• 2 days ago
But, you know, no one ever wants a setback. But here's the positive that came out of it. First is I got to judge myself during chaos. And I really liked my composure and how I handled myself. I'm a real person. You have emotions, but I didn't lose it. I was able to stand tall with that. Secondly, it was almost like seeing if I was a one trick pony. But no, lightning did strike twice.
Better Business Better Life Podcast. Episode #61. The Costa Rica success story with Richard Blank

Welcome to another episode of Better Business Better Life. I’m your host, Deborah Chantry Taylor. I’m passionate about helping entrepreneurs and their leadership teams get what they want out of business and life.
So good morning, and welcome to another episode of Better Business better life. Today I’m joined by the delightful Richard Blank, who is a CEO of the Costa Rica’s call center. And we’ve just been having a wee chat before we came on live today. And just hearing a bit about Rich’s background, it’s absolutely fascinating. So I can’t wait for him to share his stories with you. Richard, welcome.
On the show, I invite successful business owners and expert speakers to share their successes. They are open and honest about the highs and lows of business and also life as a business owner. We want to share those learnings with you to inspire you, but also to help you avoid some of the common mistakes. My hope is that you take something from each of these short episodes that you can put into action to help you get what you want, not only out of your business, but also your life.
Quite a story with many twists and turns...At the beginning of the new millennium, a 27 year old Mr. Blank relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. After 4 years, he decided to stay in Central America and dared himself to
keep the faith in starting a call center company with the new skills acquired while living abroad. CCC celebrated its 14th year on February 6th, 2022.

Building a Business: Depth Over Illusion

Nothing's ever a smooth ride. Maybe one single business that starts in fifth gear on cruise control. But I knew that I had the foundation ethically, morally, and with the experience that at least the odds were in my favor. Now, when I first started, I launched my website October 4th of 2007. February 6th of 2008, I landed my first account. It was one seat for 50 hours. I could have overextended myself, rented some space, did the whole bells and whistles to make that impression, but it didn't make much sense to me. That wasn't the sort of image that I was trying to do. It was like the old Western towns. If you walk behind the front of the building, you see it's just a stand. There's nothing behind there. I didn't want to be a billboard cutout. I wanted to have depth.

Recommended