quite nicely presented. But I do like down
03:58 here in these storage areas. It's got like this grippy padded surface to it, and then you have
04:02 drop downs as well to get cables through to charging ports. So that's all pretty cool. I do
04:07 like the wood grain. It is sort of old-school Toyota and glossy. Would have been nice to see
04:11 some open pore wood, but I think this is a nice addition to the car. Now what about the touch
04:15 points? So this centre console here, another rubber material, soft to the touch, same story with the
04:20 door. How soft are the materials? Well we've tested all of the main surfaces in this car with
04:25 our durometer. If you want to see how this compares to other cars that we've tested before, have a look
04:29 at the link in the description below. Finally, build quality. What's it like? Let's have a little
04:34 play here. I don't know, I did notice a rattle down there before when I was driving and had the
04:42 stereo cranked. This is all a bit sort of move around-y. Yeah, I don't know, this is built in
04:48 the States now, so perhaps that has something to do with it, but yeah, I don't know. Let's see how
04:54 it goes in a couple of years time. Now let's talk infotainment. This is going to be important because
04:58 you are using this car as a family car. You want all of the best gear that you can get. Well,
05:03 unfortunately, Toyota doesn't quite give you that, even in the top specification Grande model.
05:08 So while you do get a bigger 12 point something inch screen in the States, we're relegated with
05:13 this thing, which genuinely looks just a bit comical in comparison. It even looks like an
05:17 aftermarket system they've put in place here. It just doesn't look right. It's an eight inch screen,
05:21 it just looks too small for this area and surely in a brand new car, the top spec $75,000 model,
05:28 you would put the best infotainment system you can. It even then follows on to charging with
05:32 your phone. We don't even get wireless phone charging, which you do get in the States. So,
05:36 a little bit disappointing that they have shortchanged us there. But in terms of the
05:39 infotainment system itself, eight inch screen, you've got shortcut buttons on the side here.
05:44 It comes with AM, FM and DAB plus digital radio. You also have satellite navigation built into the
05:51 screen too, and smartphone mirroring as well in the form of Apple CarPlay and Android Auto.
05:55 Both of those systems are wired. I'll show you what Apple CarPlay looks like first.
05:59 So full screen integration, it works okay. It's just a tiny, tiny bit laggy as you flick through
06:05 the different screens there. And this is what Android Auto looks like. There you go, full
06:11 screen as well. Same sort of lagginess you can see there as I move my finger up and down, and it's
06:16 just a little bit slow to react. On the audio front as well, you also get an 11 speaker JBL
06:20 branded sound system. Now, ahead of the driver is another display. This here gives you a lot of your
06:26 trip computer information. It also gives you more information about the EV mode's fuel economy,
06:31 and then you can also go through to safety settings and navigation as well. Righto,
06:36 moving on to safety. So, autonomous emergency braking with pedestrian and cyclist detection.
06:42 You have a lane departure warning, a lane keeping assistant, blind spot monitoring built into the
06:48 wing mirror, rear cross traffic alert, and radar cruise control. Now, I will point out as well that
06:53 with the radar cruise control, there is like a lane assist feature where it holds the car in its
06:58 lane and I guess turns the steering for you as well. It started off working okay, but what I
07:04 noticed is as you get to light bends on freeways, sometimes it doesn't compensate enough for the
07:10 corner and what you end up doing is kind of pinballing through the corner. So, you'll come up
07:14 to like a right hander, it'll get really close to the left line, it'll then overcompensate by steering
07:20 too much towards the right, and then it hits the line on the right and then, I don't know, if you
07:24 were following the car, it'd look like you were drunk or something like that. So, I don't know,
07:28 that system really requires work and I just switch it off when I've got radar cruise control running.
