ARTA, planong gumamit ng Artificial Intelligence sa kanilang tanggapan

PTVPhilippines

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00:00The plan of the Anti-Red Tape Authority, or ARTA, is to implement the use of artificial intelligence, or AI, in their job.

00:09In the ARTA 2024 Year-End Media Conference, ARTA said that with the help of AI,

00:15the process of complaints can be speeded up and it will be available 24x7.

00:20In this way, the response to concerns or complaints of the people of the country

00:25to the government agencies that need change.

00:29Meanwhile, ARTA also referred to the 10 government agencies that were the first to receive the most complaints.

00:38These include the Land Registration Authority, Social Security System, Food and Drug Administration,

00:45Bureau of Internal Revenue, Philippine Statistics Authority, and others.

00:49But ARTA clarified that it does not mean that the top 10 most complaint agencies have a lot of problems.

00:57Instead, these are the complaints that passed through ARTA.

01:01We only consider the ARTA-related complaints.

01:05Meaning, what we only implement is the cover of our jurisdiction.

01:10So, which is the non-compliance with the Citizens Charter, inaction, delay, notice of disapproval, nothing like that.

01:19So, there could be other complaints among citizens that we did not cover.

01:25With the use of artificial intelligence, we will be able to entertain complaints, receive them 24x7.

01:33And as many calls as possible can be received all at the same time.

01:40In Germany, for instance, they have used artificial intelligence and they are able to receive as many as 300 calls simultaneously at the same time.

02:01And this can be responded to immediately.

02:04And even the responses are properly monitored or tracked to ensure that no call is left behind.

02:13Meaning that every call will be considered important.

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