It’s no secret that senior executives at Fortune 500 companies today are very focused on adapting their businesses to AI. Paul Daugherty, the CTO of consulting giant Accenture, has one important piece of advice: “Invest more in the people than in the technology.”
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00:00 The biggest worry is the jobs for the people who won't be using generative AI.
00:07 I think that's the big transition that we're in.
00:09 For our company, the way we look at it is we don't really need less people.
00:13 We need more people who can work with generative AI in different ways.
00:16 This impacts our company as much as any company when you look at software engineering and
00:20 coding, the things that we're doing.
00:21 That's the same discussion we have even with this particular company I was talking about.
00:24 This wasn't about workforce reduction.
00:26 It was better outcomes and more growth and more productivity and impact that they could
00:30 get to their workforce.
00:31 Now, there will be some consolidation.
00:33 Productivity means you need less people to do the same things.
00:36 The question is people want to do more things as well.
00:39 That's where we'll continue to see a lot of focus.
00:42 The things I'd say you need to focus on are three things.
00:45 You need to think about work and how work changes, which is, again, thinking about intelligence
00:49 rather than artificial versus human intelligence and how it changes.
00:52 You need to think about really dramatically reimagining the work and the way it happens
00:59 rather than just applying technology into how work happens today.
01:03 The second is the workforce, which is what you're getting at.
01:05 Where do I need more people?
01:06 Where do I need less people?