Fred Mossler: Zappos Customer Service Remains 'Low Tech'

Fred Mossler: Zappos Customer Service Remains 'Low Tech' Fairchild Fashion Group - Mandarin Oriental What's in Store: Revolutionizing Retail Tarek Hassan, President, The Tannery Fred Mossler, Zappos.com Inc. Elizabeth Rodbell, Executive Vice President, Merchandising, Lord & Taylor Ron White, Chief Executive Officer & Creative Director, Ron White Shoes Matthew Rubel, Chairman, Chief Executive Officer & President, Collective Brands Inc. Coming off a very strong 2010, this year's event will focus on providing brands and retailers with the tools needed for continued growth across channels and across the globe. The Footwear News CEO Summit will combine high-profile keynote presentations with intensive interactive working sessions and a strong focus on key industry issues including: * The latest on the international front * The return of luxury * Developing multi-brand strategies * What department store merchandise managers really want * Getting digital (including social media) right