The government has announced it will reform the energy regulator Ofgem, and provide more protections and better customer service to energy customers. Report by Etemadil. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn
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00:00What's really clear to us is that the energy market isn't working for people.
00:04And whether that's sky-high energy bills, or it's the fact that we've seen suppliers going bust,
00:09or one too many examples of poor customer service,
00:13there has been a big dent in trust in the energy market.
00:16We've got to restore that trust.
00:17And for me, a big part of that is the regulator,
00:20and making sure that the regulator has the right mandate, the remit, the powers,
00:25to stand up for consumers, to make sure that the market is working properly,
00:29and to make sure that people are getting a fair deal.
00:31So that alongside things that we're doing to drive down energy bills with our clean power mission,
00:36upgrade homes so they're warm and cheaper to run,
00:38we're giving people confidence that the market is working for them.
00:41The energy market has changed massively,
00:44and the regulator was set up at a time when we had a very different energy market than we do now.
00:49So we've got to make sure that it is equipped to do the job of championing consumers,
00:53but also to do the job of making sure that the energy industry delivers
00:58the transition to clean power that we need it to do by 2030,
01:02but it's doing it in a way that is fair, and that people are getting a fair deal,
01:06and that when things go wrong, they're put right, and people are getting compensated.