The Mayor of Burnley Councillor Raja Arif Khan was on hand to officially open the new offices of Visiting Angels in the Northlight Centre, Brierfield.
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00:00 We're here today for the opening of our latest location.
00:03 So we've got 71 around the UK
00:06 and NAS as MD for the local area is opening the office in East Lancs.
00:10 I think for the guests that we have with the MPs and the local mayor
00:15 and if you start from the NHS Trust, it really gives, you know,
00:19 a good platform to stand on in order to let them know exactly who we are,
00:23 what we are, and why we are.
00:24 Yeah, we're a community based business, right?
00:27 So it's really important for us to be able to have the community
00:30 that we're going to be impacting aware of what we do.
00:32 And that's stakeholders like the NHS.
00:34 Absolutely great to see the mayor here today as well, isn't it?
00:37 And also to have local politicians coming along as well.
00:39 So, yeah, it's good.
00:40 We're a home care provider, so we provide care in people's homes.
00:43 We're a very different sort of business.
00:45 We try to value our carers really well, which means that our carers
00:48 like working with us, which means they tend to stay with us.
00:51 And for the clients that then receive care, it means that those clients
00:54 tend to see the same people every single week, very often in care.
00:58 There can be lots of change, lots of different faces coming along.
01:00 But for us, we allow our client to choose their caregiver.
01:03 And then when they've chosen their caregiving team,
01:05 they tend to be the same people who are visiting every week.
01:07 So that's what we do.
01:08 And I think that's really relevant in this local community.
01:10 Absolutely. And I think like I mentioned before,
01:12 it's very much needed in East Lancashire, all for this reason.
01:15 Because I just feel like there's something missing in this area
01:19 that we can basically kind of like, you know, the recent jigsaw puzzle,
01:22 if you want to call it.
01:24 Where it's more of a,
01:25 compassionately more of a family environment,
01:27 and especially when it comes with the clients and the carers.
01:29 And that's what our aim is.
01:31 But more importantly, like Dan mentioned earlier on,
01:33 you know, we're more carer-centric.
01:35 And I think that's, you know, lots of jobs for local people, which is fantastic.
01:38 But in addition to that, it's about saying that if we're trying to encourage
01:42 more people to work in care, the people from within the communities
01:45 that are needing the support are going to find people that feel like
01:47 they're part of that community.
01:49 The industry has unfortunately taken a U-turn in the last year or so
01:52 and drifted around the world,
01:54 trying to find people to do care for them around the world.
01:56 And we believe that the right people to care within a community
01:59 are the people that live within that community.
02:00 And that's really, especially in amazingly diverse communities
02:03 like East Lancashire.
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