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00:00 The digital transformation has a clear impact on the customer satisfaction and ease of operations, reducing effort and accelerating the service achievement.
00:13 The service provider has a clear impact on reducing the workload of the office workers, and the ease of operations. The number of office workers may be reduced.
00:31 The economic impact is clear, and the end user, the end client, and the service provider can benefit from it.
00:42 I think you have heard about the study we conducted in the Ministry of Interior on the economic impact of the large annual savings
00:50 through digital services, not through offices. The number of office workers may exceed 17 billion, but we think it can be more if we add new services.
01:12 The biggest impact we think the study has had is the satisfaction of the client, and the ease of operations at any time,
01:25 and reducing the challenge of being late in renewing documents, or arriving at certain services at holidays, or vacations, or off-duty.
01:40 We have exceeded 27 million clients, including residents. We think we have covered all the services that are needed in the Kingdom of Saudi Arabia,
01:55 in terms of the number of residents. As for AI, we think it is capable of services, not an independent service. It is one of the tools to improve the service level,
02:09 and improve it, and reduce some of the procedures that we are used to through the provision of AI capabilities.
02:18 There may be new services that AI can enable, through digital transformation, instead of manual work.
02:27 We currently have some services that integrate AI, through identification, through data on the needs of the client,
02:37 or making a decision on behalf of the client, and presenting it as a proposal, so that he can agree or make the decision himself.