A 'digital human' Liv, a cutting-edge AI-generated assistant will be joining Liverpool ONE’s customer service team.
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00:00In a first for Liverpool One, a digital human Liv, a cutting-edge AI generated
00:06assistant will be joining their customer service team. Liv has been designed to
00:09interact with visitors in real-time providing instant information from
00:14providing directions and store information to answering frequently
00:17asked questions. It's hoped the AI integrated digital assistant will
00:21enhance and provide valuable support to the newly launched guest services team
00:25for an initial pilot period. The brand new guest services team will be on hand
00:29to provide support and guidance to those looking to explore Liverpool One
00:32and the wider city. The arrival of the new team is just in time for a packed
00:37schedule of events this summer including the official fan zone for Team GB and
00:41Paralympics GB. The new guest services team who will be on hand to welcome
00:45visitors across the retail and leisure destination will also support the
00:49existing staff at the official tourist information centre offering visitors
00:53assistance with locating their favourite shops and services plus helping with
00:57accessibility and other queries.