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NewsTranscript
00:00We will talk about the inauguration of National Shelter Month
00:05with Atty. Laura Marie Nel-Alfiler,
00:09Atty. 5 of the Human Settlements Adjudication Commission.
00:13Atty., good afternoon and welcome to Bagong Pilipinas.
00:16Good afternoon, Ms. Joey and Ms. Nina.
00:19Thank you very much for inviting us here.
00:24Your invitation is very timely because we are inaugurating National Shelter Month
00:29and aside from that, we are the information caravan nationwide.
00:34You have a lot of subscribers so we will get to know you better.
00:40Yes, we would like to know what your office does.
00:44What is your mandate?
00:46We are the Human Settlements Adjudication Commission or HSAC
00:51because it is longer.
00:53Yes, HSAC.
00:54Yes, HSAC.
00:55HSAC is a quasi-judicial agency.
00:58We have an original and exclusive jurisdiction
01:02that deals with cases involving the purchase of subdivision house and lots,
01:09condominium units, memorial parks, and other real estate developments.
01:15Aside from this, we are also an agency that deals with cases involving
01:21Homeowners Association or HOA.
01:24Okay.
01:25So, regarding the National Shelter Month,
01:29what are our activities in relation to what you said about the mandate of the agency?
01:35Yes, ASEC.
01:36The National Shelter Month is held every October.
01:41We start from October 7 until the end of October.
01:46We are joined by different key shelter agencies.
01:51This is led by DSHUD.
01:53We also have a lot of activities.
01:56We have a housing fair.
01:59We are also part of the service fair.
02:02We also have free webinars and conferences.
02:05This is nationwide.
02:06We have a regional education branch.
02:10This is nationwide, 16.
02:12And most of all, as I said earlier, we have an information caravan.
02:17By October, next week, we will be in Isabela.
02:22In November, we will also have an information caravan that will be held in Jensen and Butuan.
02:30Before we go to your question, Nina,
02:32because we are listening to what the attorney is saying.
02:35You mentioned a housing fair.
02:37Yes.
02:38So, who can go to the housing fair and avail the services?
02:44Houses or services?
02:46To know what the key shelter agencies are.
02:52One of the most well-known here is Pag-ibig.
02:55That's where our buyers get a home loan for Pag-ibig.
02:59So, they will know if they are qualified.
03:01In our agency, they will know what our role is,
03:07what services we offer.
03:10So, our buyers will know if they have a problem with their homes,
03:18with buying, or if it's not delivered.
03:20Like what I said earlier, if the title is not delivered,
03:24where will they go?
03:26Where will they go?
03:28Our legal practitioners, even our legal practitioners,
03:31sometimes forget that this is not directly to the court.
03:34They should go to our agency, HSAC.
03:39After this, we also have an appellate level in the central office.
03:43After this, if our parties still don't approve,
03:47they can go to the Court of Appeals.
03:49Now, let me just answer this.
03:51All of our invited to our housing fair,
03:55because all of them are stakeholders,
03:57there are home buyers,
03:59those who want to buy,
04:01those who are planning to buy,
04:03and our HOA officers and homeowners.
04:07Okay.
04:08And for our countrymen to understand your function in HSAC,
04:13how do you particularly give protection,
04:16the rights of home buyers and homeowners?
04:21In our information caravan,
04:24we bring ourselves closer to them
04:27so that they have access to us.
04:29Because we are just a five-year-old agency.
04:32We are a registered HLURB.
04:35So, there are a lot of people who don't know about our agency.
04:38Now, we are protecting them
04:40by implementing PD957 or Procedural Decree No. 957,
04:45also known as RA-9904.
04:48And filing a case against us is very easy.
04:51You don't need a lawyer.
04:53Yes, sir.
04:54Our complaint is even a complaint form.
04:58And our staff is very friendly.
05:01And they just fill out our form.
05:04And it's very easy for them to file a case against us.
05:07So, do you have an example of, for example,
05:09a complaint from a buyer
05:12that was acted upon and was given a resolution?
05:15There you go, ma'am.
05:16Maybe I can relate to what you just said.
05:19Not me, okay?
05:21You're asking for a friend.
05:23Yeah, asking for a friend.
05:25There are a lot, especially in Metro Manila,
05:27because the development is booming.
05:29Even outside Metro Manila,
05:31Pangpanga is booming,
05:32Cavite is booming,
05:33Metro Manila.
