NAT-STORY4B-280524-LT-How to check if your smart meter is working properly to avoid a big bill

What are the dangers of leaving a potentially faulty smart meter unchecked? Could it end up costing us more in the long run?

Transcript

00:00I'm joined now by our reporter Nick Dee, who can clear up some of the confusion around

00:05how smart meters work for us. Nick, what are the dangers of leaving a potentially faulty

00:11smart meter unchecked? Could it end up costing us more in the long run if you leave it?

00:15A faulty smart meter can lead to incorrect billing, resulting in either overpaying or

00:21underpaying for energy. Overpayments strain finances unnecessarily, while underpayments

00:27might lead to larger catch-up bills later on.

00:32And so how can you tell if your smart meter isn't functioning properly? And if you do

00:35find that it is faulty, what should we do about it? What's the advice from the experts

00:39there? Well, you can tell if your smart meter isn't

00:42working properly, if it stops displaying data, shows incorrect readings, or if your bills

00:48don't match your usage. If you suspect a problem, contact your energy supplier for troubleshooting

00:55and potentially arrange for a replacement smart meter.