The law which governs your rights as a Consumer in the UAE is Federal Law No 15 of 2020 on Consumer Protection (“Law”). This Law is applicable to all the goods and services you purchase in the UAE (including Free Zones) and to all the e-commerce platforms which are registered in the UAE.
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LifestyleTranscript
00:00 How will you know your rights as a consumer in the UAE?
00:06 Now let's not get mixed up.
00:07 A consumer and a customer are two different things.
00:10 The easiest example to understand the difference is this.
00:13 Consider a father buying a toy for his child.
00:16 The father is the customer while the child is the consumer.
00:19 Now that you know the difference, let us guide you through some of your rights as a consumer
00:22 in the UAE.
00:23 You have the right to be provided with a safe environment.
00:26 As a consumer, you have the right to information.
00:30 Businesses are obligated to provide clear and transparent details about prices, warranties,
00:34 rights, obligations, and terms.
00:36 The right to choose is fundamental.
00:38 You have the freedom to make your own decisions without any undue pressure or deceptive tactics.
00:43 Last but not least, fair treatment is a cornerstone of consumer rights.
00:47 Businesses should provide respectful customer service and have effective processes for handling
00:51 complaints.
00:52 [Music]