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00:00Have you ever had to deal with a difficult customer or client, and how did you resolve the issue?
00:08Yes, as a cybersecurity professional, I have dealt with difficult customers and clients in my role.
00:15During my tenure at SecureTech Solutions, we encountered a situation where a client was
00:21dissatisfied with the speed and effectiveness of our incident response. They experienced a
00:27security breach, and despite our effort, they felt the resolution time was too long.
00:33So to address this, I took the following steps. I had an immediate communication
00:39by establishing a direct line of communication with the client to understand their concerns.