Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer Service, what the best customer service looks like.
His answer? NO customer service.
Not because customers don’t matter—because the experience should be so seamless that they never need to call.
In my conversation with Shep Hyken, a world-class customer service expert and best-selling author, we explored why eliminating customer frustration should be the real goal of every business.
Listen to our full conversation here:
Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-
Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ
——————————————————-
* Follow and subscribe to the Mason Duchatschek Show (Podcast) here: https://podcasts.apple.com/us/podcast/the-mason-duchatschek-show/id1266736989
** Apply to participate in the challenge, gain expert knowledge (for FREE) and earn up to $1000 worth of tools to help your business or department run better and faster without unnecessary drama or expense.
Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/
Follow us on social:
Facebook: https://www.facebook.com/ReverseRiskConsulting
Instagram: https://www.instagram.com/workforcealchemy/
YouTube: https://www.youtube.com/@WorkforceAlchemist
Rumble: https://rumble.com/user/WorkforceAlchemy
Dailymotion: https://www.dailymotion.com/WorkforceAlchemy
Twitter / X: https://x.com/WorkAlchemist
#WorkforceAlchemy #MasonDuchatschek #CustomerExperience #FrictionlessService #CXLeadership #ServiceExcellence
His answer? NO customer service.
Not because customers don’t matter—because the experience should be so seamless that they never need to call.
In my conversation with Shep Hyken, a world-class customer service expert and best-selling author, we explored why eliminating customer frustration should be the real goal of every business.
Listen to our full conversation here:
Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-
Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ
——————————————————-
* Follow and subscribe to the Mason Duchatschek Show (Podcast) here: https://podcasts.apple.com/us/podcast/the-mason-duchatschek-show/id1266736989
** Apply to participate in the challenge, gain expert knowledge (for FREE) and earn up to $1000 worth of tools to help your business or department run better and faster without unnecessary drama or expense.
Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/
Follow us on social:
Facebook: https://www.facebook.com/ReverseRiskConsulting
Instagram: https://www.instagram.com/workforcealchemy/
YouTube: https://www.youtube.com/@WorkforceAlchemist
Rumble: https://rumble.com/user/WorkforceAlchemy
Dailymotion: https://www.dailymotion.com/WorkforceAlchemy
Twitter / X: https://x.com/WorkAlchemist
#WorkforceAlchemy #MasonDuchatschek #CustomerExperience #FrictionlessService #CXLeadership #ServiceExcellence
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