Travel: Flight delays - what rights are you entitled to as a consumer? - video Dailymotion

What rights are you entitled if your flight is delayed?

Transcript

00:00 Short notice flight cancellations in 2023 were at their highest in eight years. So from

00:06 a passenger's point of view, how would you react to being in the airport and you're going

00:13 away and you get a really long delay at a really short notice?

00:17 I think the most important thing for me would be to, you know, try and keep my head. I think

00:21 under pressured situations, you can't panic. I think the most important thing to do is

00:27 to just try and keep abreast of whatever information is available to you, as well as knowing your

00:32 rights. In particular, it's important to know if you're leaving or arriving at a UK airport

00:37 or if you're travelling within the EU and that's through a UK airline, then the following

00:42 rules will apply to you. So if you're delayed more than two hours for short haul, more than

00:47 three hours for a medium haul and more than four hours for a long haul, that means that

00:53 it's your airline's responsibility under UK law to make sure that you've been provided

00:57 with care and assistance by your airline. That includes food and drink. They'll usually

01:01 give you a voucher to spend at the airport, allow you to communicate so they might be

01:06 able to refund any calls that you have to make to rearrange any travel plans. Accommodation,

01:11 if your flight's delayed or cancelled until the next day and travel to and from that accommodation

01:17 or your home if you decide to go back there. So if your flight's been delayed or cancelled,

01:21 the airline should keep you abreast of all the information. They should inform you when

01:26 you'll be able to fly to your destination, but it is law that they have to get you to

01:29 where you want to go. The process of getting compensation and you are, if you arrive more

01:37 than three hours late to your destination, you will be entitled to between 220 and 520

01:43 pounds compensation depending on whether it's short haul or long haul, but that is only

01:48 if it's your airline's fault. If it's something like weather or strikes or something like

01:51 that, then you're not entitled to compensation.