07:32 Now, in terms of parking, you have front and rear parking sensors and a 360 camera. So,
07:37 let's see what that looks like. Quality is not amazing. It's pretty low quality. At night time
07:44 as well, it's quite hard to see out of. You do get those guidelines though with the steering and you
07:48 can see it gives you an indication of where your wheels are going to travel. Then you have a couple
07:52 of different views, a wide angle view and then a slightly narrower but larger view. So, look,
07:58 it's okay, it does the job, but I think that could be much, much better, especially for a car that's
08:02 brand new on a brand new platform. Now, quick interjection. The Kluger, it was previously only
08:08 available as a V6 in Australia and I think that ruled it out of a lot of customers because you
08:13 don't really want a petrol-guzzling V6 in a vehicle this size. A lot of people went for
08:17 diesel alternatives. Now that this is a hybrid and allegedly a very efficient one, we'll test
08:22 that out shortly, would you put this back on your shopping list instead of going for a diesel
08:27 if you ruled it out previously? Let me know in the comments section below. I'm keen to get your
08:30 feedback. Moving on to practicality, we'll start with our USB charge points. Family car, you want
08:35 to have plenty of USB charging and they have decked it out. So, down the front here you have a 12-volt
08:40 outlet, two 2.1-amp USB-A chargers and then a secondary USB-A slot for your smartphone mirroring.
08:47 Inside the centre console here you have another 12-volt outlet as well. So, really nicely featured
08:52 and it means you're going to be able to keep all of your devices charged. In terms of storage,
08:55 where are you going to put your phone? Well, your phone can easily live there in the cup holders.
08:59 You've got a slot up there, slot here, slot down here. This is where the wireless phone charging
09:04 would be in the American market, which we don't get. In terms of storage of the rest of your things,
09:10 our coffee cup fits in nicely down the front there. You've also got some teeth to hold it into place.
09:16 Let's see how it fits our water bottle. That fits in beautifully. We've got our Whopper water
09:22 bottle as well. It won't really fit into there. Let's see if it fits inside the doors. It doesn't
09:26 really fit into there very well. In terms of the actual storage compartments, you've got one down
09:31 here next to the driver's knee. A centre console here. This thing is enormous. So, you've got a
09:37 little tray for your coins but then goes down all the way. So, watch this. It'll make that bottle
09:43 completely disappear. I had a loaf of bread in here the other day standing upright. It gives you
09:46 an idea of how much room there is in there. Even that full bottle fits in nicely. Then, if we close
09:53 that lid, you have a glove box here as well. It easily fits your bottle in without any dramas. And
10:01 finally, you have a sunglasses holder up the top. Let's talk about comfort. So, you get three zones
10:07 of climate control. This is where you control everything. I quite like these switches. If you
10:11 ignore the piano black, they're pretty cool in terms of the way they work. One push of that
10:15 brings up all the displays. You've got heated seats and cooled seats for the first row. There's
10:20 an electric driver's seat adjustment with memory and then electric seat adjustment for the passenger.
10:25 You also get that pretty cool looking panoramic glass roof here as well. Then, in terms of the
10:30 seats, I think these look pretty cool. So, we've got those perforations for the cooling but the
10:34 design of them actually looks quite high-end and premium. So, for 75 grand, I guess you'd expect
10:39 that but I think they're a nice looking seat. Turn to the steering, you have both tilts and
10:44 reach adjustment. And let's do a reach test. I can't really reach that stuff while I'm driving,
10:50 just this side. But if you lean forward, you can grab it all. Okay, second row. This is where the
10:56 kids are going to be predominantly. And I tell you what, there is stacks of room back here. So,
11:02 let's start off with the basics. I have loads of knee room and that's with this seat being
11:07 pretty much all the way back. I have loads of toe room and headroom is pretty good. In terms of
11:12 connectivity, the kids have two 2.1 amp sockets down the bottom here for USB-A charging. Then,
11:19 in terms of storage, you have map pockets in the back of the seats. You have a center armrest here
11:24 with two cup holders. Try our bottle in there, that fits without any dramas. Fits nicely inside
11:30 the door too. We'll try a big bottle inside the door as well. Nope, that does not fit.
