Process Excellence and Lean Thinking at British Gas
- 13 years ago
Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.
http://tinyurl.com/3r2du5f
http://tinyurl.com/3r2du5f