05:34The cases we have the most are
05:36condominium units that are not delivering titles.
05:40I just want to let our buyers know,
05:43or owners,
05:44upon full payment of your unit owners,
05:47you are entitled to the delivery of title.
05:50So, if this is a condominium,
05:52it should be entitled to you.
05:55Our developers,
05:58sometimes it takes decades to deliver.
06:01That's right.
06:02Question, is there a payment for that?
06:04For example, you already paid for the property you bought.
06:08Yes, ma'am.
06:09And then you get the title.
06:11Is there a payment for that?
06:12It should be included in the total contract price.
06:15The total contract price that is included in the title
06:17should include taxes,
06:20registration form,
06:21documentation fees, and so on.
06:23So, if you already paid for this,
06:26you are entitled to the delivery of title.
06:29It's the same with the subdivision lots,
06:31our house and lots.
06:32I see.
06:33Because sometimes,
06:34there are cases where they ask you to pay this
06:38so that you can get the title.
06:40Is that wrong?
06:42It's possible, ma'am.
06:43It's possible?
06:44Yes, ma'am.
06:45There are cases where there are outside taxes, ma'am.
06:48Okay.
06:49But the burden of proof is with the developer.
06:52As long as you already paid the total contract price,
06:54you are entitled to the title.
06:56And where can they complain?
06:58If they don't notice us,
06:59for example, the developer.
07:00Yes, it's like that.
07:01You already have several demands,
07:03you already have several emails,
07:04your agents are not answering you anymore.
07:06They can go to our regional adjudication branch
07:10or RAB.
07:11We call it RAB.
07:12This is nationwide.
07:13If your condominium unit is located
07:15or if your subdivision lots are located,
07:17you can go there.
07:19For example,
07:20if this is in Quezon City,
07:22you can go to the National Capital Region branch,
07:25you can fill out a form,
07:27pay a filing fee,
07:28although our filing fee is not that high,
07:31and you can file a case there.
07:33You mentioned earlier, ma'am,
07:34that in the first instance of a complaint,
07:36they will just fill out a complaint form.
07:39Yes, sir.
07:40But I think this is a good question.
07:42When will it reach the court
07:44and how will the complaint be filed?
07:46If it will reach the court,
07:48or will it end up like that?
07:50We can say that our level is almost court level.
07:54Because after our decision,
07:56you will appeal to the Central Office.
07:59After that, it will be the Court of Appeals.
08:01It will not go through the RTC or MTC.
08:05As compared to our regular cases,
08:08you will go through the MTC or RTC,
08:10then you will appeal to the Court of Appeals.
08:12For us,
08:13we have the same level as the RTC or the MTC.
08:16Okay.
08:18So, what is the...
08:20Because we already talked about how to complain,
08:23and you introduce yourself through service fairs
08:27and housing fairs.
08:28But what is also important,
08:30aside from introducing yourself to your services
08:34and your agency,
08:35is informing people
08:37and educating them about their rights.
08:40So, do we have specific campaigns
08:43or information drives or education campaigns
08:46to educate people about their rights?
08:49Yes.
08:50We started an information drive this October.
08:54We invited different stakeholders,
08:57LGUs,
08:58homeowners,
08:59homebuyers,
09:00as well as legal practitioners.
09:02Because when the buyers go to them,
09:04sometimes the old ones are different.
09:07Because we were only created in 2019.
09:10So, our campaign is really about access,
09:13to know their rights.
09:14So, our posters,
09:16our information drives,
09:18are centered around the rights of a homeowner or homebuyer.
09:25Okay.
09:26That's good.
09:27And you explained it to us.
09:28And maybe later,
09:29many will call.
09:30Do you have a hotline or website?
09:32Yes, ma'am.
09:33We have Facebook and HSACPH.
09:36We also have a website at hsac.gov.ph.
09:41HSACPH has a dash or H-S-A-C?
09:45H-S-A-C.
09:46Yes, ma'am.
09:47Okay.
09:48Message to our countrymen who are watching us now.
09:51Attorney?
09:52Good afternoon to our interviewees.
09:57We invite you to visit our information caravan.
10:03The information caravan will be held in Isabela.
10:08There will also be an incoming information caravan
10:12in Butuan and General Santos City.
10:16Okay.
10:17Thank you very much for your time,
10:20Attorney Laura Marie Nel-Alfiler,
10:23Attorney 5 of the Human Settlements Adjudication Commission.