11:36 Then, on the comfort front, you have your third zone of climate control here. So, you can turn
11:40 that up and down and then select your fan speed too. Then, your air vents are built into the roof
11:46 here as well. Blinds, have a look at this. You have a set of blinds here to keep the sun out.
11:51 In terms of the seats, they move forwards and backwards in a 60/40. You can also recline as
11:58 well, which I kind of like. And by the way, the benefit of having the hybrid drivetrain is that
12:03 you don't get a massive hump here in the center if you were to have a mechanical driveline running
12:08 through the center of the car. So, as you can kind of slide over that with ease. And then,
12:12 if you do have little ones inside the car, ISOFIX points are on the two outboard seats,
12:16 and then you have three top tether points, one behind each of these second row seats.
12:20 Now, let's jump into the third row because I'm keen to see whether I can fit in there,
12:24 because I could fit in the Palisade. So, let's see what it's like here in the Kluger.
12:28 Okay, so kids, how are you going to get in and out? So, it's a simple pull of this handle,
12:33 drops the seat forward and then you slide it out of the way. So, it's pretty straightforward to
12:37 get the seats up. You just lift that and then lift the headrest. Same story on this side,
12:42 but what I'll do is just tilt that back a touch. There is a little grab handle as well if you need
12:47 it. All right, let's try and climb in. It's not really an adult-friendly spot to get in and out
12:55 of. Let me just reposition that a touch. So, as you can see here, it is pretty cramped here for
13:01 an adult. It's not like the Palisade where you actually have room as an adult to kind of stretch
13:06 out. You do get cup holders off to the sides here, but as far as I can tell, there are no USB points
13:11 here. You do get these air vents above your head and let's just see what it's like if I move this
13:17 back. Yeah, look, it's okay, but I don't know, I don't think I'd want to be spending too much time
13:24 here and getting in and out through that little gap is tricky to do for someone who's plus-sized.
13:31 Okay, let's talk about cargo space. It has a power tailgate. Wait for that to come up.
13:37 So, being a three-row SUV, you would think that you're going to be a little compromised in terms
13:42 of space, but it's actually not too bad back here compared to what some of these are. Under here,
13:47 you have storage for the cargo blind and you've got a little bit of extra storage if you have any
13:51 valuables. In terms of the space, it's around 250 litres and that's up to the window line.
13:56 I'll show you what it looks like with our bags in there. I'll be curious to see if we can actually
14:00 fit our luggage in. Yes, beautiful, excellent news. Now, if you do drop the third row,
14:07 show you what that looks like, that increases to around 550 litres and it's an almost flat floor.
14:15 I'll show you again what that looks like with our bags in. There it is. And again, that's 550 litres
14:21 up to the window line. If you do want that extra little bit of space, what you can also do
14:26 is fold the second row flat and that opens up the space to around 1100 litres, again,
14:33 only to the window line. So, we're on the road now in the Kluger Hybrid. So, let's start off
14:39 with the drivetrain because I think that's what most of you are going to be interested about.
14:43 So, this is powered by a 2.5-litre naturally aspirated four-cylinder petrol engine. Just
14:49 the petrol engine alone makes 142 kilowatts of power and 242 newton metres of torque,
14:56 but it's supplemented by a hybrid system. That hybrid system is powered by three electric motors.
15:01 Two of them live on the front axle and one lives on the rear axle. So, you've got your petrol engine
15:07 plus the two electric motors up front plus one at the rear. That provides you a combined power
15:11 output of 184 kilowatts of power. Now, there is no combined torque figure because that happens
15:17 at varying points throughout that rev band, so they don't normally provide that. That's all
15:21 plumbed through an eCVT, which is not a conventional CVT. There's no belts, there's
15:26 nothing like that that makes it just like any other CVT. This is a system that Toyota has been
15:31 using for quite some time now. It's quite a clever system because it utilises the electric motors on
15:36 the front axle at different times to perform different functions. So, as an example, you can
15:41 use one of the electric motors to drive the car on EV alone. That's what we're doing right now.
