Management_Responsibility
Management_Responsibility
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00:005.1 Management Commitment
00:14The Standard recognises that an effective quality programme requires the involvement
00:20and commitment of the organisation's top management. Therefore, the Standard assigns
00:25top management the following responsibilities. To oversee the creation of the Quality Management
00:32System, the QMS. Communicating the importance of meeting requirements, including customer,
00:40legal and regulatory requirements. Establish the quality policy and the quality objectives.
00:49Communicating with parties responsible for product and service quality. Providing adequate
00:55resources for the operation of the QMS. Reviewing the operation of the QMS.
01:035.2 Customer Focus
01:08Top management must ensure that customer requirements are understood and met with the goal of improving
01:14customer satisfaction.
01:185.3 Quality Policy
01:23The quality policy identifies the main goals of the QMS. The quality policy must be appropriate
01:30to the organisation's purpose. Include a commitment to meet customer, legal and regulatory
01:37requirements. Create a background for establishing quality objectives. Communicated throughout
01:44the organisation. Review of ongoing suitability to the needs of the organisation and the customers.
01:525.4 Planning
01:575.4.1 Quality Objectives
02:04Establish measurable quality objectives that support the quality policy and communicate
02:09them throughout the organisation.
02:125.4.2 QMS Planning
02:16Plan the QMS so that its quality objectives are met and so the system continues to work
02:22as it's changed to incorporate improvements.
02:275.5 Responsibility
02:315.5.1 Responsibility and Authority
02:37Effective work depends on clear understanding of each person's responsibility and authority.
02:43Therefore responsibility and authority must be defined and communicated.
02:505.5.2 Management Representative
02:55Top management must appoint a manager to have ongoing operational responsibility for the
02:59QMS. This person is referred to as the management representative.
03:05The duties of the management representative include
03:09Ensuring that the processes needed for the QMS are established, implemented and maintained.
03:16Reporting on the performance of the QMS and any improvements needed.
03:21Promoting awareness of customer requirements throughout the organisation.
03:275.5.3 Internal Communication
03:32Top management needs to set up an effective system of communication to ensure effective
03:37operation of the QMS.
03:425.6. Management Review
03:465.6.1 General
03:49Top management is required to regularly review certain aspects of the QMS to make sure that
03:55the goals are being achieved and to look for ways to improve the QMS. The review must cover
04:01suitability, adequacy and effectiveness of the QMS.
04:05The review also includes assessing opportunities for improvement and needed changes to the QMS,
04:12quality policy and quality objectives. Records of these reviews must be kept.
04:195.6.2 Review Input
04:22These meetings must address the following areas.
04:25Internal audit results.
04:27Customer feedback.
04:29How well processes have been working.
04:31How well products have been meeting requirements.
04:34Status of previously identified problems.
04:37Items identified for follow-up in previous management reviews.
04:41Planned process or product changes that could affect quality.
04:45Recommendations for improvement generated through the operation of the QMS.
04:515.6.3 Review Output
04:55These reviews result in decisions and actions relating to
04:59Improving the QMS and improving the product.
05:03The need for additional resources including human resources.