Well, if people like you, they'll come back and listen to you. So it makes it easier. But think of this. When I was at my friend's call center, I learned the business from the inside out. So I was learning retention, customer support, onboarding, training. So it was almost like pre-season. I was given four years worth of training classes. And that's where the half of the 10,000 came. And then when I started my business, it was the other half. But you get better at it. Everyone should learn things. the meat. What I like is the finesse. They really should learn soft skills, transitional sentences, and replace easy, lazy vocabulary with things that are striking. So at least you can captivate and move conversations forward. So it's the art of speech. I expect more from people. I constantly want them to work on their trade. And so for me, my classes were very entertaining. I referred to a lot of the early 80s movies like Fast Times and Ferris Bueller. They were looking at me like, who? Oh, I know those well.
Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank.
On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Episode 7. From Talk to Action: Leadership and Communication Strategies for Success.
Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills.
Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank.
On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.
Episode 7. From Talk to Action: Leadership and Communication Strategies for Success.
Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills.
Category
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Creativity