Train timing not appear on online ticket : इंडियन रेलव कैटरिंग एंड टूरिज्म कारपोरेशन (आईआरसीटीसी) की वेबसाइट से ऑनलाइन टिकट लेने पर ट्रेन कि टाइमिंग नहीं दिख रही. इस वजह से यात्रियों को काफी परेशानी हो रही है.टिकट पर अंग्रेजी में लिखा आ रहा है कि समय देखकर घर से निकलें. यात्रियों ने हमसे अपनी आप बीती बतायी कि इस टाइमिंग के नहीं दिखने से उन्हें कितनी परेशानी हो रही है.
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NewsTranscript
00:00If you have taken a ticket from the online or IRCTC website to travel in the train,
00:06then check the timing of the train before leaving the house, otherwise the train may leave.
00:10Actually, the tickets that are being booked online from the IRCTC website or all the apps,
00:15the arrival and departure time of the train is not coming,
00:18due to which the passengers are facing problems.
00:21The app or the online site that shows the timing of the train,
00:25shows that there is a change in the time of some trains, due to which the train is also leaving.
00:30In this regard, ETB Bharat spoke to the PRO of IRCTC, Siddharth Singh,
00:35and he said that since July 1, there has been a change in the time of some trains,
00:39due to which the timing of the train is not being shown on the ticket.
00:44But the big question is that since July 1,
00:47the railway officials have been doing their homework for a month to change the time and number of the train.
00:54Despite this, this upgrade has not been done yet,
00:57due to which the passengers are facing problems.
01:00For ETB Bharat, I am Dhananjay Barma from Delhi.
01:03Yesterday I had to come from Chandigarh to Delhi.
01:06My evening train was Kalka Shatabdi.
01:08When I got the reservation, there was no train time in the printout,
01:13neither for arrival nor departure.
01:15When I reached Chandigarh station,
01:17I found out that the train had already departed 15-20 minutes before my arrival.
01:22I asked the people around me if there was any other train,
01:24they said that the train had already left for Kalka Express.
01:27When I checked it again on the IRCTC website or app,
01:31its time was showing 6.53,
01:33when it had left from there at 6.30.
01:35So my question is, and I was very worried after that,
01:39I reached Delhi by cab and reached my home at 2-2.30 at night.
01:43So my suggestion is that the IRCTC or the railway should clear the timings on the ticket.
01:48Just like the railway sends SMS and updates you,
01:52they should update you if the train is early or late.
01:55So if the PNR confirms the ticket,
01:59then why didn't they confirm the timings of the train?
02:04So in this regard, did you make any complaint?
02:07Sir, I am trying to make such complaints on the IRCTC portal and on the railway portal.
02:12Although I made a complaint on 139,
02:14I got the answer that you should have checked before leaving.
02:17But you understand, I was 2 hours away from Chandigarh station.
02:20It would have taken me time to leave.
02:22How would I have reached early?
02:24My timing was 6.53.
02:26So if the railway is early or late,
02:28then you should send SMS and confirm
02:30because the railway charges for this.
02:32The convenience fee is taken from us while booking the ticket.
02:34So the railway should have taken it, but they didn't,
02:36which caused me a lot of trouble.
02:37My ticket money also got spoilt.
02:38And the extra money and trouble I faced
02:40while coming to the cab, I faced that separately.
02:42So did you book the ticket from the railway side or from the IRCTC?
02:46Yes, I booked the ticket from the IRCTC app.
02:50And from that, I also downloaded the printout or PDF.