Notre Dame students and staff are still grappling with a number of issues more than seven weeks after a cyber-attack on the University's computer systems. The university says it's providing regular updates and extra support, but the sector's union claims it's not enough.
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00:00A chaotic start to the school year, still dragging on almost two months later.
00:08The first four weeks of semester, so no lectures, no classes, anything like that, just kind
00:15of stuck behind and no hearing from the uni, just pretty much in the dark.
00:21A lot of kids were rocking up and didn't even know where they were going for their first
00:24week, which was quite stressful for us, especially people who have never been to uni before.
00:28In late January, about three weeks from the start of its first semester, the University
00:33of Notre Dame was hit by a cyber attack, crippling its IT systems.
00:38But an onslaught of problems remain, with many still reporting issues around enrolling,
00:43submitting assignments and uncertainty over graduation.
00:48Every single step of the enrolment process was affected by the issue, and no one really
00:53knew what was going on, and they couldn't really get an update of anything because even
00:58the staff don't know what's happening.
01:01In a statement, the university says it took immediate action setting up face-to-face one-stop-shop
01:06support hubs on campus to assist students with IT issues, and keeping all those affected
01:12informed with regular updates.
01:15But the National Tertiary Education Union has criticised the response, calling for more
01:20support for frustrated staff.
01:22There seems to be, dare I say, a bunker mentality from senior management.
01:28They don't want to engage with staff directly in terms of a review, which makes it problematic.
01:33The university says it will conduct a post-incident review in due course.