#OutlookMoney Insurance Summit 2nd edition | #KeyTakeaways from Tarun Mathur, Head of Strategy and Innovation, Edelweiss General Insurance on customer engagement through technology
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@EdelweissGroup #insurance #finance #OutlookMoney #Money #OutlookMagazine #OutlookGroup
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00:00 Customers are demanding to be special. People are expecting that they be identified as an
00:12 individual, right? That personalized attention is what they are expecting. And Deepankar,
00:22 you also said that, you know, customer experience, while it has been an important aspect for
00:29 every business, but that prominent need has become more emphasized. And during the while
00:36 the pandemic is accelerated the entire digital shift and the mindshed is also happening.
00:42 But yes, it will be a differentiator going forward. And more importantly, because people
00:50 are now relating their experience from other sectors into banking and insurance also.
00:58 (upbeat music)
01:01 you