Communications minister Michelle Rowland vented the nation's “frustration” to the press shortly after 11am, stressing it was vital for Optus to be “transparent and timely” in finding a solution.
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00:00 that it is vital for Optus to be transparent and timely in the updates that it is giving
00:06 to its customers about the nature of the fault, its impacts and its possible rectification.
00:13 So what we do know is that this is a deep fault. It has occurred deep within the network.
00:24 It has wide ramifications across mobile, fixed and broadband services for Optus customers.
00:30 It also means that for those customers, they are being impacted by the inability to make calls
00:40 or use their services. Secondly, we now understand, and this has been confirmed,
00:48 that calls to 000, the emergency service, cannot be made from Optus landline services.
00:55 My understanding is that this is a fault deep in the core. The core network basically encompasses
01:05 everything from routing to electronics. So it is a fault that is quite fundamental to the network.
01:12 But my understanding, having just recently spoken again to the CEO, is that a number of
01:19 problems have been identified and that Optus continues to work on this. Optus has not given
01:26 a precise time frame. They have assured they are working as quickly as possible. But again,
01:31 I reiterate that it is important for Optus to keep customers updated and in a timely way,
01:37 because this is precisely the questions that customers are asking. This started in the early
01:43 hours of this morning. We're now at 11 o'clock. And for a lot of people who are trying to get
01:49 on with their day and their businesses, this is absolutely vital that they get back to normality.
01:55 you
01:55 you
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