We take to a Wolverhampton City shop where the owner has installed a new CCTV system that shows your face on a screen and event puts a description of your facial expression. We chat to shoppers who seemed unfazed by it and supportive of the shopkeepers intentions in using it, which is to combat theft.
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00:00Hello everyone, we're at Shop Outlet. I've just been speaking to the manager, Guggen,
00:04who said that they've installed this new CCTV TV, which actually isn't like any
00:10other CCTV camera. It tells you your facial expression and what age you are,
00:15even if you're wearing glasses or not, and it helps to deter thieves,
00:20and it's really worked apparently, Guggen said. So if you come in and
00:23follow me, I'll show you how it works. So here it is up here. I'm gonna put a big smile on!
00:30There we go.
00:34You can see it's got me quite a few times.
00:41So yeah, I guess it's working then, isn't it? Because I'm very happy today.
00:44So Raj, what do you think of this? You're a shopkeeper yourself then.
00:47Yeah, well it deters shoplifters, you know, they know that they're watching you.
00:52Yeah.
00:53Oh, and it's been recorded, hasn't it?
00:54Yeah.
00:55So we've had this in our shop as well. We catch them and we know who's done it,
01:01so they're banned from the shop.
01:03And so, I mean, a lot of people though, when they saw it, they're like,
01:06oh, it's invading our privacy.
01:08No, no, no, you need it now. These sort of things, you need it because
01:13there's too many shoplifters now.
01:14Yeah, and I think if you're scared about them invading your privacy,
01:17then what are they hiding, you know? It's not a problem to...
01:21I've got this, I've got the Swan. I don't know if you've heard of Swan.
01:26No, is it a type of CCTV?
01:28Yeah, CCTV records all the time.
01:31And have you seen a decrease in people trying to come and steal from your shop?
01:35Once people know, you know, he's got cameras in the shop,
01:40they're afraid to do anything, you know?
01:43They just come and get what they want and that's it.
01:45Because if they know you're on camera, they'll sort of behave, you know?
01:51And it sounds like it's been working.
01:52Yeah, it's been working. Yeah, it deters, you know?
01:55Without cameras, you know, they know.
01:58Yeah, they can try their luck.
02:00Can try their luck, yeah.
02:01Thank you, Raja.
02:02Dave, what do you think then about this?
02:04It scans your face and it's to deter thieves, really.
02:07What do you think of the new technology in this shop?
02:10I've never been in.
02:12Do you think it's a good way to deter thieves,
02:15by showing them that their face is being caught?
02:16Oh, yeah, yeah, yeah. Good idea.
02:19Yeah?
02:21I mean, the manager said that
02:25thefts were really prevalent before they installed this.
02:29So, I mean...
02:30Oh, I see what you're doing now.
02:32Yeah, because it shows them that they're being watched.
02:35Yeah, pilfering and stealing and that.
02:38It's all done television.
02:39Yeah, so, I mean...
02:41It's a good thing, that is.
02:42Yeah.
02:42Cameras everywhere.
02:43Some people think that...
02:44Some people don't like being filmed all the time.
02:47What do you think about that?
02:49I think it's all right.
02:50There's nothing wrong with that, is there?
02:52I mean, they can walk up and down here and get filmed all they want to.
02:54That's how they catch the robbers, right?
02:56Yeah.
02:56And the murderers and, like, you know, whatever they do.
02:59Exactly.
03:00It's a good thing, I think.
03:02Thank you, David.
03:02I do.
03:03So, it is to deter thieves,
03:05but some people think that
03:07they don't like the thought of being watched
03:08all the time as they go in the shops.
03:09But what do you think of that?
03:11It doesn't bother me.
03:12It doesn't bother me.
03:13No.
03:13But it's got to be done, isn't it?
03:15So, people are listening.
03:17Yeah.
03:18And, I mean, what do you think about the kind of opinions of it,
03:23like, imposing people's privacy as they go shopping?
03:27I can't say why.
03:28Unless you're doing something wrong,
03:30you shouldn't really be crouching and being upset.
03:34You're not doing anything.
03:36You're just looking at stuff.
03:38Exactly.
03:38If you aren't doing anything wrong, then you're nothing.
03:40You're not bothered about it.
03:42Aw, thank you.