#OutlookMoney Insurance Summit 2nd edition | #KeyTakeaways from Ashish Vohra, Executive Director & CEO, Reliance Nippon Life Insurance Company Limited on Covid’s impact on the future of life #Insurance
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00:00 I think to me, in addition to what Kamlesh is saying, one big thing that
00:12 happened was that organizations needed to stand up and demonstrate agility. Agility is something
00:19 we used to read about in textbooks, preach about it, talk about it. Now here was a time where
00:26 we had to stand up and really demonstrate that organizational agility is possible. Now agility
00:32 meant working remote, agility meant pushing your digital capabilities to the hilt, agility meant
00:40 different ways of articulating to the customer, agility meant even prioritizing to say which kind
00:49 of customers will I reach out more to at this time. For example, agility for us meant existing
00:56 customers cross-sell is going to be easier in times when face-to-face meetings is going to be difficult.
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