15:45 There's no internal combustion engine active. We're just cruising along using the stored energy
15:50 inside the battery. Then you can also use the other electric motor to smooth out transitions between
15:56 petrol and hybrid modes. And also now when I go to kick that on, it's really nice and smooth. So,
16:01 one of those is used for that as well. And then finally, you can use the rear electric motor to
16:06 give you that power boost too when you need it. I know it's all a little bit confusing,
16:10 but what it does mean is that you have a really smart hybrid system that takes up less room
16:15 and also gives you fuel efficiency. Toyota claims 5.6 litres of fuel used per 100 kilometres
16:21 on the combined cycle, and I think that is simply remarkable. Let's see what we're achieving. So,
16:26 we're currently sitting on 6.3 litres per 100 k's. Just take a second to soak that up. This is a car
16:33 that weighs over two tonnes, which is pretty remarkable. Also, keep in mind that today it's
16:39 been absolutely freezing. So, while we've been testing this and also the Mazda MX-30, we've had
16:44 the cars running a little longer stationary. So, this has been using probably 10% more fuel than
16:49 what you would expect it to use. I think that figure is still absolutely remarkable for a
16:54 vehicle this size. So, in terms of the hybrid components, it really manages everything on its
16:58 own. You can see this gauge on the left-hand side. When I ride the brake, it goes into the charge
17:03 zone, and that's what it fills that small battery for later use. And that's really useful when you
17:09 are travelling at low speeds. And I've used this analogy before, and if you want to see a video we
17:12 shot explaining the analogy and how this actually works in hybrids, click up here. But if you've
17:18 ever pushed a box on carpet, a heavy box, it takes a lot of effort to get it moving initially. Once
17:23 it's moving though, it's easy to keep moving. And it's the same story with hybrids. They use the
17:28 electric energy stored inside a battery to get the car moving off a standing start. Then the
17:34 internal combustion engine kicks on. It means that you're not using petrol to do the most energy
17:39 intensive part of that process, which is getting the car moving to start with. And then as you move
17:43 throughout your throttle range, it goes between eco and then over to power when you're getting the
17:48 full assistance of the hybrid components. There's also a full EV mode as well. You can hit that
17:52 button to put the car into full EV mode, but keep in mind it really doesn't work all that long. The
17:57 second you give it a little bit more throttle, the petrol engine kicks on and then it's all over.
18:02 There is also a trail mode as well that Toyota says improves traction on slippery surfaces. Now,
18:08 let me know in the comments section below, do you guys want us to do kind of like a light
18:12 off-road test, similar to what we do with dual cab utes and four-wheel drives, but for these SUVs to
18:18 see how good these modes actually are? Let me know in the comments section below, and if enough of
18:22 you want it, something we'll organise. It's also worth noting that with the hybrid system, it can
18:26 send up to 100% of torque to the front axle and then up to 80% of torque to the rear axle,
18:31 depending on traction and throttle loads as well. Now, let's talk drive modes. You don't really have
18:37 that many to choose from. You've got sport mode, normal and eco. Eco, of course, dulls air
18:42 conditioning and slows everything down. Pop it into sport mode, though, I'm keen to see how this
18:47 feels behind the wheel, give that a punch. Look, it's okay, but not amazing. If I give that another
18:55 kick, it responds nice and fast, even torque steers, which is a little bit random. Hold on a
19:01 second, let me just slow down a bit here and just give this another stab. That is so weird,
19:08 it's torque steering. I've never really had a car, an all-wheel drive car torque steer, even to the
19:13 point where when you accelerate from a standing start with a little bit of wheel lock, it just
19:18 spins up the inside wheel before the rear axle even activates, which I find really strange,
19:29 given the rear axle doesn't have a mechanical linkage. So you could, in theory, activate it
19:34 immediately as you sense that traction loss at the front. So I don't know, I think a bit of work
19:40 could be done there, but let's put it up against the stopwatch and see how it goes from zero to 100.
