Uber Will Audio-Record US Rides in Response to Safety Concerns
- 5 years ago
Uber Will Audio-Record US Rides
in Response to Safety Concerns.
The new feature is set
for a pilot test next month in
unspecified Latin American cities.
When the trip ends, the user will be asked if everything is okay and be able to report a safety incident and submit the audio recording to Uber with a few taps, Email From Uber Executive, via 'The Washington Post'.
The encrypted audio file is sent to Uber’s customer support agents who will use it to better understand an incident and take the appropriate action, Email From Uber Executive, via 'The Washington Post'.
According to Uber's head of
safety products, the feature will
help provide a sense that "the lights are
on" for "both parties" during an Uber trip.
Privacy experts have
raised concerns over a feature
that could be used to record
individuals without their consent.
Uber has faced criticism over the
expediency at which the company
has addressed a number of sexual
assault and harassment allegations
in Response to Safety Concerns.
The new feature is set
for a pilot test next month in
unspecified Latin American cities.
When the trip ends, the user will be asked if everything is okay and be able to report a safety incident and submit the audio recording to Uber with a few taps, Email From Uber Executive, via 'The Washington Post'.
The encrypted audio file is sent to Uber’s customer support agents who will use it to better understand an incident and take the appropriate action, Email From Uber Executive, via 'The Washington Post'.
According to Uber's head of
safety products, the feature will
help provide a sense that "the lights are
on" for "both parties" during an Uber trip.
Privacy experts have
raised concerns over a feature
that could be used to record
individuals without their consent.
Uber has faced criticism over the
expediency at which the company
has addressed a number of sexual
assault and harassment allegations