Full version The Customer Success Professional's Handbook: How to Thrive in One of the World's
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The material contained within this volume - 'THE CUSTOMER SUCCESS PROFESSIONAL'S HANDBOOK' - will serve as the definitive reference book, "The CSM Bible" for the CSM Profession. While there are several books addressing the Customer Success imperative, there is no authoritative manual for how an aspiring CSM can develop their skills and proficiency to be more employable and grow in their careers. The other side of the coin is also true - managers don't have clear guidance for how to hire a stellar CSM and how to mentor them throughout their career. This book aims to address those gaps.RUNNING TIME ? 7hrs. and 22mins.?2020 Gainsight (P)2020 Gildan Media
The material contained within this volume - 'THE CUSTOMER SUCCESS PROFESSIONAL'S HANDBOOK' - will serve as the definitive reference book, "The CSM Bible" for the CSM Profession. While there are several books addressing the Customer Success imperative, there is no authoritative manual for how an aspiring CSM can develop their skills and proficiency to be more employable and grow in their careers. The other side of the coin is also true - managers don't have clear guidance for how to hire a stellar CSM and how to mentor them throughout their career. This book aims to address those gaps.RUNNING TIME ? 7hrs. and 22mins.?2020 Gainsight (P)2020 Gildan Media