Commonwealth Bank users have been left fuming, after a costly glitch in the system meant they were double charged for payments they've made in the past 24 hours. The bank says it has now rectified the issue, But it left many with overdrawn accounts leaving them unable to pay for weekend necessities.
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00:00Tom Kelly tried to buy a coffee on his way to work this morning, but his card was declined.
00:07He then realised his account was overdrawn by more than $100.
00:12I realised that I've been charged twice for all of the transactions that I'd made yesterday.
00:19It's inhibited me getting lunch today for work.
00:23It's also inhibiting me being able to get home today from work.
00:27During his shift as a social worker, he spent almost two hours on the phone to Commonwealth Bank,
00:32only to be told they couldn't give him a time frame for when his money would be returned to his account.
00:39And I said, look mate, it's not just me, there are thousands of us out here and some of us
00:45are wondering how we're going to eat tonight.
00:47Mr Kelly is one of many CommBank customers affected by a glitch in their system today,
00:52causing duplicate transactions.
00:55I was at an appointment and it said my smart access had been overdrawn by $200 and I'm thinking, what?
01:03Many flooded social media to vent their frustrations.
01:07One said, I can't pay for my fuel and the police have been called.
01:11Another said $250 in groceries to feed my family, including desperately needed nappies, rejected at the checkout.
01:19In a statement, the bank apologised to customers and said the process to reverse these is underway
01:25and customers are now seeing the duplicate transactions disappear.
01:28They said the process should be completed this evening.
01:32CommBank wouldn't say how many customers had been affected.