19:56 Now you can even see there from the zero to 100, it loses traction off the line, which an
20:01 all-wheel drive car really shouldn't do. So yeah, I think they need a little bit of work with that
20:06 all-wheel drive calibration. What happens when you do sort of punt it through the corners? Look,
20:13 it is pretty soft around the edges, it's not going to win any handling awards, and I guess that's
20:17 what the Kluger has always been like, but even on this new TNGA platform, it really has no
20:23 sportiness built into it, which I think is fine for a vehicle like this. It's not a great deal
20:27 of steering feel either, and you still get that sort of jittery torque steer feel if you lay on
20:33 the throttle midway through a corner. So yeah, you're not going to be doing any fast driving in
20:38 this, and I guess that's okay. Now what about the ride? Kluger, big family bus, you want it to really
20:43 ride nicely with the kids and all your stuff on board. Look, it actually rides really softly,
20:50 so that's good in and around the city when you're attacking speed humps and doing that kind of
20:54 thing. It really only falls apart when you're out in the country and you're hitting those
20:57 continuous undulations. It really doesn't have a great deal of body control when the speeds pick
21:02 up and the road gets a little bit choppy. So yeah, it's really not that impressive in those
21:08 situations, but in and around the city it is nice and soft and very compliant and comfortable,
21:13 and I think that's exactly what you're after. When you've got this thing loaded with all your
21:17 belongings for a trip away, you really want to feel nice and comfortable inside, and I think it
21:21 meets that brief. In terms of road noise, look, there is a bit of noise that comes into the cabin,
21:25 and with the TNGA stuff they've actually managed to make it feel really quiet, but I think there's
21:31 just probably a little too much coming into the car at the moment. I'm getting a lot of road noise
21:36 on coarse chip surfaces, and then the engine can get really thrashy as well when you get stuck into
21:40 it. That's the inherent nature of a CVT, it really likes to sit in the peak torque band of the
21:46 internal combustion engine, and that unfortunately is often a noisy point for naturally aspirated
21:51 engines like this one. Let's talk visibility. So out the front it's good, out the sides it's
21:55 excellent, those wing mirrors are huge, you've got a blind spot monitor built into them as well.
21:59 Visibility out the rear is also good, but when you do have that third row up, visibility can be a
22:04 little compromised by those headrests. In terms of towing, there's a 2000 kilogram brake towing
22:10 capacity, and if you are doing any off-road driving you have a 208 millimetre ground clearance.
22:16 Finally, turning circle 11.4 metres, which is actually pretty good for a big SUV.
22:21 So Toyota Kluger, look, I think this is a huge step forward compared to the last generation,
22:28 especially with that hybrid drivetrain. I remember every single time I drove the old Kluger,
22:33 I'd love it, but then you had to pay the fuel bill. It was such a thirsty car,
22:38 now it's completely different, using half the fuel that you did in the previous generation V6,
22:43 and even the new V6 is still better, but still quite thirsty. So they're the positives.
22:47 The negatives though, I mean Toyota has completely skimped on the decent infotainment system,
22:51 we're missing some of the features that you can get out of this car in the States,
22:55 and at 75 grand I would expect features like wireless phone charging. I mean I just don't
22:58 understand why Toyota skimps on that stuff for Australia. I also wish the hybrid system had just
23:03 a little bit more poke. We tested it just with me and Igor on board, and it was kind of a little
23:07 underdone. I think if you load that with people and luggage, it's going to feel positively slow,
23:12 especially when it comes to things like overtaking. So look, I really like the Kluger,
23:16 but I don't love it, and I especially don't love it at 75 grand. I think it is a fair ask for the
23:21 Grande. Perhaps have a look at the lower end of the price range if you do want to see a little
23:25 bit more value, especially in that hybrid trim. Now if you did enjoy this video, make sure you
23:29 hit the like button, and if you haven't done so already, subscribe to our channel so you can find
23:33 out every single time we publish one of these. But until next time, take it easy.

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