Secondary Health Director In Govt Hospital Services Monitoring : ప్రభుత్వ ఆస్పత్రుల్లో అందుబాటులో లేని వైద్యులపై ప్రభుత్వం క్రమశిక్షణ చర్యలు చేపట్టింది. దీని కోసం ప్రభుత్వం కమాండ్ కంట్రోల్ రూంను ఏర్పాటు చేసింది. సెకండరీ హెల్త్ డైరెక్టర్ కార్యాలయం నుంచి పర్యవేక్షిస్తోంది. ఆస్పత్రికి వైద్యులు సమయానికి వచ్చారో లేదో తెలుసుకునేందుకు, వీడియో కాల్స్ చేస్తోంది. ఫోన్ కాల్స్కు స్పందించని వైద్యులకు షోకాజ్ నోటీసులు జారీ చేసింది.
Category
🗞
NewsTranscript
00:00The government has taken a number of actions to provide medical services to patients in government hospitals.
00:07In addition to this, the government has taken a number of actions to provide medical services to patients in government hospitals.
00:14In addition to this, the government has taken a number of actions to provide medical services to patients in government hospitals.
00:21How is the response to this? How are you monitoring this through command and control?
00:28We have Dr. Siri, the secondary health director with us. Let's ask him about this.
00:36What is the purpose of command and control? How are you monitoring this?
00:43In government hospitals, there are many complaints that there are no doctors available, that they are going to 12 am, or they are not seeing patients properly, or that there are no doctors in the afternoon, or that there are no doctors in the night duty.
00:59Even in the FRS, we have to compulsorily assign doctors as shift wise.
01:05But the problem here is that some doctors leave at 9 in the morning or leave at 2 in the afternoon.
01:15So, instead of this, it would be good to do a video calling.
01:18Since we know where they are and what they are doing, we came up with the idea of video calling process.
01:24We started video calling with the instructions of our minister, honourable minister and special CSR.
01:30It's a two-minute video call.
01:32We will ask them to show their surroundings.
01:34We will ask them to show their surroundings.
01:36We will also ask them to talk to the doctor or staff nurse next to them to cross-check.
01:44Eleven people did not respond to the number of times they called.
01:49They were issued show-cause notices.
01:51We call them three times a day.
01:53We have to respond at least three times a day.
01:55Because they are used to responding to calls.
01:57So, we gave show-cause notices to 22 people who responded to these three calls.
02:02If they do not respond even after two or three show-cause notices,
02:07we have to frame the charges.
02:09Whether they are in the hospital or not.
02:11Did they leave in an unauthorized absence?
02:13What action should be taken against them?
02:15Should I give a notice and terminate them?
02:17We have to take all the action depending on the case.
02:20How is the response from the patients after arranging this?
02:26What are the benefits you are getting?
02:29After starting this, some people came to the public and said that
02:34the doctors were not there.
02:36They were not there for more than 12 to 12.5 hours.
02:42Now, it is better.
02:46How are you going to take this command control forward in the future?
02:51We started this too.
02:53Actually, the government also started IVRS feedback call system.
02:58But before that, what we did was,
03:00we wanted to know what the patient was saying.
03:03We took a list of some hospitals from the patient's line list.
03:07As I told you earlier,
03:08whether they are in a remote area,
03:10or if there is an adverse news,
03:11or if there are any other complaints.
03:12We took a list of such hospitals,
03:16took the patient's line list and called the patients.
03:19What do you think about our services?
03:22Do you have any complaints?
03:24How is the doctor's behavior?
03:25How is the staff's behavior?
03:26Are the medicines available?
03:28Are you buying anything outside?
03:30Are you doing lab tests here?
03:32Are you sending it outside?
03:33How is the sanitation?
03:35How is the diet?
03:36They are asking all this.
03:37We made about 500 calls.
03:40About 35 people gave complaints.
03:42Whether the food is not good here,
03:44or the sanitation is not good,
03:46or the doctor's behavior is not good,
03:48or the staff nurse's behavior is a little rude.
03:52We are taking action on these complaints.
03:56Also, we are taking action on the government calls,
03:59the INPR calls,
04:00and the IVRS feedback calls.
04:02We are taking action on these.
04:08In many places,
04:09there are some medicines available,
04:11and some are not available.
04:13How do you deal with this?
04:18We get drugs from PMSIDC.
04:21If there are no drugs available,
04:23we ask them to purchase locally.
04:26We also have VCs for that,
04:28with the pharmacists there.
04:30How do you deal with the IVRS calls?
04:35As I said,
04:37the IVRS calls are mainly from the government
04:41and the INPR department.
04:43We make a list of all the complaints we receive.
04:48We make about 50 to 60 calls a day.
04:51What do you advise the doctors
04:55regarding their behavior?
04:59What I tell the doctors,
05:01the staff nurses,
05:03and the paramedics every time
05:05in the VCs is that,
05:07already the patient comes to us in pain.
05:10He won't come to the hospital if he wants to.
05:13So, when he is in pain,
05:15half of the treatment can be cured.
05:18The other half can be cured
05:20with our behavior and the environment there.
05:23So, the doctor, staff,
05:25and the paramedics,
05:27right from the security guard
05:29to the doctor,
05:30should be friendly.
05:32The patient should have a good response.
05:34They should be friendly.
05:36As soon as the patient comes,
05:38they should have a good response.
05:40They should be friendly.
05:42They should feel like they are at home.
05:45They should be neat.
05:47The visits to the doctors should be compulsory.
05:50Sanitation should be good.
05:52Toilets should be good.
05:54Diet should be good.
05:56Drugs should be prescribed.
05:58Tests should be prescribed.
06:00You should try your best to save the patient.
06:03This is our advice.
06:05This is Dr. Siri,
06:07the secondary health director.
06:10With BNR, Jai Prakash,
06:12ETV News, Vijayawada.