CallShaper Supervisor Site Simplicity and Reliabilty in our Predictive Dialer

http://www.callshaper.com/ Supervisor Management of their team has never been simpler. Supervisors can easily see all of their Teams, the Agents that make those teams up and what state the Agents are currently in. Ability to see you agents Skill-Sets and Monitoring in Whisper, Barge and Listen modes, allow Supervisors help Agents while on calls. Chat features to Teams as a whole or to individual agents insure Agents get the information they need regardless of their location!