And so really reducing some of that stress with cognitive skills is what I like. But it's practice. You know, we have scripts with rebuttals. Send me information. Why should I do business with you? As you say, I'm busy going into a meeting, things like that. And so we'll have things written down. And when they practice it, what they can do is, as I was trying to do, is anchor by using names. I mean, I could say, I know you're busy, I'll send you information, but I'm going to say Erica, just for a second, just to calm everyone down and then make my point. As I say, there can be stability when there's unstable ground. You just got to find how to readjust yourself. Because things are moving so fast. But I tell you what, I mean, if this is the sort of thing that beats you up so bad, you shouldn't be in this industry. It's not for the faint of heart.
The Erika and Abi Show. The importance of mindset with special guest Richard Blank
Explore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.
How To Get People To Say Yes
The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:
Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.
https://youtu.be/FDq5rg4J2S8
https://youtu.be/fJR8wRv34Gk
https://youtu.be/Qq-CDEJBtQQ
https://youtu.be/JLFXiYBBdpM
https://youtu.be/2pejZ7Z8znY
https://youtu.be/ZECOYRrGel0
https://youtu.be/zj2qGVUuWZk
https://youtu.be/uOp8Ce3Cf5Y
The Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
The Erika and Abi Show. The importance of mindset with special guest Richard Blank
Explore the unseen paths to success with Erika & Abi. Our guests range from industry leaders, innovators, and artists each with a story that will inspire and inform. Subscribe to join our community of curious and passionate listeners. Erika: NYC Affordable Housing Director turned full-time land investor and entrepreneur. Her company, Gokce Capital, buys and sells land throughout the United States. Don't miss her insightful book, "Land Investing Mistakes," now on Amazon. Abi: Wall Street tech manager with a passion for helping people use technology to earn more and work less.
How To Get People To Say Yes
The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics:
Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions.
https://youtu.be/FDq5rg4J2S8
https://youtu.be/fJR8wRv34Gk
https://youtu.be/Qq-CDEJBtQQ
https://youtu.be/JLFXiYBBdpM
https://youtu.be/2pejZ7Z8znY
https://youtu.be/ZECOYRrGel0
https://youtu.be/zj2qGVUuWZk
https://youtu.be/uOp8Ce3Cf5Y
The Erika and Abi Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
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