Harry Rosen: Customer Journey

  • 11 years ago
Harry Rosen :- http://bit.ly/187nk54

When Harry Rosen, a Canadian luxury menswear retailer, began as a tiny made-to-measure store in 1954, its CRM system was what chief information officer Stephen Jackson describes as "an index card on all of [Harry's] clients complete with their sizes, preferences, and their interests." Once an item matching a client's needs arrived in-store, Rosen would personally call and invite the customer to see it.

We helped Harry Rosen prepare a customer journey video explaining all of the services offered and the many caliber of brands featured. This video has animation and graphical components that enhance the overall message.

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