ਆਮ ਆਦਮੀ ਪਾਰਟੀ ਦੇ ਪ੍ਰਧਾਨ ਅਮਨ ਅਰੋੜਾ ਨੇ ਰੀਵਿਊ ਮੀਟਿੰਗ ਤੋਂ ਬਾਅਦ ਪ੍ਰੈੱਸ ਵਾਰਤਾ ਕਰਕੇ ਅਹਿਮ ਜਾਣਕਾਰੀਆਂ ਸਾਂਝੀਆਂ ਕੀਤੀਆਂ।
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NewsTranscript
00:00I would like to thank all the media colleagues who have come to cover this.
00:05Today, we had a review meeting of our department, Governance Reforms and Grievance Redressal.
00:14And I think it is a very important department because we provide about 438 services to 3 crore people in Punjab through these service centres.
00:26Today, we had two meetings. One was a review meeting of the Board of Governors.
00:33And the second meeting was a review meeting with all the 23 Deputy Commissioners of Punjab
00:38to monitor the pendency of the service centres.
00:44And the main agenda of the meeting was to make a landmark decision.
00:55Because today, cyber security has become a very important issue world over.
01:04Cyber attacks have become very common.
01:08So, in order to maintain this, we are going to establish a security operation centre.
01:19It will be established in the next five years and the maintenance cost will be about 2.5 crores.
01:27It will be one of the best IT systems in terms of cyber security in the world.
01:38If it happens, it will be of Punjab.
01:41For this, we have taken an in-principle decision that with the cost of 2.5 crores,
01:45we will establish a security operation centre to avoid cyber attacks.
01:53So that all the departments of Punjab can avoid cyber attacks.
01:59Number one.
02:00Number two.
02:01We hold meetings from time to time to review the pendency of the service centres.
02:07All the officers and deputy commissioners of my department participated in this.
02:13And I am happy to say that like every time,
02:18this time also, we calculate the pendency.
02:24If the government is going to provide a service in three days,
02:27or in a week, or in 30 days, or in 45 days.
02:30If the work is completed in the remaining days,
02:35if it takes longer than that,
02:39then it is counted in the beyond mandated timeline pendency.
02:46And I am happy to say that the pendency is only 0.17%.
02:54That is in the whole of Punjab.
02:56If 100 people have come to the Punjab government for work,
03:02then it is 0.17%.
03:04That is one person's work.
03:05If it is not completed in the remaining days,
03:08then in the remaining days, we provide the services.
03:12It is also important to say that this pendency is one of the lowest in India.
03:21And about six months ago, the government of India
03:24honoured the Punjab government for this.
03:28We won the first prize in this.
03:31The government is providing very good services in a smooth manner.
03:36It is important to mention that in June-July 2011,
03:41when our government did not come,
03:43this pendency was generally around 0.8%
03:47which we reduced to 0.17%.
03:52Apart from this, there were many landmark decisions
03:56that we made in the past.
03:58In order to provide these services in a smooth manner,
04:02in today's date, all the Patwaris of Punjab have been on-board.
04:09And about one and a half months ago,
04:11we started the process of on-boarding the MCs,
04:14Numbers and Sarpanchs.
04:18About 70% of them have been on-board.
04:20The remaining 30% will also be on-board by January 31.
04:26Along with this, the Sarpanch will send an online message to the Patwari.
04:31If a person has applied for a caste certificate, income certificate or pension,
04:37then through all the processes,
04:39they will be taken to the service centre.
04:41Through all the processes,
04:43when the Patwari has to confirm with the Sarpanch or the MC,
04:48then they will be sent a message on WhatsApp.
04:50They have to say yes on WhatsApp.
04:52So that the service can be delivered to the person as soon as possible.
05:01With this service, Punjab has become the first province in the country.
05:08And apart from this,
05:10two or three other good initiatives are being taken by the department.
05:16With this, the people of Punjab will get a very big benefit.
05:22Before this, there was another big initiative.
05:25People used to go to apply,
05:27and then later they used to go to the certificate service centre to collect.
05:31That process also ended.
05:33In today's date, in just 8 months,
05:36we have to provide services to about 10 lakh people.
05:42On WhatsApp, SMS, QR code,
05:46they go, you scan it,
05:48and they get the certificate at home.
05:51So a lot of initiatives of the Punjab government,
05:54have been taken for the benefit of the people.
05:57So today, there was a review meeting,
06:00and all the DCs were told,
06:03that if you have 0.17%,
06:07we will bring it down to 0 in the coming days.
06:12Our department promises to provide these efficient services.
06:22No, all the departments of the Punjab government,
06:26all the departments of the Punjab government,
06:29if there is any interaction on the computer,
06:33that is related to IT,
06:35they are all being given a coverage from the Cyber Security Tag.